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ICT4Refugees: A Report on the Emerging Landscape of Digital Responses to the Refugee Crisis

Bonn; Eschborn: Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) (2016), 35 pp.
"By “ICT” we refer to digital devices and systems which are accessible to everyone, be it refugees, civil society groups, humanitarian or development cooperation actors such as private companies. We talk about projects using personal computers, smartphones and tablets which can access the Internet [...] We will begin by characterising civic tech actors, who are playing a particularly interesting role in the landscape of ICT for refugees. Secondly, we will discuss the use of technology by refugees, which will serve as important framing for subsequent analysis of projects. Thirdly, we will explain further our methodology. We then, fourthly, present a report of our field research in Greece, Jordan and Turkey, outlining key findings and setting them in context. Fifthly we proceed to an overview of key areas of activity and potential, drawing on case studies from our field research. Finally we discuss cooperation and exchange between different kinds of actors, some challenges and risks common to ICT for refugee projects, finishing with recommendations for practitioners and policymakers."