"This manual provides a wide range of the latest know how about social change with regard to water supply, environment and sanitation programmes. The focus is on sound principles in programme communication. It intends to provide guidance on how to incorporate adequate communication and behaviour change approaches in water and environmental sanitation programmes. The emphasis lies on the development of practices by individuals and communities that will be sustainable throughout a lifetime." (https://www.ircwash.org/resources)
1 Definition of terms, 1
2 Introduction, 3
3 How to proceed, 13
Develop situation assessment -- Communication analysis -- Programme design -- One last word: from plan to action
Appendix 1. Sample terms of reference: inter-sectoral committees or working groups, 59
Appendix 2. Mining for behavioural gold: Case study examples of interventions in environmental sanitation and hygiene, 61
Appendix 3. Aids for message development, 69