"This Guide aims to support UNHCR country offices in the use of Social Media to protect People of Concern (PoCs) and ensure they enjoy their rights. We will show how UNHCR staff and partners can develop a Community-Based Protection (CBP) strategy, using Social Media in a way that respects UNHCR’s
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data protection policy and PoCs’ rights to privacy and security. The aim is to mobilize and support sustainable digital structures that represent everyone in a given community and develop appropriate protection responses on Social Media. In this guide, we define Social Media as websites and applications that enable users to create and share content or participate in social networking (e.g. Facebook, Twitter, Instagram and You Tube). We also mean software that enables messages to be sent and received instantly, also referred to as “Messaging Apps” (e.g. WhatsApp, Telegram, Signal and FB Messenger). Social Media give people a voice but they are not entirely innocuous. Their capacity to generate and harvest huge amounts of metadata and inferred data mean they can be used and abused in ways not apparent to users, and beyond UNHCR’s control. This guide should be shared with all protection partners and stakeholders interested in how Social Media can enhance protection while avoiding security and privacy risks to People of Concern. With due diligence, Social Media can strengthen participation, engagement, transparency, outreach and advocacy. The aim is to incorporate the feedback, ideas and opinions of People of Concern in our future protection programming." (Page 9)
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"Internews’ Humanitarian Information Service in Haiti, which ran from October 2016 to February 2017, was a DFID funded humanitarian project with the goal to improve the quality of timely and actionable information exchanges with Haitian communities affected by Hurricane Matthew. Internews’ two-w
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ay communication model relied on gathering feedback from affected populations in order to directly address the issues that concern them the most, and to help humanitarian partners integrate their concerns into their programming and interventions. Through partner coordination and training, on-the-ground teams conducted data gathering and rumor tracking for feedback-based publications targeted to the affected population and for a humanitarian audience." (www.internews.org)
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"There is no accessible media in the Rohingya language, leaving the Rohingya population of well over a million, now spread between Myanmar and Bangladesh, reliant on information only available in languages other than their own [...] This assessment, conducted in the Cox’s Bazar region of Banglades
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h in late October 2017, examines the information ecosystem facing the area’s crisis affected population (introduction). According to the executive summary (page 10), "mobile phones were one of the main sources to send and receive information prior to arrival in the camps, which indicates a high household’s ownership of mobile phone sets (64%). Within newly arrived families, smart phones are mainly used by adult men between age 15 to 24; many of them have taken an active role to mingle with others, access to Facebook and YouTube, and bring information back to the households. Some of the young boys with smart phones have said to spend major amount of credit on data rather than voice connectivity. Also, young men find places to gather, such as shops, where they can charge phones and share information with others of the same age. The lack of access to information and communication channels should perhaps not be surprising, given the enormous challenges presented by the information landscape. 71% of the affected population has had no formal education of any kind, and 77% of the refugee population is illiterate in any language. The Rohingya dialect, the main language spoken by 96% of the refugee population, has no agreed written script. It is technically illegal for refugees to purchase SIM cards. Access to radio sets is limited, and the signal is weak in many areas. What mass media that is available, is in Bangla or Chittigonian. 81% of refugees do not currently listen to the radio."
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"In April 2017, an Internews team conducted a rapid assessment on information needs among refugees and migrants in Italy, visiting formal reception facilities (hotspot, CAS, CARA) in Lampedusa, Agrigento, Catania, and informal centers in Ventimiglia and Rome [...] Lost in Translation examines the cr
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itical role of local media and provides recommendations for addressing the information void contributing to the refugee crisis." (www.internews.org)
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"En este libro nos adentramos en el periodismo ciudadano, en la participación de los usuarios como generadores de información, convertidos ahora en creadores de sus propios medios (ciudadanos). La antigua audiencia pasiva ahora es activa: los usuarios se pueden informar unos a otros, tanto a nivel
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global como en los ámbitos más locales, haciendo un uso intensivo de las herramientas tecnológicas que tienen a su alcance, a través del gran canal de distribución que es Internet. Esta es una de las razones por las que los ciudadanos, implicados en tareas informativas (periodistas ciudadanos), se han convertido en el quinto poder, en los vigilantes del cuarto poder." (Tapa posterior)
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