"This report presents a summary analysis of research on current practices of content moderation in Bosnia and Herzegovina, Indonesia, and Kenya, with a specific focus on 'harmful content' such as 'hate speech' and disinformation. The methodology combined desk research with qualitative interviews wit
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h key informants (representatives from local stakeholders). Findings from the country reports indicate that social media platforms, rather than serving as spaces for democratic debate and participatory citizenship, have increased ethnic-driven disinformation and politically motivated hatred, and reinforced the exclusion of marginalised groups. Given the importance of social media platforms, in countries where such tensions have in the past caused real-life violence, addressing the weaknesses of content moderation practices is of the utmost importance to ensure sustainable peace and enduring democracies." (Executive summary)
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"This study examines racism, antisemitism, and xenophobia on Facebook and Twitter. The authors were looking for patterns in the mass of posts, tweets, and images that circulate on social media. To do this, they focused on a series of case studies. These demonstrate that political discussion on socia
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l media is often dominated by angry and loud voices who too often seem to press the 'send button' before thinking of the consequences, or, in some cases, deliberately aim to sow discord and division." (Foreword)
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"Publication and dissemination of harmful content are constituted as criminal offenses according to Indonesian regulation. Consequently, all harmful content could be criminally prosecuted [...] Several terms used in the regulations are too broad (e.g., morality, public order, etc.) and may cause mul
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tiple interpretations, misinterpretations, and controversy [...] Indonesia is adopting a punitive approach of online content regulation [...] Trends and concerns: disparity in harmful content regulation between government ...; neglect and transparency ...; regulations on content disproportionately affect the marginalized community." (Key findings, page iv-vi)
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"Se han encontrado importantes y fundados aportes desde organizaciones de la Sociedad Civil sobre el tema, con consensos sobre los principales contenidos de las exigencias de transparencia y rendición de cuentas que deberían atender las grandes plataformas de Internet -en especial las dominantes y
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con fines lucrativos- para proteger derechos fundamentales, así como importantes y crecientes acuerdos sobre la necesidad y urgencia de exigir esa transparencia mediante una legislación específica. De la información encontrada también se desprende una importante expansión del debate en torno a la regulación de las plataformas en la región (en especial, de redes sociales) y la presentación de numerosas iniciativas de ley. Paradojalmente, la inclusión de obligaciones de transparencia es limitada. Una llamativa excepción es el proyecto N°2630/2020, que pretende instituir la Ley de Libertad, Responsabilidad y Transparencia en Internet en Brasil." (Resumen)
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"El presente documento aborda la problemática de la moderación de contenidos en las plataformas haciendo hincapié en su impacto fundamental en el periodismo y teniendo como eje los derechos a la libertad de prensa y la libertad de expresión." (Introducción, página 5)
"With the Digital Services Act (DSA) and the Digital Markets Act (DMA) package, the European Union will adopt what is probably the most significant international standard-setting project besides the General Data Protection Regulation (GDPR). It is expected that the DSA will have far-reaching impact
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beyond the EU. This legal opinion deals with concrete questions on the effectiveness of the DSA, as well as in the areas of conflict with freedom of communication and dissemination of disinformation. The opinion concerns the draft published by the European Commission in December 2020." (Executive summary, page 5)
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"In this chapter, international, regional and State-level legal and normative frameworks for responding to online violence against women journalists are examined, while exemplar judgements are catalogued, and gaps in law enforcement are highlighted. Here, insights gleaned from 184 in-depth interview
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s, and responses to the relevant survey questions in the main data corpus are supplemented by relevant examples from other countries, surfaced through extensive desk research. Additionally, the 15 country case studies underpinning the broader study are drawn on to contextualise the discussion." (Pages 4-5)
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"Beginning in August 2017, the Myanmar security forces undertook a brutal campaign of ethnic cleansing against Rohingya Muslims in Myanmar’s Northern Rakhine State. A UN investigation found that the role of Facebook in the violence was “significant”. This report is based on an in-depth investi
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gation into Meta (formerly Facebook)’s role in the serious human rights violations perpetrated against the Rohingya. It reveals that in the months and years leading up to the 2017 atrocities, the Facebook platform became an echo chamber of virulent anti-Rohingya content in Myanmar. Meta’s algorithms proactively amplified and promoted content which incited violence, hatred, and discrimination against the Rohingya – pouring fuel on the fire of long-standing discrimination and substantially increasing the risk of an outbreak of mass violence. Despite its partial acknowledgement that it played a role in the 2017 violence against the Rohingya, Meta has to date failed to provide an effective remedy to affected Rohingya communities. However, Amnesty International’s systematic legal analysis of Meta’s role in the atrocities perpetrated against the Rohingya leaves little room for doubt: Meta substantially contributed to adverse human rights impacts suffered by the Rohingya and has a responsibility to provide survivors with an effective remedy." (Back cover)
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"Le présent livre blanc passe au peigne fin le parcours trépidant de la HAAC pendant cette campagne inédite au Bénin et dans le monde. Il retrace et analyse les activités menées par la HAAC dans le cadre des communales de 2020, en pointant singulièrement la période de campagne électorale qu
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i fut exclusivement médiatique. C’est un ouvrage de référence qui vise à faire la promotion des expériences de la HAAC en matière de gestion de campagne médiatique des élections, et notamment de cet aspect nouveau de campagne électorale exclusivement médiatique. Cet ouvrage pourrait inspirer plus tard la HAAC ellemême et les instances de régulation des médias qui seraient amenées à faire face à des expériences similaires." (Preface, page 7)
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"Täglich gibt es Berichte darüber, wie private Betreiber sozialer Medien sich problematischen Vorgaben autoritärer Herrscher beugen. Ob in Thailand, Kasachstan oder Russland, immer wieder werden als Teil von Content Moderation (CM) gezielt Inhalte entfernt oder Konten gelöscht, weil Regierungen
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sich durch Äußerungen in den sozialen Medien kritisiert fühlen. Diesen Einzelfällen liegt ein systemisches Problem von globaler Reichweite zugrunde. Die großen Betreiber sozialer Medien aus den USA bieten ihre Dienste in einer Vielzahl autoritärer Staaten an und erreichen hier Hunderte Millionen Nutzerinnen und Nutzer. Dabei laufen sie Gefahr, zu Komplizen bei der Verletzung von Menschenrechten werden. Um das Verhalten der Unternehmen hinsichtlich dieses Problems überprüfen zu können, sollte sich die deutsche Politik international dafür einsetzen, dass öffentlich einsehbare Human Rights Impact Assessments (HRIAs) verpflichtend vorgegeben werden." (Zusammenfassung)
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"This research report explores the strengths and weaknesses of four different frameworks tech companies, governments, and civil society can use to assess harms and benefits of new technologies. The four frameworks include human rights, conflict sensitivity, ethics, and human security. The research m
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ethodology involved interviews among diverse stakeholders in technology and civil society sectors. This research contributes policy recommendations for developing practical, operationalizable guidance that could have an immediate impact on tech companies’ work in countries or regions at risk of human rights abuses and violent conflict." (Abstract)
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"The study specifically focuses on five types of harmful content: a) hate speech and hate narratives; b) denials of war crimes and glorification of war criminals; c) ethno-nationally and/or politically biased media reporting; d) disinformation; and e) attacks, threats and smear campaigns against ind
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ividuals. After giving overviews of the five types of harmful content, their targets and consequences, the following chapters are dedicated to the legislative, regulatory and self-regulatory frameworks for the five types of harmful content, how effectively they are used online, what the major obstacles are in their implementation and to what extent they are aligned with international standards. The study also addresses the practices of the courts, the Communications Regulatory Agency of Bosnia and Herzegovina, the Press Council of Bosnia and Herzegovina and other relevant actors in countering harmful content. The final parts of the study are dedicated to the community guidelines of social networks and examples of frameworks in other countries. The scope of harmful content online in Bosnia and Herzegovina is worrying and calls for a comprehensive response. The study emphasizes the need to safeguard freedom of expression and to find responses and practices that are aligned with international human rights law and that do not chill or censor online speech or discourage the flow of diverse sources of information and opinions." (Executive summary)
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"This publication is the first report from UNESCO and the United Nations to specifically address Holocaust denial and distortion. It details the ways in which social media is fertile ground for hate and prejudice - and proposes actions we can take in response. Based on the data of billions of Facebo
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ok, Twitter, Instagram, and Telegram users, the report outlines what information English, French, Spanish, and German speakers encounter about the Holocaust. Almost half of all Holocaust-related content on Telegram, for example, is false, misleading, or distorted. Holocaust denial and distortion are often present alongside other types of online hate speech and misinformation such as homophobia, misogyny, xenophobia, conspiracy theory and COVID-19 denial. This co-presence indicates that these issues should not necessarily be addressed in isolation." (Foreword)
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"This report examines the destabilizing effects of social media in two key places in the Balkans: Serbia and Republika Srpska, the majority Serb entity of Bosnia and Herzegovina (BiH). The leaders of both – President Aleksandar Vucic in Serbia and President Milorad Dodik in Republika Srpska – ar
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e key allies of Vladimir Putin in Europe. Social media has been weaponized by their ruling parties to consolidate political power. This is exacerbated by the control exercised over traditional forms of media such as television, radio and print. Rather than offering a space where political debate and the freedom of the press can thrive, social media platforms have in large part become a tool for advancing pro-government narratives and attacking critical voices. Understanding the role of social media in the declining information environment is of particular importance at this time, as both Serbia and BiH will hold elections in 2022." (Page 5)
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"The report documents the quality and usability of Facebook and YouTube content moderation policies in four languages. It found that the translations of Facebook and YouTube's content moderation policies in these languages are far below a standard that would be considered acceptable by the average u
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ser. Each of the translations showed numerous and systematic errors that impacted readers' ability to understand the policy without referencing the original version in English. The report also discusses how translation impacts the entire value chain of content moderation and platform governance - from end-users' ability to report content to moderators' ability to detect and remove harmful content and to regulators' knowledge about what content is on the platform. The report includes recommendations for improving translation policies and processes, as well as for advancing best practices in translation across the industry." (Publisher description)
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"While social media companies dress their content moderation policies in the language of human rights, their actions are largely driven by business priorities, the threat of government regulation, and outside pressure from the public and the mainstream media. This report demonstrates the impact of c
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ontent moderation by analyzing the policies and practices of three platforms: Facebook, YouTube, and Twitter. Our evaluation compares platform policies regarding terrorist content (which often constrict Muslims' speech) to those on hate speech and harassment (which can affect the speech of powerful constituencies), along with publicly available information about enforcement of those policies." (Introduction, page 3)
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