"The articles contained in this publication are dispatches from a new frontline in humanitarian action: the digital frontier. All are written by those observing, experiencing and attempting to respond to the challenges created by the digital revolution and the very real threats it is creating for hu
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manitarian operations, and exploring the potential of new tools to create a safer, more responsive operational environment for aid workers." (Page 5)
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"In 2008, a BBC World Service Trust policy briefing argued that people affected by earthquakes, floods or other emergencies often lacked the information they needed to survive and that this only added to their stress and anxiety. Left in the Dark: the unmet need for information in humanitarian emerg
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encies maintained that humanitarian agencies were increasingly effective and coordinated in getting food, water, shelter and medical help to people affected by disasters, but were neglecting the need to get often life-saving information to them. Much has changed since 2008. Thanks to the efforts of several humanitarian and media support Non-Governmental Organisations (NGOs), the report helped to galvanise momentum across the humanitarian sector to prioritise communication with the populations it serves. While many humanitarian agencies continue to see communication as something that is done to raise money or boost the profile of their disaster relief efforts, the sector is, increasingly, seeing the need for a clear strategic focus that responds to the information and communication needs of those affected by disaster. There is also a growing recognition of the benefi ts of such communication to improve programming and the overall emergency response." (Introduction)
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"This publication is an important contribution to literature on disaster and humanitarian crisis communication. It analyses in detail the response to two major but very different emergencies in Haiti: the 2010 earthquake and, later that year, the outbreak of cholera. While humanitarian agencies stil
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l see 'communication' as primarily the process of delivering or extracting information, for the affected population, the process of communication seems to matter as much as the information itself. The best communication strategies, whether highly localised or nationwide, were those that meshed a number of different communication channels, says this report. However, more coordination is needed, and monitoring and evaluation practice in communication projects was quite weak." (CAMECO Update 1-2012)
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"When crisis or disaster strikes, people need help. They need, shelter, food, water and safety. They need these things rapidly and effectively. Modern humanitarian responses have become more effi cient and effective at providing these things. This policy briefing argues that people need information
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too. It does so not to create an added burden on humanitarian responses that are always stretched thinly. It does so because such responses are too often undermined, often insufficiently effective – and sometimes outright counterproductive – if people’s information needs are considered a low priority during humanitarian crises." (Introduction)
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"This study breaks the downward communication challenge in post-tsunami Aceh and Sri Lanka into four main areas. The first looks at the nature of communication problems between organisations and communities. The second covers mass information campaigns, including an overview of the information chann
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els in Aceh and Sri Lanka and how best to use them. The third section investigates complaints mechanisms, and, finally, the fourth section is a brief glance at what has been done to bridge information gaps in Aceh and Sri Lanka. Many organisations are still paying for mistakes made in communicating with communities in the early days of the tsunami recovery effort, resulting in what many call the “broken promises” phenomenon. The inherent problems of managing expectations were exacerbated by a widespread use of translators and jargon and the extreme levels of trauma experienced by beneficiaries. A number of organisations, however, have started to address these mistakes and build communications strategies into projects, developing models that potentially have wide application." (Executive summary)
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