"With regard to the media, Kosovo has made commendable progress by putting into place a framework of laws, regulatory bodies and educational institutions. However, some media laws need to be fine-tuned, as Kosovo can ill-afforded less than perfect legislation. Insult should be struck out of the defamation law. The independence of the public service broadcaster and the broadcast media regulator could be better safeguarded. An Information Commissioner should be appointed to make the freedom of information law work. The public service broadcaster should establish a second channel for minorities. This would also strengthen the case for public broadcasting in Kosovo. The Press Council has the potential of improving the quality of print journalism in Kosovo. However, for the print media to play their watchdog role, circulation figures have to go up. Children should be familiarised with reading the news through the establishment of a daily newspaper to be distributed through the school system. In order to professionalise the media, the success of kmi is crucial. Journalistic standards have risen in recent years, but nowhere near to European levels. KMI will also be of vital importance for Kosovo to benefit from the opportunities offered by new technologies. New technologies, such as distributing the news though mobile phones, have the potential of gaining access to hundreds of thousands of customers. But they also require new skills for journalists and other media professionals." (Conclusion, page 69)