"Since October 2017, the Common Service for Community Engagement and Accountability (‘the Common Service’) has been funded as a dedicated project providing key services and support to help humanitarian organisations engage effectively with Rohingya communities and Bangladeshis living near Rohing
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ya camps (host communities) in Cox’s Bazar. A sub-national working group on communicating with communities (CwC) already existed in Bangladesh and was activated in response to the Rohingya refugee crisis. The Common Service project operates alongside the working group carrying out a diverse range of activities including creating and sharing audio and visual content in the Rohingya language; supporting and training humanitarian agencies on language, communication, community engagement and accountability; and operating a collective feedback analysis service, collating and analysing community feedback and complaints data from different sources and producing a fortnightly bulletin" (Preface, page 4). –- "There is strong evidence to suggest that community members have improved access to coordinated, timely and responsive two-way community engagement as a result of the Common Service. The evaluation has found causal evidence to suggest that support the Common Service has provided to the humanitarian sector, through provision of communication materials and training has led to humanitarian agencies being better equipped to communicate with communities and in turn community members having access to key, useful information which has prompted them to take action." (Conclusions, page 50)
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"This book lays out the history of entertainment-education and discusses the boundaries of what counts as entertainment-education and narrative persuasion, includes both authors who work within academia and authors who are practitioners, and chapters focusing on developed and developing countries; d
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raws upon communication principles and theory but prioritizes actionable lessons for how entertainment-education actually works." (Publisher description)
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"Against the backdrop of the war in Syria BBC Media Action produced and broadcast 150 episodes of the radio drama Hay el Matar (Airport District) between 2015 and 2017. Funded by the European Commission as part of a broader project aiming to help build an open and inclusive society in Syria, the dra
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ma and an accompanying weekly discussion programme was available online and on BBC Arabic. Set in a fictional Damascus suburb, Hay el Matar followed the daily lives of residents and featured love affairs, family feuds and tragedies. Each episode was scripted by a team of Syrian writers and touched on a different issue - from violence, radicalisation and migration, to economic insecurity and forced marriage. To understand how listeners engaged with Hay El Matar, BBC Media Action commissioned and trained local non-governmental organisations (NGOs) to conduct focus group discussions with listeners in Syria and Lebanon. We found that the drama prompted listeners to think about topical issues, challenges stereotypes and have a view of the Syrian conflict that extended beyond their own personal experience. It also challenged their assumptions and prompted them to talk about and reflect on other people’s multi-faceted experiences of the conflict." (https://www.bbc.co.uk/mediaaction)
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