Risk Communication and Community Engagement: A Compendium of Case Studies in Times of COVID-19
Copenhagen: World Health Organization (WHO) (2022), ix, 104 pp.
"This collection of case studies on risk communication and community engagement (RCCE) from 18 different country/ area level public health partners in the WHO European Region provides evidence of numerous results achieved and lessons learned since the start of the COVID-19 pandemic. RCCE has not traditionally been an area where evidence of challenges and solutions was documented. With this compendium, we wanted to collect and share this evidence to support decision-making in this area of work." (Foreword)
Introduction, 1
Overview of case studies by theme, 4
Lessons learned on RCCE from the COVID-19 pandemic, 7
How RCCE preparedness helped ensure timely and transparent communication in Bosnia and Herzegovina, 19
How Georgia's NCDC ramped up its RCCE capacity once the pandemic started, 25
A legal duty to communicate with a whole-of-government approach: communication coordination in Finland, 30
Azerbaijan's 24/7 COVID-19 hotline helps identify and answer public concerns, 34
How Ireland's Health Service Executive used social media for two-way communication and social listening, 39
Working with religious leaders as internal mediators in Muslim, Christian and Ultra-Orthodox Jewish communities in Israel, 44
WHO engages with youth on COVID-19 in Kazakhstan and across the WHO European Region, 49
Pre-testing COVID-19 RCCE messages and materials in Armenia and the Russian Federation, 54
How RCCE training helped contact tracers across the European Region: experience from the Western Balkans, 61
Infodemic management in Bulgaria and Kyrgyzstan using HealthBuddy+, 68
Use of behavioural insight surveys to guide RCCE strategies and actions in France, Sweden and Ukraine, 77
Use of expert opinion from social scientists to guide RCCE strategy and actions in the United Kingdom (Scotland), 85
Inclusive governance: a community-level model from North Macedonia and a national-level model from Romania, 91
Overview of case studies by theme, 4
Lessons learned on RCCE from the COVID-19 pandemic, 7
How RCCE preparedness helped ensure timely and transparent communication in Bosnia and Herzegovina, 19
How Georgia's NCDC ramped up its RCCE capacity once the pandemic started, 25
A legal duty to communicate with a whole-of-government approach: communication coordination in Finland, 30
Azerbaijan's 24/7 COVID-19 hotline helps identify and answer public concerns, 34
How Ireland's Health Service Executive used social media for two-way communication and social listening, 39
Working with religious leaders as internal mediators in Muslim, Christian and Ultra-Orthodox Jewish communities in Israel, 44
WHO engages with youth on COVID-19 in Kazakhstan and across the WHO European Region, 49
Pre-testing COVID-19 RCCE messages and materials in Armenia and the Russian Federation, 54
How RCCE training helped contact tracers across the European Region: experience from the Western Balkans, 61
Infodemic management in Bulgaria and Kyrgyzstan using HealthBuddy+, 68
Use of behavioural insight surveys to guide RCCE strategies and actions in France, Sweden and Ukraine, 77
Use of expert opinion from social scientists to guide RCCE strategy and actions in the United Kingdom (Scotland), 85
Inclusive governance: a community-level model from North Macedonia and a national-level model from Romania, 91
