"The 29 indicators in the Guide measure the reach, usefulness, and use, as well as the collaboration, and capacity building engendered through information products and services. The innovative “Conceptual Framework for Monitoring and Evaluating Health Information Products and Services” shows how they contribute to the initial, intermediate, and long-term outcomes of health development efforts—something which perhaps we all instinctively recognize but have failed to track in the past. Such a track record will go a long way to making information products and services an integral part of future global health development efforts. What makes this guide special is that it brings together knowledge about monitoring and evaluating information products and services from dozens of health organizations—all members of the HIPNET community of practice." (Foreword)
1 Overview, 1
2 Indicators that Measure Reach, 11
3 Indicators that Measure Usefulness, 27
4 Indicators that Measure Collaboration and Capacity Building, 32