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Effective Crisis Communication: Moving from Crisis to Opportunity
Key Guides
Thousand Oaks: Sage, 5th ed. (2023), xv, 248 pp.
"In this fully updated Fifth Edition, three of today's most respected crisis/risk communication scholars provide the latest theory, practice, and innovative approaches for handling crisis. This acclaimed book presents the discourse of renewal as a theory to manage crises effectively. The book provid
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Turning Social Listening Data Into Action: Barriers and Recommendations Observed Through a COVID-19 Rumor Response
Internews (2022), 23 pp.
"[...] seven key informant interviews were conducted with humanitarian organizations that have been at the forefront of social listening projects throughout the COVID-19 pandemic. Although we anchored the research in the COVID-19 response, our findings suggest that the uses and impacts of social lis
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"This Information Sharing Protocol (ISP) is designed to support data responsibility in Somalia. Data responsibility in humanitarian action is the safe, ethical and effective management of personal and non-personal data for operational response, in accordance with established frameworks for personal
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An Assessment of Malawi Media in Disaster Risk Reduction: The Case of Cyclone Idai
Harare: UNESCO; Southern African Research and Documentation Centre (SARDC) (2021), 32 pp.
"A number of issues have been raised in this report that will help the media to improve on service delivery in disaster-related issues and to be prepared in disaster management. Not only the media has vowed to improve but also government institutions, humanitarian response organizations and media st
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Predictive Analytics in Humanitarian Action: A Preliminary Mapping and Analysis
Brighton (UK): Institute of Development Studies (IDS) (2020), 47 pp.
Saving Lives and Changing Minds with Twitter in Disasters and Pandemics: A Literature Review
Journalism and Media, volume 1, issue 1 (2020), pp. 59-77
"Twitter is a major tool for communication during emergencies and disasters. This study aimed to investigate Twitter use during natural hazards and pandemics. The included studies reported the role of Twitter in disasters triggered by natural hazards. Electronic databases were used for a comprehensi
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Data Impact Assessments
Centre for Humanitarian Data (2020), 6 pp.
"• Data impact assessments determine the potential benefits and risks associated with data management. They are a critical component of responsible data management, but are often overlooked.
• There are a wide variety of approaches to data impact assessments. Selecting the right assessment for a
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Communication is Aid: E-Learning Course
[London]: CDAC Network; Humanitarian Leadership Academy (2020)
"When disaster strikes people need food, shelter, water and safety. They also need information and they need to be able to communicate – with each other and with those trying to help them. Through information provision and dialogue it is possible to engage people actively in the response: enabling
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The Routledge Companion to Media and Humanitarian Action
London: Routledge (2018), xxiv, 572 pp.
"In this moment of unprecedented humanitarian crises, the representations of global disasters are increasingly common media themes around the world. The Routledge Companion to Media and Humanitarian Action explores the interconnections between media, old and new, and the humanitarian challenges that
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Improving Data on Missing Migrants
Geneva: International Organization for Migration (IOM) (2017), xiv, 117 pp.
The Boda Boda Talk Talk Module. Part III: How to Guide
Internews (2016), 71 pp.
"This guide outlines the step-by-step processes and potential challenges that may arise in setting up a Boda Boda Talk Talk (BBTT) project. In it, you will find information and advice on everything from what equipment to purchase, to how to build relationships with other humanitarian actors, to recr
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"The Disaster and Emergency Preparedness Programme (DEPP), established by the Communicating with Disaster Affected Communities (CDAC) Network, focuses on establishing accountability on the part of emergency response actors in South Sudan to the affected population they serve. This baseline addresses
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"A more connected, data-driven humanitarian system creates an opportunity to save lives and reduce suffering, even as it raises concerns for privacy and security. On one hand, in a humanitarian crisis, in which any delay can cost lives, privacy concerns and consent may be justifiably ignored in the
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"The research for this report was developed and undertaken between June 2012 and April 2013 across 14 Pacific Island nations: Cook Islands, Federated States of Micronesia, Fiji, Kiribati, Republic of the Marshall Islands, Republic of Nauru, Niue, Republic of Palau, Papua New Guinea, Samoa, Solomon I
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Indonesia: Crisis Communication Channels. Case Studies in Humanitarian Communication Preparedness and Response
Washington, DC; Arcata, Calif.: Internews (2013), 68 pp.
"Exploring communication ecologies rather than discrete communication practices remains a difficult challenge. Indonesia: Crisis Communication Channels is one of the early attempts to develop this practice, with case-study examples [...] The three case-study disasters are: Jakarta’s January 2013 f
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Development Communication: The Changing Technological Parameters Needed to Address Social Applications
In: Asian Communication Handbook
Mapping with Mobiles: Lessons Learnt from the Use of Smartphones for Fast Humanitarian Surveys in Zimbabwe
Harare; Copenhagen: Humanitarian Information Facilitation Centre (HIFC); International Media Support (IMS) (2012), 10 pp.
"SMS services have become a very efficient tool to warn people of health threats such as epidemics or water pollution, but smartphones can also be utilised to stream information in the opposite direction when they are used as tools for snap surveys. In both emergency settings and well-planned nation
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Do You Hear Me? Understanding Information Needs for Disaster, Preparedness and Compensation
Islamabad: International Organization for Migration (IOM) (2012), v, 70 pp.
"This report documents the findings, analysis and recommendations regarding key aspects of humanitarian communications gleaned from an assessment conducted in the aftermath of the 2010 and 2011 monsoon floods in Pakistan. The aim of the assessment was to assess communities' access to information aft
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Still Left in the Dark? How People in Emergencies Use Communication to Survive – and How Humanitarian Agencies Can Help
London: BBC Media Action (2012), 15 pp.
"In 2008, a BBC World Service Trust policy briefing argued that people affected by earthquakes, floods or other emergencies often lacked the information they needed to survive and that this only added to their stress and anxiety. Left in the Dark: the unmet need for information in humanitarian emerg
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Reporting Disaster and Disaster Preparedness: A Training Handbook
New Delhi: Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ); Indo-German Environment Partnership Programme (IGEP) (2012), viii, 122 pp.
"The main objective of the media component of the Environmental Planning and Disaster Risk Management (EPDRM) programme of GIZ in India is to enable journalists to better and more efficiently perform their roles, functions and tasks in the context of disaster risk management, i.e. information to the
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