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5 Lessons Learned Running a Chatbot Service for Social Good
Deep Insights
ICTworks (2024)
"ONE is a campaigning and advocacy organization focused on fighting extreme poverty and preventable diseases, particularly in Africa. ONE had been using mobile technologies to reach new audiences since 2012, leveraging SMS, USSD, IVR and mobile-optimized websites to provide a simple and easy for cit
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"What are the impacts of expanding mobile broadband coverage on poverty, household consumption and labor market outcomes in developing countries? Who benefits from improved coverage of mobile internet? To respond to these questions, this paper applies a difference-in-differences estimation using pan
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Vulnérabilité et internet au Maroc: Entre précarisation et empowerment
Paris: L'Harmattan (2020), 173 pp.
The Next Billion Users: Digital Life Beyond the West
Deep Insights
Cambridge, Mass.; London: Harvard University Press (2019), 269 pp.
"The Next Billion Users reveals that many assumptions about internet use in developing countries are wrong. After immersing herself in factory towns, slums, townships, and favelas, Payal Arora assesses real patterns of internet usage in India, China, South Africa, Brazil, and the Middle East. She fi
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Information and Communication Technology for Development (ICT4D)
Deep Insights
London; New York: Routledge (2018), xviii, 410 pp.
"The first three chapters set out the foundations of ICT4D: the core relation between ICTs and development; the underlying components needed for ICT4D to work; and best practice in implementing ICT4D. Five chapters then analyse key development goals: economic growth, poverty eradication, social deve
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A Village Goes Mobile: Telephony, Mediation, and Social Change in Rural India
Deep Insights
New York: Oxford University Press (2018), ix, 200 pp.
"In A Village Goes Mobile, Sirpa Tenhunen examines how the mobile telephone has contributed to social change in rural India. Tenhunen's long-term ethnographic fieldwork in West Bengal began before the village had a phone system in place and continued through the introduction and proliferation of the
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Connected for Development? Theory and Evidence About the Impact of Internet Technologies on Poverty Alleviation
Deep Insights
Development Policy Review, issue 3 (2017), pp. 315-336
"Based on the assumption that increased access to internet services boosts economic growth and improves the well-being of the poor, governments in both developed and emerging regions are heavily investing in internet connectivity projects. This article reviews the existing evidence as to the impact
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A Framework for the Adoption of Information and Communication Technology in Faith-Based Organizations in Kenya: A Case of Comboni Missions
Nairobi: Strathmore University, Master Thesis (2016), viii, 60 pp.
"This research covers the adoption of ICT in Comboni missions, a faith-based organization with operations in Kenya among other global countries. Comboni missions focus on less developed Kenya counties, and in economically challenged areas such as slums in Mathare, Korogocho, Kariobangi in Nairobi. R
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Children, ICT and Development: Capturing the Potential, Meeting the Challenges
London; Florence: University of London, ICT4D Centre at Royal Holloway; Jigsaw Consult; UNICEF Office of Research (2014), viii, 62 pp.
"The pioneering research process consisted of a review of relevant literature and in-depth interviews with 35 experts in the field connecting ICT4D with child-focused development, thus providing one of the most comprehensive overviews of the subject to date. The literature review focuses on the topi
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Information Economy Report 2010: ICTs, Enterprises and Poverty Alleviation
Geneva: United Nations Conference on Trade and Development (UNCTAD) (2010), xvii, 154 pp.
"The Information Economy Report 2010 focuses on the nexus of ICTs, enterprises and poverty alleviation. Whereas the knowledge base needs to grow considerably, the evidence presented in this Report suggests that more attention should be given by policymakers and other stakeholders to this new set of
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Enhancing the Livelihoods of the Rural Poor Through ICT: A Knowledge Map
Washington, DC: infoDev Information for Development Program (2008), iv, 308 pp.
ICTs and Indian Social Change: Diffusion, Poverty, Governance
New Delhi et al.: Sage (2008), 418 pp.
Handbook of Mobile Communication Studies
Cambridge, Mass.; London: MIT Press (2008), ix, 472 pp.
"This book offers a view of the cultural, family, and interpersonal consequences of mobile communication across the globe. Scholars analyze the effect of mobile communication on all parts of life, from the relationship between literacy and the textual features of mobile phones to the use of ringtone
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BCO Impact Assessment Study: The Final Report
London: BCO Building Communication Opportunities (2008), 192 pp.
"This report investigates the impact media and ICTs can have on the lives of the poor, based on the experiences of nine donors and NGOs forming part of the "Building Communication Opportunities (BCO)" alliance. It suggests that radio will have the most influence on social and political change where
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Banking on Mobiles: Why, How, for Whom?
Washington, DC: Consultative Group to Assist the Poor (CGAP) (2008), 27 pp.
"This paper examines how banks can translate the potential of mobile phones into greater financial access for poor people. Although mobile phone operators have been able to use the mobile phone for mobile remittance and bill payment services in several countries, banks have had little success in usi
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Information and Communication Technologies for Economic and Regional Developments
Hershey; London: Idea Group (2007), xviii, 351 pp.
Digital Poverty: Concept and Measurement, with an Application to Peru
Kellogg Institute (2007), 26 pp.
"This paper discusses the notions of demand, poverty, information needs, and information and communication technologies (ICTs) to offer a concept of digital poverty, which may be useful to estimate the digital poverty level in Latin America and the Caribbean. The paper is composed of two sections. T
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Poverty and Digital Inclusion: Preliminary Findings of Finding a Voice Project
New Delhi: UNESCO (2007), 48 pp.
"This paper presents preliminary findings from a multi-sited qualitative study of poverty and information and communication technologies (ICTs) in India, Indonesia Sri Lanka and Nepal. It draws upon data gathered by 12 ethnographic action researchers working across 15 community ICT initiatives. Thes
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