I. INFORMATION AND COMMUNICATION TECHNOLOGIES AND SOCIAL PROCESSES
1 Human development / C. J. Hamelink, 23
2 New directions in education / C. Blurton, 46
3 Cultural production and cultural pluralism / B. Miège, 62
4 Freedom of the media / J.-P. Marthoz, 72
5 Public service broadcasting / A. Wessberg, 83
6 Impact on the media / C. S. Yoon, 93
7 Information services, libraries and archives / O. Harbo, 104
8 Governing information and communication technologies / J. Thomas, G. Grainger and K. Koomen, 116
II. EVOLUTION OF INFORMATION AND COMMUNICATION TECHNOLOGIES
9 Two years of technological progress and innovation / N. Seshagiri, 133
10 Multimedia: products and markets / J.-P. Lafrance, 143
11 Evolution of the Internet / R. E. Kahn, 157
III. INFORMATION AND COMMUNICATION TECHNOLOGIES THROUGHOUT THE WORLD
12 A worldwide view / V. Anashin, 167
13 Sub-Saharan Africa / M. Jensen, 180
14 Arab countries / A. M. Halouda and A. Ghonaimy, 197
15 Asia and the Pacific / G. Long and M. Ng Lee Hoon, 209
16 Eastern and Central Europe / K. Jakubowicz, 224
17 Latin America and the Caribbean / N. Callaos, 241
18 Western Europe and North America / B. Konert, 260
Statistical annex, 279