"The tools and tips of this handbook go beyond measuring the impact of programmes, products and services by integrating techniques of formative assessment, in which the assessment team helps the organization become more effective in meeting its goals. The model is flexible and adaptable to any type
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or size of organization. This book will be of use to any organization that is initiating a process of self-assessment, internal change, or strategic planning. It will particularly appeal to academics and professionals involved in organizational development and evaluation." (Catalogue Intermediate Technology Publications 2000)
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"Ce guide presente un modele d'auto-evaluation organisationnelle innovateur et opportunement eprouve. Les instruments et les conseils proposés dans Ameliorer la performance organisationnelle depassent amplement la mesure de l'incidence des programmes et de la production des biens et services. Ils i
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ntegrent les techniques de l'evaluation formative dans laquelle l'equipe d'evaluation prete tout son concours afin d'aider l'organisation a atteindre ses objectifs de maniere optimale. Ces instruments et ces methodes demeurent souples et le modele peut convenir aux organisations de tous les types et de toutes les tailles. Le guide inclut des feuilles d'exercices et les documents de travail actif. Ameliorer la performance organisationnelle s'averera utile pour toute organisation qui entame un processus d'auto-evaluation ou de planification strategique. Il ne manquera pas d'interesser les dirigeants et les personnels des institutions de recherche, les administrateurs des universites, les professionnels des organismes d'aide a la recherche et les universitaires et professionnels du developpement et de l'evaluation organisationnels." (Résumé)
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"The book reviews the types of social organisation with which NGOs might consider working, and the provision of training in a variety of skills and activities, for the people involved and for their organisation. The particular importance of using a capacity-building approach in emergency situations
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is emphasized." (Catalogue Oxfam 2000)
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"The book describes the objectives of sustainable people-centred development and the processes required to achieve it. It focuses on the five factors which according to the author determine effectiveness: suitable organizational design; competent leadership and human resources; appropriate external
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relationships; mobilisation of high quality finance; and the measurement of performance coupled to 'learning for leverage'. In each area the book explains the capacities needed and how they can be assessed and improved. The advantage of this publication is that it offers the overall context in which assessment and evaluation form an important part. It is less of a practical guide than a substantial collection of insights and ideas to improve NGO performance." (Catalogue Intermediate Technology Publications 2000)
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