"This Information Ecosystem Assessment builds on the previous study conducted by Internews and the Emergency Telecoms Sector in late 2017. It targets both refugee and host communities, through an extensive quantitative survey and select Focus Group Discussions. The standout change between the two Assessments is the dramatic increase in the number of refugees who say they now have enough information to make decisions about their daily lives: the percentage jumped from 23% in 2017 to 92% in the recent study. This is evidence that the efforts to provide information, by Internews, BBC Media Action, Translators Without Borders, and a range of humanitarian organisations, has had real impact in meeting information needs. Upon close examination, however, the increase is not a straightforward win. Large numbers of refugees still report confusion over how to access several services and meet basic needs, with 40% saying they were unsure how to obtain more or better food. Similarly large percentages needed information about financial support, water supplies aid registration general information about events around the camps, what was happening in Myanmar / Rakhine, and long-term options for their and their children’s futures. As discussed in the report, it is possible that refugees don’t identify the lack of answers to these questions as an ‘information gap’ that affects their ability to make decisions, but rather a simple lack of options that better information can’t resolve." (Executive summary)