Libraries for the Blind in the Information Age: Guidelines for Development
The Hague: International Federation of Library Associations and Institutions (IFLA) (2005), 87 pp.
Contains glossary pp. 74-81
Series: IFLA Professional Reports, 86
ISBN 9077897011; 0168-1931
"Developing an efficient library service for print-disabled people is extremely important, because there are significantly fewer books available commercially in accessible formats compared to what is published in print for the general public. The need to build collections in alternative formats and make them available for readers who are unable to browse shelves makes it necessary to develop special services. These guidelines were developed with input from many people from all over the world, including those who use libraries for the blind, work in them, or have a professional interest in the success of these libraries. The Standing Committee of the IFLA Libraries for the Blind Section wishes to acknowledge and thank all those who contributed." (Preface)
1 Introduction, 7
2 History, 12
3 The framework for Service, 17
4 Customer Care: Meeting User Needs, 25
5 Cooperation and Networking, 31
6 Collection Development, 34
7 Access to Service and Collections, 43
8 Production of Alternative Formats, 48
9 Management and Marketing, 59
10 Quality Assurance, 73
Glossary, 74
Appendix 1: IFLA Declaration of Fundamental Right to Access and Express Information, 82
Appendix 2: Guidelines for Library Service to Braille Users, 84
2 History, 12
3 The framework for Service, 17
4 Customer Care: Meeting User Needs, 25
5 Cooperation and Networking, 31
6 Collection Development, 34
7 Access to Service and Collections, 43
8 Production of Alternative Formats, 48
9 Management and Marketing, 59
10 Quality Assurance, 73
Glossary, 74
Appendix 1: IFLA Declaration of Fundamental Right to Access and Express Information, 82
Appendix 2: Guidelines for Library Service to Braille Users, 84
