"Content moderation at scale is an extremely complicated issue, however by looking at specific examples such as the case studies and data highlighted in this study, the conversation can start to take into account more diverse experiences and context that is normally overlooked. Emerging from these e
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xperiences are recommendations for reform and structural change reflected in focus group discussions and demands by activists in the region, some of which are reproduced below. 1. Over-reliance on automated systems should be revised in light of issues emerging from non-English speaking markets. The failure of these systems to adequately account for context should be reason enough to fundamentally revise systems and protocols underpinning them. 2. Dedicating more resources to human-based content moderation in non-Western contexts. The disparity of material resources between countries considered “key economies” and the “rest of the world” is startling and has resulted in enormous challenges for societies and political structures elsewhere [...] 3. Radical transparency by tech platforms regarding the ways in which content moderation policies are formulated and implemented should be high on the priority of digital platforms [...] 4. Content moderation decisions are often one-sided, with little recource for users who are aggrieved by the decisions, both for false positives or inaction by platforms. Meta's Oversight Board is a positive start but the model only impacts select cases. There needs to be a robust and time-responsive system for appeals that provides users with complete information regarding content moderation decisions and responsive action on appeals. 5. Content moderation decisions by tech platforms, and inaction in equal measure, have resulted in tangible real-world harms in the past and present." (Conclusion, page 23-24)
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"Afghanistan has made great strides in establishing media and communications outlets. However, very little is known about the ways in which Afghans actually engage in information exchange. To inform work with the media and effectively enhance access to information in Afghanistan, Internews commissio
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ned Sayara Research to map information ecosystems in three areas of Afghanistan. The information ecosystem in Afghanistan is vital to understand how Afghans make decisions about everything from personal security to health, migration, and livelihoods. Using a systems approach to analyzing information within and across communities is a powerful way to uncover deficiencies in current approaches and opportunities for future work." (Internews website)
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"Examines how policymakers, the donor community, and the private sector have prioritized and sequenced ICT initiatives in the aftermath of conflict. Case studies look at countries at different stages of post-conflict reconstruction in Afghanistan, Liberia, Rwanda and Timor-Leste, and postrevolution
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in Tunisia. In addition, the report proposes a conceptual framework to understand how ICTs can contribute to improving service delivery and assisting with nation-building. The opening of the report gives an overview of the relationship between conflict, reconstruction, and the role of ICTs. It builds on experience within the Bank as well as on a wide range of practitioner, academic, and other literature. The second seeks to establish a framework for understanding the ways in which ICTs interact with societies in transition from violence to stability, and for leveraging their potential to further that transition. The roots of this lie in understanding two fields of study, policy and practice: analysis of conflict and post-conflict reconstruction, and analysis of ICTs and the development of an information society. three then analyses the relationship between these two fields and proposes a framework for analysis and policy development. The fourth makes a number of recommendations to the World Bank Group, to other donors and development actors, as well as to the governments of countries emerging from violent conflict, and suggests areas for further research." (Back cover)
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"The ICT sector is one of few undeniable success stories in Afghanistan’s development over the past 12 years. In 2002, telecommunications services were virtually non-existent, restricted to a very small number of fixed-line connections and satellite communications were unaffordable to the general
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public. In 2014, four GSM operators and two fixed-line and code CDMA operators provide affordable access to telecommunications to 88% of the population, and about 3 million Afghans are connected to the Internet. This has been achieved thanks to commitments of national and international investors as well as a good public and private governance of the sector creating an enabling environment, including but not limited to policies, laws, and a transparent licensing regime." (Abstract)
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"This report presents a comprehensive and multidimensional overview of the Information and Communication Technologies (ICTs) sector in Afghanistan, covering developments and intersections across the areas of Internet and telecom infrastructure; policy, services, accessibility and affordability; key
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players and operators; and legal and regulatory governance frameworks." (Foreword)
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"A decade ago, mobile phone usage in Afghanistan was almost nonexistent; now there are 13 million subscriptions for a total of 29 million citizens, and the annual growth rate of subscription is estimated at 53 percent. A number of factors have fueled this dramatic increase, including the sheer popul
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ar demand for communication, an absence of viable landline substitutes, government deregulation, and a competitive market that flourishes despite the conflict. Each of the major telecommunications companies in Afghanistan identifies the same five challenges to future expansion: poverty, high illiteracy rates, corruption, an untrained workforce, and lack of security. Despite these challenges, Afghanistan has proved an exceptional case study in the use of mobile phones for social change in support of peacebuilding, as it has been the focus of numerous pilot application programs conducted by the government, non-governmental organizations (NGOs), and the private sector. Mobile money transfer (MMT) applications have proved to be powerful mechanisms for helping to reduce corruption, foster security sector reform, and promote economic development. Yet neither the international community nor the Afghan government has shown the will or the capacity to move MMT programs forward at a pace commensurate with their demonstrated potential. At least two other high-value mobile applications were cited during the June summit as having improved conditions for stability and reconstruction in early deployments: (1) the provision of market information through mobile phones, especially in the agricultural sector, and (2) the use of mobile phones to strengthen local governance and civil society. Both applications have sufficient promise to warrant large-scale rollouts and merit careful consideration by international donors, whose support is vital during the transition to sustainability." (Summary)
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