"This paper looks at the structure and functioning of public information departments in peacekeeping operations, and at the relationship between the departments and the United Nations Department of Peacekeeping Operations (DPKO) and the Department of Information (DPI) at Headquarters in New York. While recognizing that information strategies vary from one mission to another and are dependent on individual mission mandates, the paper addresses the organizational structures that determine mission information strategies and policies general to all missions. The paper takes as a case study the role of the public information department in the United Nations Interim Administration Mission in Kosovo (UNMIK), with a particular focus on public outreach by UNMIK’s radio and television units. Recognizing that each peace mission is different in scope and mandate, and that Kosovo is characterized by an unusual degree of UN control and authority, the paper contends that lessons may nevertheless be extrapolated from the UNMIK experience that are relevant to UN missions elsewhere in the world and to communication strategies in post-conflict environments in general." (Executive summary)