"This guide helps you gather input at the beginning of your activities to shape your communication strategy. It also gives you the tools to monitor progress and make corrections during implementation. It was not designed as a means for looking back on past work to determine if it was successful. Instead, the idea is to prepare up front and evaluate as you go along, so that you may adjust your tactics to ensure success. This guide is an evaluation strategy tool – not a communication planning tool. It will be most useful for those who already have a communication plan in place with clear objectives, messages, strategies and tactics. However, even if you are still in the beginning stages of designing a communication plan, it is never too early to start thinking about evaluation." (About this guide, page 1)
Why Evaluate Communications? 2
1 Determine What You Will Evaluate, 4
2 Define Your Goal, 6
3 State Your Objective, 10
4 Identify Your Audience, 13
5 Establish Your Baseline, 15
6 Pose Your Evaluation Questions, 17
7 Draft Your Measurements, 22
8 Select Your Evaluation Techniques, 26
9 Estimate Your Budget, 29
Welcome to Your Evaluation Strategy! 31
Evaluation Strategy Worksheet, 32
Appendix: Useful Resources for Communications Evaluation, 35