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How Platforms Respond to Human Rights Conflicts Online: Best Practices in Weighing Rights and Obligations in Hybrid Online Orders

Hamburg: Leibniz Institut für Medienforschung;Global Digital Human Rights Network (GDHRNet) (2022), 187 pp.

CC BY-SA

"Platforms have power. But this power is not unchecked. Governments have an important role to play in protecting their citizens' rights vis-à-vis third parties and ensuring a communication order in which rights are not violated. (And in addition, of course, they need to respect human rights themselves and not arbitrarily shut down sites or use their power to make the Internet less free and open). As leader of working group 2 it is my distinct privilege to present this collection which unites studies by researchers within the Global Digital Human Rights Networks on issues connected to the overarching question of how platforms deal with human rights and their human rights obligations. This study is a key deliverable of our working group in the second year of the Global Digital Human Rights Network's activities. We will follow-up with Guidelines for platforms and an Assessment Model for states and other stakeholders in 2024. We developed this study under Corona conditions but were able to meet in the Tyrolean Alps in Obergurgl, Austria, in July 2022 to finalize this study." (Preface, page 7)
PART I: TOOLS AND VECTORS OF PLATFORM POWER
The Power of App Stores and Their Normative Orders, 15
(Niche) Platforms as Experimental Spaces for Content Moderation - Mapping small, medium and niche platforms online, 24
Facebook and Artificial Intelligence: A Review of Good Practices, 31
PART II: HATE SPEECH AND DISCRIMINATION
Discrimination on online platforms: legal framework, liability regime and best practices, 52
Online Hate Speech: User Perception and Experience Between Law and Ethics, 66
The Impact of Online Hate Speech on Muslim Women: some evidence from the UK Context, 77
PART III: PROTECTING RIGHTS ON PLATFORMS
Pandemics and Platforms: Private Governance of (Dis)Information in Crisis Situations, 94
Legal mechanisms for protecting freedom of expression on the internet: The Case of Serbia, 111
Digital Rights of Platform Workers in Italian Jurisprudence, 125
PART IV: PLATFORMS AND ELECTIONS
The Legal Framework of Online Parliamentary Election Campaigning - An Overview of the Legal Obligations of Parties and Platforms in Germany and the EU, 142
PART V: IMPROVING PLATFORM RULES
Platform-proofing Democracy: Social Media Councils as Tools to Increase the Public Accountability of Online Platforms, 156
Internet and Self-Regulation: Media Councils as Models for Social Media Councils? 176
EU COST Action - CA19143: Global Digital Human Rights Network, 187