"This study brings journalists back to the centre of inquiry about the media’s role in covering ethnicity and religion. It asks: What professional norms guide editors and journalists when reporting on ethnicity and religion? What news gathering tools are most commonly used? What are the institutional constraints in producing reports? What could have been done better? What makes excellent coverage? What type of journalistic work fuels intolerance instead of providing information that supports intercultural understanding? Based on extensive interviews with 117 journalists and editors in nine EU countries and analysis of 299 news stories, it offers a review of reporting practices as related to the coverage of ethnic and religious issues. The study finds that the main obstacles to good reporting are the poor financial state of the media, overloading of reporters, lack of time, lack of knowledge, and lack of in-house training." (Executive summary, page 2)