"The common service for community engagement and accountability, through its consortium members BBC Media Action and Translators Without Borders (TWB), aims to help agencies and sectors working to support Rohingya refugees and local host communities living in Cox’s Bazar, Bangladesh to achieve thi ... s by providing a range of specialist, technical support services. Movement restrictions implemented since the beginning of the pandemic meant that humanitarian programmes were reduced to essential services only in the Rohingya camps, community engagement efforts were restricted, and many initiatives planned for the host community were cancelled. The common service adapted its activities in a number of ways: carrying out online training sessions with practitioners; conducting telephone research with communities; shifting the focus of communication products to meet communities’ information needs around Covid-19; and working with partners to use communication channels which would ensure information was still able to reach communities [...] This evaluation has shown that practitioners feel the common service played a critical role in getting important information to Rohingya communities during this time. It did this through: - Helping partner agencies understand Rohingya communitiesf perspectives and concerns, and how to communicate with them, based on up to date research and a cultural understanding developed over time (using What Matters? as a vehicle for sharing this information, as well as providing practitioner training and bespoke advice). - Creating and disseminating audio and visual content which is easy for Rohingya people to understand, and helps volunteers and field staff communicate effectively with them. - Working in partnership with humanitarian agencies to adapt communication strategies and make sure information was reaching people despite Covid-19 restrictions, for example adapting audio programmes to be played through mosque loudspeaker systems; training Imams to communicate on Covid-19; ensuring content is played at food distribution points and other essential services; and equipping community health workers with simple and effective communication materials about Covid-19 to use in door to door visits." (Executive summary) more

"Since October 2017, the Common Service for Community Engagement and Accountability (‘the Common Service’) has been funded as a dedicated project providing key services and support to help humanitarian organisations engage effectively with Rohingya communities and Bangladeshis living near Rohing ... ya camps (host communities) in Cox’s Bazar. A sub-national working group on communicating with communities (CwC) already existed in Bangladesh and was activated in response to the Rohingya refugee crisis. The Common Service project operates alongside the working group carrying out a diverse range of activities including creating and sharing audio and visual content in the Rohingya language; supporting and training humanitarian agencies on language, communication, community engagement and accountability; and operating a collective feedback analysis service, collating and analysing community feedback and complaints data from different sources and producing a fortnightly bulletin" (Preface, page 4). –- "There is strong evidence to suggest that community members have improved access to coordinated, timely and responsive two-way community engagement as a result of the Common Service. The evaluation has found causal evidence to suggest that support the Common Service has provided to the humanitarian sector, through provision of communication materials and training has led to humanitarian agencies being better equipped to communicate with communities and in turn community members having access to key, useful information which has prompted them to take action." (Conclusions, page 50) more