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Countering Hate Speech, Disinformation & Propaganda
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A Framework for Assessing the Role of Public Service Media Organizations in Countering Disinformation
Digital Journalism, volume 10, issue 5 (2022), pp. 843-865
"Public service media (PSM) are widely acknowledged as part of the variety of solutions to disinformation. The remit of PSM, formed around values of universality, equality, diversity, accuracy and quality, implies a responsibility to fight disinformation by producing fact-based news content and find
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Evaluating an Interactive Film on the Prevention of Political Radicalization
Journal for Deradicalization, issue 30 (2022), pp. 169-222
"The present study evaluates the effects of an interactive film distributed in social media that aims to reduce the individual level of radicalism in attitudes and radicalization intentions. During the film, viewers have to express their opinion on increasingly radical statements by clicking popup b
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A Treatment for Viral Deception? Automated Moderation of COVID-19 Disinformation
Universität Innsbruck (2022), 110 pp.
"This paper examines responses to disinformation, in particular those involving automated tools, from a human rights perspective. It provides an introduction to current automated content moderation and curation practices, and to the interrelation between the digital information ecosystem and the phe
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Protecting the truth: Peace operations and disinformation
Berlin: Center for International Peace Operations (2022), 18 pp.
"This study discusses how and to what extent peace operations are affected by digital disinformation and how international organisations (UN, EU, OSCE and NATO) as mandating bodies for peace operations have responded to limit the effect of disinformation or even prevent it. Based on this assessment
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Artificial Intelligence and Disinformation: State-Aligned Information Operations and the Distortion of the Public Sphere
Vienna: OSCE Representative on Freedom of the Media (2022), 28 pp.
"In light of the role played by state-aligned actors, the private sector and lawmakers in countries with strong democratic institutions should adopt policies that mitigate the ability of state actors to manipulate AI and weaponize communication platforms. Efforts to combat disinformation must recogn
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Countering Disinformation in Pakistan: Lessons and Recommendations for Digital Journalism
Freedom Network; Digital Media Alliance of Pakistan (DigiMAP) (2022), 48 pp.
"The study finds that journalistic and fact-checking disinformation responses in the country have struggled due to lack of conceptual understanding of disinformation among journalists, monetization trends that incentivize sensationalist news and reduce the impact of capacity building initiatives, la
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"As the online space becomes increasingly centre stage in the fight against antisemitism, this guide from ISD and B’nai B’rith International, in partnership with UNESCO, aims to build capacity among civil society to tackle this growing threat. Recognising the enormous capacity for positive actio
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Disinformation, Hoaxes, Curation and Verification: Review of Studies in Ibero-America 2017-2020
Online Media and Global Communication, volume 1, issue 3 (2022), pp. 648-668
"This article is aligned with the recommendations of the main international organizations that fight against disinformation and infodemic, providing a review work that can be useful for researchers, professionals and scholars of the subject. Review articles like this one also help to establish futur
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User empowerment against disinformation online
Strasbourg: European Audiovisual Observatory (2022), 66 pp.
"This publication describes the many ways in which public authorities and private enterprises empower users against disinformation online. The first chapter sets the scene by discussing relevant concepts, such as mis-, dis- and malinformation, empowerment, and media literacy. It further discusses th
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National Regulatory and Self-Regulatory Framework Against Hate Speech and Disinformation: Factsheet Kosovo
Ljubljana: South East European Network for Professionalization of Media (SEENPM) (2021), 13 pp.
"Regarding media and information literacy, the Kosovo Government and relevant education institutions, such as the Ministry of Education, should urgently introduce subjects that will be taught in school to provide a better understanding of the media and information literacy. Kosovo’s educational in
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Radicalism Online: An Analysis of the Meanings, Ideas, and Values of Violent Extremism in Central Asia
Bishkek: Internews; Centre for Religious Studies of Kyrgyzstan (2021), 136 pp.
"In an effort to help prevent violent extremism in Central Asia, the Research Centre for Religious Studies of Kyrgyzstan conducted an analysis of values, narratives, and online messages created and distributed by banned extremist groups in five countries: Kazakhstan, Kyrgyzstan, Tajikistan, Turkmeni
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"Con la vista fija en una mejor calidad en la percepción misma de la información, así como en el desarrollo de competencias ciudadanas para disminuir la vulnerabilidad a la manipulación y contrarrestar el secuestro mismo de la libertad de consciencia, surge el Observatorio Venezolano de Fake New
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Social Media Hate Speech Mitigation Field Guide
#defyhatenow (2021), 80 pp.
The Impact of Disinformation on Democratic Processes and Human Rights in the World
Brussels: European Parliament, Directorate General for External Policies of the Union (2021), 54 pp.
"Disinformation undermines human rights and many elements of good quality democracy; but counter-disinformation measures can also have a prejudicial impact on human rights and democracy. COVID-19 compounds both these dynamics and has unleashed more intense waves of disinformation, allied to human ri
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Addressing Hate Speech on Social Media: Contemporary Challenges
Paris: UNESCO (2021), 10 pp.
"This discussion paper seeks to give an overview of the key aspects that need to be taken into consideration to address the occurrence of hate speech on social media, be it through concrete regulations by social media companies, counter efforts and legislations or preventive educational measures. Th
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How to Counter Disinformation: 10 Strategic Demands
Potsdam: Friedrich Naumann Stiftung (2021), 8 pp.
"1 Words matter: Use the correct terms
2 Images and emotions: Understanding the entire range of disinformation
3 Creating structures for the digital education of every age group
4 Securing the freedom of expression: Smart regulation against overblocking
5 A modern constitutional state
6 Focus on tec
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Resist 2: Counter-Disinformation Toolkit
Key Guides
Government Communication Service (GCS) (2021), 59 pp.
"This refreshed version of the RESIST toolkit reflects the new realities of the threat that mis- and disinformation poses today. It explores new techniques and tactics, and how organisations can effectively identify, monitor and respond. The toolkit takes a systematic, evidence-based approach for he
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Information Dystopia and Philippine Democracy: Protecting the Public Sphere from Disinformation
Deep Insights
Internews (2021), 98 pp.
"The Philippines is one of the first countries where the potential for online disinformation threats to undermine democratic processes, especially during elections, was noticed [...] This report takes a deep look at an online survey that Internews conducted, explores the cultural and emotional dimen
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How Journalists Can Address Misinformation on Telegram
Oxford: Reuters Institute for the Study of Journalism (2021), 35 pp.
"As of July 2021, Telegram had 550 million active users worldwide – more than the individual user bases of Twitter, Snapchat or Discord. It is the fifth most-popular messaging app after Facebook-owned Whatsapp and Messenger, and WeChat and QQ which dominate the Chinese market [...] For this paper,
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