"This study provides a snapshot of refugees’ experiences regarding communication and information at different points on their journey. It examines the communication behaviours and priority information needs of refugees in three areas: on their journey, in “transit” camps in Greece, and in Germ ... any, for those who have reached this key destination country for refugees. The research consists of interviews with refugees and with humanitarian agency officials in Greece and Germany. The study examines how refugees access and use information, and presents the concerns and challenges faced by humanitarian agencies in addressing their needs. A total of 66 refugees from Syria, Afghanistan and Iraq participated in the qualitative study in formal and informal camps in Greece. An additional 13 interviews took place in Germany – capturing the voices of those who had completed their journey. A total of 16 focus group discussions were also conducted. Participants were asked to tell the story of their journey so far, focusing particularly on the information and communication they needed and used at different stages. In-depth interviews with 41 humanitarian actors in Greece and four in Germany captured their understanding of refugees’ communication needs." (Executive summary) more