"Lesson one: Put people and principles at the centre of COVID-19 decision-making, not politics. Lesson two: Reframe discussions about responsibility in a pandemic so that those who are considered vulnerable are a priority rather than an afterthought. Lesson three: Prepare ways to share sophisticated information quickly in complex, but predictable emergencies so that knowledge, trust, and resources in the population can be leveraged when it happens. Lesson four: Have communication channels and cooperation plans for all governmental and non-governmental authorities and organisations so that the response is coordinated and understandable to the community. Lesson five: Find ways for people to get involved and have a meaningful say in the response: make this the cornerstone of any COVID-19 communication plan. Lesson six: Work to re-engage communities as participating partners; have mechanisms to leverage local and volunteer groups to maximise their knowledge expertise to increase the effectiveness of the COVID-19 response. Lesson seven: Move to more participatory, two-way communications and feedback with vulnerable communities; find out what channels they really use, not just what we want them to use. Lesson eight: Empower local agencies and communities to take a lead role in the response, so they can truly supplement the response and take charge at a local level." (Summary of lessons learned, page 2)