"What we’ve learnt about communicating effectively with disaster affected communities: 1. To deliver actionable, life-saving information, emergency responders should strive to agree on common messages developed in partnership with communities and tackle the spread of rumours. 2. It is important to identify the right channels of communication for the intended audience. 3. Where possible, use local languages to increase the likelihood of messages achieving their desired impact. 4. Inclusion of at-risk groups should be considered carefully when developing any communication strategy [...]" (Summary of learning points, page 7)