"The Serbian government prioritizes digitalization. Serbia’s digital transformation accelerated in 2017 with the government’s focus on building a digital government, or “digitalization” as defined by Serbians, and Serbia’s participation in the Digital Agenda for the Western Balkans. As one
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Serbian official described it, digitalization refers to the “fundamental changes reflected in the emergence of an efficient, economical, and transparent public administration.” Although there is no comprehensive national policy for Information and Communications Technology (ICT), Serbia’s digital agenda includes initiatives ranging from expanding connectivity to developing the ICT industry. Prime Minister Brnabic has been a champion for digitalization, and digital transformation will continue to be a key priority in the coming years. Digital connectivity infrastructure in the country is strong and growing. Fourth-generation (4G) mobile broadband covers more than 90 percent of the population. The government and top mobile network operators (MNOs) plan to deploy 5G networks in the near future. Donors such as the European Union (EU) support the expansion of fiber-optic connectivity to connect rural schools. China’s Digital Silk Road Initiative has had a substantial role in building Serbia’s digital infrastructure, ranging from Safe City infrastructure to providing cloud infrastructure and developing an artificial intelligence (AI) platform for the government. During the COVID-19 pandemic, the government swiftly embraced online schooling and expanded digital government services. Fragmentation and uneven levels of buy-in across the executive branch hinders Serbian digital government efforts. Serbia’s approach to multi-stakeholder internet governance has also been uneven, with industry and civil society stakeholders lamenting a lack of public engagement. Serbian civil society is working to protect digital rights and freedoms. A growing network of organizations in Serbia and across Southeast Europe is working to protect free expression online, promote information security, and publicize digital rights violations." (https://www.usaid.gov/digital-development)
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"In most African countries, “fake news,” politically motivated disinformation, and misinformation in the media were common occurrences before these became a preoccupation in the Global North. However, with a fast-growing population of mobile users, and the popularization of apps such as WhatsApp
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, misinformation has become much more pervasive across the continent. Researchers have shown that perceived exposure to false information is high in some African countries, and yet citizens often share made-up news intentionally. This article explores the motivations and contributing factors for sharing misinformation in six sub-Saharan African countries. Our analysis of 12 focus groups with university students reveals two common motivations: civic duty and fun. The sharing of political (dis)information was uneven, but common among students with high levels of self-reported political engagement. We also present an array of cues used to determine credibility, which often determines the shareability of information. Crossnational differences are also discussed." (Abstract)
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"The EU Support to Democratic Governance in Nigeria (EU SDGN) project funded by the EU employed a ‘social media first’ approach to strengthen the political knowledge, understanding, discussion and efficacy of young (18-24 years) women and men across all 36 states and FCT in Nigeria. High-impact
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social media content in the form of infographics, short factual films, still photographs, short drama skits and Public Service Announcements were produced and posted under the EU SDGN project (and MI-VotE project) across our BBC Media Action Arewa (Hausa) and Naija (English) Facebook and Instagram platforms to share balanced information on electoral and political processes, role model political participation, and engage young Nigerians in social issues that matter to them. The project also strengthened the capacity of media organisations across Nigeria to provide more trusted, accurate and balanced social media content that meets audience needs." (Page 1)
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"This study examined the Libyan conflict which started in 2011 until now. In the same way, the study also focused on how Libyan journalists are fighting for media freedom, particularly in the context of the media laws in the new Constitution of 2017. Through focus group discussions were done with 40
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Libyan journalists. The findings of the study indicated that some media laws did not conform to the international laws and UN treaties, which the Libyan Parliament Committee approved. Another finding of the study was that the journalists advocated for a change in the media laws so that they subscribe to the international law. In addition, the journalists also noted that the Constitution should guarantee press freedom. The journalists indicated that they receive threats if they publish stories critical of the governments or ISIS. They also suggested that their actions as journalists have not been sufficiently factored into the political science framework of the safety valve which may be playing the same role with the new democratisation process in 2021. In the context of these findings, the following recommendations were made: the new government should change Articles 35, 37, 38, 42, 43, 46 and 132 to conform to the international laws and UN treaties." (Abstract)
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"Through a combination of interviews, surveys, desk research, and focus group discussions this Information Ecosystem Assessment (IEA) explores trends of information demand and supply within refugee and host communities. The report analyzes their information access, needs, use, flows, and identifies
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means of trust and influence within host and refugee communities in eastern Sudan. The report thus offers a deep understanding of information dynamics and demands of refugees from Tigray and Sudanese host communities. It also identifies entry points for the design and enhancement of humanitarian information, and communication and community engagement (CCE) services for Ethiopian refugees and host communities in Eastern Sudan. The findings reveal that refugees and host communities’ humanitarian information needs are only partially met. It details why refugees and host communities desire to be more involved in decision making processes of humanitarian agencies, and demand active involvement in humanitarian interventions." (Publisher description)
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"There are stark lessons to be learnt from this assessment: Social media has become the main source of news and information for majority of Kenyans, even though it suffers the greatest trust deficit. Radio remains highly important, while television is the most trusted source of information and newsp
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aper circulation and readership continue to decline — even though newspapers have the highest quality content. The study also found that self-censorship is rife; media sustainability remains a key concern and media freedom has been deteriorating since 2017. To improve media performance in Kenya, three key gaps were identified for plugging. These are skills gaps (the knowledge media personnel need to perform their work effectively); resource shortages (the resources media entities need to execute their mandate); and policy gaps (an enabling environment for the media to thrive)." (Publisher description)
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"Young Ugandans are reluctant to voice their concerns and take part in public discussions according to indicative findings from the MIL INDEX country study presented here. The eight focus groups conducted for the study in Kampala and Bugembe early in 2019 revealed that youths are using both traditio
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nal and social media extensively, but discussions of political and public issues take place mainly in closed circles on platforms like WhatsApp. “It is a suffocated environment,” says media expert Gerald Businge.
This MIL INDEX study is aimed at obtaining a concise picture of media- and information-related skills amongst youths under the age of 35 in Uganda. It addresses five dimensions of Media and Information Literacy (MIL) based on DW Akademie’s MIL model: access, analysis, reflection, creation, and action.
The focus group participants see themselves living in the “the dot-com era” though access to the Internet and even television is far from universal in Uganda. The smartphone is the most popular device and it serves as a benchmark when judging more traditional media (radio, television, and newspapers). Social media are used alongside traditional media, but there is a feeling that traditional media, especially radio, are losing touch with the Ugandan youth of today. There is a general neglect of printed media, based on an aversion to long reads and often also difficulties in understanding them. Some participants feel they are addicted to social media and online messengers.
When it comes to analytical skills, the Ugandan youths in the focus groups are not very critical of the media environment they live in despite the overwhelming evidence that state control, intimidation, and media concentration are problems in Uganda. But they do pick up on news bias and sensationalism. They are also aware of the fact that online sources and social media information should not be trusted blindly. Participants can differentiate between quality and tabloid-type media, but an alarming proportion does not know their constitutional right to freedom of expression.
The level of reflection on the part of focus group participants is medium to low. They can render many cases of cyberbullying/hate speech, disinformation and cybercrime, though they are not always aware of the difference. Especially the examples of cyber-harassment that are recounted in the focus groups reveal that female youths are primarily targeted. At the same time there seems to be little in the way of counselling for victims and there was not enough reflection of the background to such malevolent forms of communication. Strategies in coping with them are not very elaborate, though some groups did mention methods of verification in the context of disinformation several times. There is considerable potential for support when it comes to dealing with cyberbullying, cyber-harassment, hate speech and cybercrime." (Executive summary)
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"The young generation in Kenya rejects disinformative and hateful communication. When asked for their opinion on these matters in a representative survey, a majority of 15-25-year-olds evaluated them as “not to be trusted” and “not funny”. This is one of the most important results of DW Akad
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emie’s MIL INDEX study in Kenya. The finding is all the more relevant considering the fact that in the East African country, “propaganda and fake news is a big problem—it is everywhere, in the social media especially,” as Wallace Gichunge of the Kenyan Center for Media and Information Literacy pointed out in an interview conducted for the Study.
The country report presented here is based on the findings of the MIL INDEX study, for which a representative survey, eight focus groups, and eight expert interviews were conducted in Kenya between November 2018 and April 2019. The study focused on five Media and Information Literacy (MIL) skill sets: access, analysis, reflection, creation, and action. For each of these dimensions, survey respondents received a score ranging between 0 (= no skills whatsoever) and 20 (= highest level of skills) points. The scoring system measures how often certain skills are actually put into practice (access, creation, action) or tests the skills directly (analysis, reflection). Since citizens cannot permanently use media and information sources unless they are journalists or media workers, a perfect score of 100 for any country appears unrealistic—it is more about the relative performance across time and in comparison to other countries, as well as being a tool for identifying deficits to be addressed in media development.
The 15-25-year-old Kenyans displayed good skills when it came to analysis (13.1) and action (12.9) and moderate to good skills in terms of reflection (11.4) as well as access (11.9). Deficits were found mainly in the creation dimension (9.9). The total score amounted to 59,2 out of a possible 100." (Executive summary)
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"Young Ivorians are adept at using digital media. They are creative when it comes to using digital media and many have developed strategies to cope with media malpractices such as cyberbullying or hate speech. These are two significant, indicative findings from the present MIL INDEX country study. B
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oth seem very impressive considering the challenges of high illiteracy rates and the strongly politicized national media landscape in Côte d’Ivoire. The results of the study are drawn from eight focus groups conducted in the beginning of 2019 in Abidjan and Bouaké and interviews with eight local experts. They confirm that young people are very good at using and creating content on social media but urgently need better critical, analytical, and reflective skills.
This MIL INDEX study is aimed at obtaining a concise picture of media- and information-related skills amongst youths under the age of 35 in Côte d’Ivoire. It addresses five dimensions of Media and Information Literacy (MIL) according to DW Akademie’s MIL model: access, analysis, reflection, creation, and action.
In terms of access the focus groups conducted for this study reveal that young urban and semi-urban Ivorians use a variety of different media for purposes such as consuming information, communication, entertainment, education, or business information. Digital media, particularly social media platforms and instant messengers, are the most used and most popular among this age group and are generally preferred over traditional media. Nonetheless, radio and television are still valued for their auditory and visual input which are significant characteristics considering the high illiteracy rates of about 40,4 % present in Côte d’Ivoire (UIS, 2018). A divide between more urban and more rural regions is visible in the case of radio programs, which are more popular in more rural settings. The focus groups suggest this is due to the fact that local radio stations are often the only media which provide news relevant to more remote areas. Most other media show a tendency to focus only on news from the capital. Printed media are widely regarded as too costly and outdated by Ivorian youths.
The results of the analysis dimension indicate that most focus group participants possess a good digital and media knowledge while at the same time many lack awareness of their rights to freedom of expression and access to information. Striking was that youths generally consider content provided by traditional media to be more trustworthy, but mainly consume social media content. This and often very loose definitions of what media quality means showed that there is still room for improvement when it comes to the young people’s analytical skills. Overall, urbanites seem to question the trustworthiness of media content slightly more than youths from more rural regions.
Results from the reflection dimension confirm that Ivorian youths are constantly exposed to malevolent forms of communication and media malpractices such as cyberbullying, hate speech, sexual harassment, and disinformation. Most young people show strong abilities when it comes to recognizing media problems and using prevention or coping strategies to handle them. Exceptions are politically motivated disinformation and biased reporting which are taken as normal in the Ivorian context. Due to this tendency towards normalization only very few young people reflect critically upon this media malpractice. Reflection on a deeper level such as on the impact of media messages or motivations of news outlets is often missing among young people." (Executive summary)
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"Reliable, high quality information is a key priority for the young generation in Burkina Faso. Perhaps as a consequence of political insecurities and the prevalence of violent extremism, a majority of young people between 15 and 25 years seems very aware of the negative consequences of malevolent f
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orms of communication such as cyberbullying, disinformation and hate speech. At the same time, many young people lack vital Media and Information Literacy skills in the fields of access, creation and analysis of media content. This is according to results from a 2019 representative survey conducted for the MIL INDEX study on behalf of DW Akademie. Cyrille Guel from media NGO EducommunicAfrik echoes these findings, saying in an interview for the study that a basic knowledge of “how media work and how information is disseminated” is lacking. Denis Vincenti of development agency Fondation Hirondelle argues that this lack of skills emanates from the fact that young people are not given a chance to voice their concerns in the country, despite below 25-year-olds accounting for roughly 65 % of the population. The country report presented here is based on the findings of the MIL INDEX study, for which a representative survey, eight focus groups and six expert interviews were conducted in Burkina Faso between November 2018 and April 2019. The Study focused on five Media and Information Literacy (MIL) skill sets: Access, analysis, reflection, creation and action. For each of these dimensions, survey respondents received a score ranging between 0 (= no skills whatsoever) and 20 (= highest level of skills) points, adding up to a total maximum score of 100. The average 15-25-year-old Burkinabè respondent had moderate to good skills when it came to access (10.5), analysis (10.8), as well as reflection (11.5). Deficits were found mainly in the areas of action (8.2) and creation (5.6). The total score amounted to 46.6 out of a possible 100." (Executive summary)
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"Ghana’s youth is embracing digital. According to the representative survey conducted for DW Akademie’s MIL INDEX study, three quarters of 15-25-year-olds own a smartphone. Over 70 % report going online with a mobile phone as well as using Facebook and WhatsApp on a weekly basis. Use of several
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different social networks and messengers is widespread and frequent. More data intensive networks like Snapchat (34.7%), YouTube (29%) and Instagram (26%) are used by a fairly large proportion of survey respondents every week. “We virtually live our lives on the Internet,” as one girl put it during a focus group conducted in Accra. “[I]f it’s about politics, if it’s about entertainment, if it’s about education, you can find enough information on the Internet using your smartphone.
The country report presented here is based on the findings of the MIL INDEX study, for which a representative survey, eight focus groups and seven expert interviews were conducted in Ghana between November 2018 and April 2019. The study focused on five Media and Information Literacy (MIL) skill sets: access, analysis, reflection, creation, and action. For each of these dimensions, survey respondents received a score ranging between 0 (= no skills whatsoever) and 20 (= highest level of skills) points, adding up to a maximum of 100 points. The scoring system measures how often certain skills are actually put into practice (access, creation, action) or tests the skills directly (analysis, reflection). Since citizens cannot permanently use media and information sources, unless they are journalists or media workers, a perfect score of 100 for any country appears unrealistic—it is more about the relative performance across time and in comparison to other countries, as well as being a tool for identifying deficits to be addressed in media development.
The 15-25-year-old Ghanaians on average displayed good skills in terms of action (13.9) and analysis (13.1), and intermediate skills when it came to creation (11.4). Deficits were mainly found in terms of reflection (10.2) and access (10.8). The total score amounted to 59.5 out of a possible 100." (Executive summary)
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"Young Namibians are embracing the digital transformation, according to indicative findings from the present MIL INDEX country study. Interestingly, the youths that took part in eight focus groups conducted at the end of 2018 in Windhoek and Rundu are immersed in digital communication but are aware
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of the ambivalent nature of the news and information sources they find on social media and related Internet services. The importance of a critical mindset when navigating the World Wide Web was stressed by the eight experts interviewed as part of the study.
This MIL INDEX study addresses five dimensions of Media and Information Literacy (MIL) according to DW Akademie’s MIL model: access, analysis, reflection, creation, and action. The focus groups conducted for this study reveal that there is a rural/urban divide in terms of access and use of media. The more rural (and older) groups use radio and television on a regular basis, while the more urban (and younger) groups tend to regard traditional media as yesterday’s media. This shift is in line with the rise of social media. Information uptake is coincidental and journalistic content is intermingled with all sorts of trivia when consumed in social networks. Smartphones are regarded by many as a substitute for newspapers, radio, and television. Amongst those who continue using traditional media, radio is turned to more often for information while TV is regarded more as an entertainment medium.
Considering analytical skills, there is a certain disenchantment of the Namibian youths with journalistic media, the reporting being considered not close enough to the interests and issues of the youth. But it was interesting to find that the focus group participants’ appraisal of media in terms of trustworthiness is the exact opposite of their consumption patterns. While the discussions documented frequent use of social media these are evaluated as least trustworthy, whereas newspapers are rated highly on the trustworthiness scale but were hardly ever read. There is an awareness of the ambivalent quality of news and information on social media, but the youths cannot always name sources they consider produce high-quality information.
The results in the reflection dimension are ambivalent. The youths can recount numerous cases of cyberbullying and disinformation (“fake news”). But the accompanying survey shows that while they reject hate speech and disinformation, there is a certain willingness to accept cyberbullying as given. This is echoed in the focus groups where participants’ advice is often to ignore hateful messages, rather than do something about them. However, the groups do discuss many other strategies in coming to terms with and combatting cyberbullying and disinformation. Rarely do they reflect the motivations that lie behind such behavior. It was also interesting to note that disinformation is mainly discussed with regards to online rather than traditional media." (Executive summary)
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"For the past decade, internet connectivity has been praised for its potential to close the gender gap in Africa. Among the many benefits of digitalization, digital tools enable groups that are marginalized across the intersections of gender, race, sex, class, religion, ability and nationality to pr
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oduce and access new forms of knowledge and conceive counter-discources. However, the internet, once viewed as a utopia for equality, is proving to be the embodiment of old systems of oppression and violence. In order to understand experiences of African women in online spaces, this violence must be viewed on a continuum rather than as isolated incidents removed from existing structural frameworks. Discriminatory gendered practices are shaped by social, economic, cultural and political structures in the physical world and are similarly reproduced online across digital platforms. In this paper, we research the online lived experiences of women living in five sub-Saharan Africa to illustrate that repeated negative encounters fundamentally impact how women navigate and utilize the internet. This in turn, strengthens the argument for a radical shift in developing alternate digital networks grounded in feminist theory." (Opening, page 3)
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"Kenya’s digital ecosystem has significant strengths not yet fully leveraged:
• Political interest in digital technology at national and county level: The Government of Kenya’s
(GoK) digital economy blueprint, ICT Masterplan, and eCitizen (government service platform for
Kenyan citizens and re
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sidents) are only a few of many digital initiatives undertaken to transform Kenya
into a thriving middle-income country by 2030. County-level programming such as County Data Desks
have demonstrated great initiative by county leadership in embracing digital tools to ensure a more
transparent and efficient process.
• Relatively strong digital infrastructure: Kenya’s expanding ICT infrastructure and GoK’s pursuit
of innovations driving connectivity (e.g., Google Loon pilots) demonstrates an investment in Kenya’s
inclusive future.
• Strong private sector engagement in digital innovation: From large mobile network operators and
multinational tech companies to startups and aspiring entrepreneurs, Kenya’s rich innovation culture is
an undervalued and underleveraged national resource." (Executive summary, page 3)
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"Safety of female journalists in and beyond the newsroom continues to stimulate debate on how risky environments can trigger self-censorship among journalists, yet few studies have investigated women journalists’ experience of risk in specific work contexts. This chapter examines the perception of
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risk among female journalists who cover political demonstrations, and how they negotiate such risks. Anchored in theories of media and gender, self-censorship and resilience, the chapter dwells on political demonstrations that have become pervasive in the more than 30-year rule of Uganda’s current president. Data were collected through focus group discussions with female reporters and structured in-depth interviews with newsroom managers. Findings indicate that covering political demonstrations is perceived as risky for female journalists, who are also increasingly aware of their vulnerability. This perceived vulnerability produces a deterrent effect on women’s enthusiasm to cover riots. Nonetheless, women rely on techniques that spur collective resilience, which in turn helps to avert self-censorship. Although focusing on political demonstrations, the instantiated perceptions would likely resonate with other situations in which female journalists work. Thus, applying a gender lens to future self-censorship and resilience studies may open new frontiers of understanding, especially of what gender-specific self-censorship and resilience practices thrive in different contexts." (Abstract)
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"This paper analyses to whom Spanish journalists feel responsible. To achieve this objective, we sent out a survey to Spanish journalists to ascertain their opinion on this question. The journalists’ point of view was then compared with that of the general public though six focus groups consisting
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of Spanish citizens from six cities in Spain (Barcelona, Castellón, Madrid, Sevilla, Mondragón and Santiago de Compostela). Lastly, five in-depth interviews were conducted with journalism experts (e.g., directors of professional journalist associations). The main results show that the journalists feel particularly responsible to their conscience, the journalism code of ethics and their sources. The citizens, in contrast, believe that journalists should be responsible to the audience. We contextualised the Spanish finding in the European context by comparing our results with those derived from a study among European journalists." (Abstract)
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"This study proposes a classification framework for conflict journalism with respect to its potential for conflict escalation and de-escalation in Pakistan—a country marred by a number of deadly conflicts. While building on the existing literature, the study proposes the varying levels of intensit
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y of a conflict and the resulting escalatory and de-escalatory coverage as important factors in the process. Through content analysis and focus group discussion, it was found that de-escalatory coverage is inversely proportional to the intensity of a conflict in terms of its perceived threats to national security. Secondly it was found that the coverage was spread across a range of thematic frames though certain perspectives got more prominence as compared to others. Noting the variations in the presence of peace journalism, the study concludes that critical pragmatic approach to peace journalism is better suited to address queries relating to its theory and practice than other approaches because it accommodates the retention of peace as a value and at the same is pragmatic and hence honors the requirements of journalistic profession." (Abstract)
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"This article presents the main results of a research project that aims to analyze the construction of cultural memory through fictional series that represented the dictatorship period of Augusto Pinochet in Chile. Based on interviews and focus groups with young people between 18 and 24 years old wh
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o did not live this historical period, the importance of the melodramatic structures of the series is discussed to promote learning about the recent past, thus emphasizing the public pedagogical role that television fills." (Abstract)
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