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Civil Society Chatbots: A Plurality of Conceptual Approaches
International Journal of Communication, volume 18 (2024), pp. 947-966
"This article examines chatbots that have been developed by civil society for social, political, and/or cultural purposes. I ask what conceptual approaches have influenced the design of civil society chatbots and how these frameworks are actualized in practice. To do this, I first propose the concep
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Gefühle der Zukunft: Wie wir mit emotionaler KI unser Leben verändern
Bonn: Bundeszentrale für politische Bildung (bpb), Sonderausg. (2024), 271 pp.
"Längst ist Künstliche Intelligenz nicht mehr auf kognitive Zwecke begrenzt: Sie wertet, etwa zur Kriminalitätsprävention oder gezielten Kundenansprache, menschliche Mimik aus und suggeriert in Spielen oder Lernprogrammen Emotionen und Stimmungen. Erscheinen bereits solche auf Empfindungen ziele
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5 Lessons Learned Running a Chatbot Service for Social Good
Deep Insights
ICTworks (2024)
"ONE is a campaigning and advocacy organization focused on fighting extreme poverty and preventable diseases, particularly in Africa. ONE had been using mobile technologies to reach new audiences since 2012, leveraging SMS, USSD, IVR and mobile-optimized websites to provide a simple and easy for cit
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Using Radical Co-Design to Create and Develop a Technology-Based Solution to Improve Post-Release Outcomes for Formerly Incarcerated Women: LindaBot
International Journal of Communication, volume 18 (2024), pp. 1246-1265
"Most women exiting prison face profound disadvantages and are likely to struggle with poor mental and physical health. Rarely are women furnished with the resources needed to flourish post-release, and seemingly simple-sounding tasks like getting formal identification are quite complicated. The con
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Building a Chatbot in a Pandemic
Journal of Medical Internet Research, volume 25, issue e42960 (2023), 8 pp.
"Easy access to evidence-based information on COVID-19 within an infodemic has been a challenging task. Chatbots have been introduced in times of emergency, when human resources are stretched thin and individuals need a user-centered resource. The World Health Organization Regional Office for Europe
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Chatbots in Humanitarian Contexts: Learning from Practitioner Experiences
Geneva: International Federation of Red Cross and Red Crescent Societies (IFRC); The Engine Room (2023), 31 pp.
"Since the mid-2010s, chatbots have grown in usage and popularity across the humanitarian sector. While this usage has gained traction, there is scarce information on the collective successes, risks, and trade-offs of this automation. This research addresses this gap, documenting chatbot deployments
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Responsible AI in Africa: Challenges and Opportunities
Cham: Palgrave Macmillan (2023), xxi, 216 pp.
"This open access book contributes to the discourse of Responsible Artificial Intelligence (AI) from an African perspective. It is a unique collection that brings together prominent AI scholars to discuss AI ethics from theoretical and practical African perspectives and makes a case for African valu
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Safer Chatbots: Implementation Guide
UNICEF (2022), 14 pp.
