"This paper explores how Egyptian, Kenyan, Serbian and South African civil society organisations (CSOs) use communication and relationships with media to engage in democratic contestation. Individual interviews were conducted with 91 CSO members who participated in the various democratisation conflicts listed in MeCoDEM’s research design [...] The study found that key sources of conflict identified by the interviewees included group identity (e.g. religious and ethnic identity) and contestations around notions of citizenship. Interviewees also identified the distribution and control of power was another key source of conflict - Egyptian, Serbian and South African activists all placed significant importance on networked civil society. Thus, communications among members and with the outside world was key to redistributing power. However, Kenya’s CSOs saw their power as stemming from the ability to build healthy relationships between different groups of people, and so the primary communication activities centred on citizen education. Egyptian, Kenyan and Serbian activists viewed regular elections as a key marker of democracy, and the media was correct to focus on such issues. But South African activists suggested that the media focussed too much attention on elections, and not enough given to local participatory mechanisms of listening to citizens." (Executive summary)