"If 2023 was the year of generative artificial intelligence, 2024 was marked by the rapid expansion and adoption of AI, driving waves of innovation across nearly every conceivable domain. The United Nations system has kept an encouraging pace, redoubling efforts to harness the power and potential of
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AI responsibly. That progress is visible not only in the soaring number of UN AI initiatives — now totalling 729 projects, from 406 last year — but also in the depth of engagement across the system, with 53 UN entities contributing to this year’s Activities Report, six of them for the first time. This gathering momentum reflects our shared conviction that AI is no longer a distant aspiration; it is a present-day imperative within and beyond the United Nations. The projects highlighted here tackle urgent challenges, from accelerating climate action to improving health outcomes to expanding educational access, bolstering governance, and creating decent work. Nearly half of these efforts are built on partnerships with governments, academia, industry, and civil-society organizations, underscoring the multistakeholder spirit at the heart of the UN’s inclusive digital transformation agenda. Across our work, AI is already driving efficiencies, revealing deeper insights, and informing faster responses — from chatbots that streamline public-service delivery to data tools that strengthen emergency responses to applications that keep meetings and consultations running smoothly. These innovations are extending the reach and impact of our work in practical, promising ways. Yet the UN remains keenly aware of the risks and responsibilities that accompany AI. Ethics, human rights, and inclusion anchor every initiative, guiding us toward a shared digital future where AI helps us advance opportunity and prosperity for all. This report — prepared by the International Telecommunication Union (ITU) in partnership with 52 other UN entities — embodies the system’s resolve to lead by example. Read on to discover how AI is already driving progress, delivering results, and reshaping the way the UN serves people and planet in the digital age." (Foreword)
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"The findings reveal that 44% of CSOs are currently utilizing AI tools, with generative AI being the most popular, while 96% of non-users are considering future integration. However, 54% have not yet adopted AI. Perceptions of AI’s impact on job security vary, with 48% seeing no threat, 13% percei
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ving a low threat, 26% considering it a moderate threat, 9% viewing it as significant, and 4% regarding it as extreme." (Surevy Overview, page 2)
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"The next wave of disruptive technology has arrived; it is the Age of Automation. The defining technologies for this new era include robots, chatbots, artificial intelligence, machine learning, conversational interfaces, cyborgs, and other smart devices. These technologies are increasingly becoming
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the interface between organisations and humans. The risks and benefits for civil society organisations boils down to automation versus augmentation. Automation is where robots and algorithms take over and destroy humanity. Augmentation is more optimistic and suggests that artificial intelligence (A.I.) will help civil society organisations amplify their work to better serve stakeholders and solve significant social change problems. Civil society organisations should not view these technologies as a smackdown between flesh and code, but as a partnership to better address development needs. Civil society can play a key role in addressing the risks posed by A.I., especially for marginalized people and communities who will feel the brunt of any negative impact. However, to reap the benefits for civil society, design and implementation must have a human-centered orientation, scale beyond the innovation or data units to entire enterprise and maintain the highest ethical standards to avoid devastating unintended consequences." (Abstract)
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