"The book answers two interrelated questions: how media and communication reality changed during the first wave of the COVID-19 pandemic, and how media and communication were effectively studied during this time. The book presents changes in media and communication in three areas: media production,
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media content and media usage contexts. It then describes the theoretical and practical, methodological, technical, organizational, and ethical challenges in conducting research in circumstances of sudden change in research conditions, emergency situations and developing crises. Drawing on various theoretical studies and empirical research, the volume illustrates the principles and results of applying diverse research methods to the changing role of media in a pandemic and offers good practices and guidance to address the problems in implementing research projects in a time of sudden difficulties and challenges." (Publisher description)
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"While social media companies dress their content moderation policies in the language of human rights, their actions are largely driven by business priorities, the threat of government regulation, and outside pressure from the public and the mainstream media. This report demonstrates the impact of c
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ontent moderation by analyzing the policies and practices of three platforms: Facebook, YouTube, and Twitter. Our evaluation compares platform policies regarding terrorist content (which often constrict Muslims' speech) to those on hate speech and harassment (which can affect the speech of powerful constituencies), along with publicly available information about enforcement of those policies." (Introduction, page 3)
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"La aparición de las redes sociodigitales a mediados de la primera década de 2000 fue recibida con entusiasmo y recelo por diversos sectores sociales. Los ciudadanos vieron en espacios como Facebook, Twitter y, más recientemente, Instagram, una consolidación de la autocomunicación de masas plan
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teada por Manuel Castells en 1997 que acercaba el poder de la información y la comunicación a las personas del común, mientras los políticos dudaban entre si era un riesgo o una oportunidad en la disputa del poder en la opinión pública. Lo ocurrido en los casi veinte años de vida de las redes sociodigitales ha mostrado su poder de movilización social (Occupy Wall Street, Primavera Árabe, #MeToo) y su impacto político, pero también ha expuesto varios riesgos derivados del uso social y de los algoritmos que controlan la red, entre ellos las cámaras de eco, la espiral de silencio, el contenido engañoso (misinformation), el contenido falso (desinformación), el exceso de información (infodemia) y la presencia de bots que replican información para convertirla en tendencia u ocultar contenidos." (Publisher description)
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"This study was launched with the aim to deepen our understanding of how women related topics are debated in social media in Iraq. It is based on a social media monitoring exercise conducted between April 2019 and November 2020 across two topics of interest: the kidnapping of women rights’ activis
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t Mary Mohammed and the current push for comprehensives domestic violence legislation." (Introduction, page 4)
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"The euphoria that has accompanied the birth and expansion of the internet as a "liberation technology" is increasingly eclipsed by an explosion of vitriolic language on a global scale. Digital Hate: The Global Conjuncture of Extreme Speech provides the first distinctly global and interdisciplinary
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perspective on hateful language online. Moving beyond Euro-American allegations of 'fake news,' contributors draw attention to local idioms and practices and explore the profound implications for how community is imagined, enacted, and brutally enforced around the world. With a cross-cultural framework nuanced by ethnography and field-based research, the volume investigates a wide range of cases-from anti-immigrant memes targeted at Bolivians in Chile to trolls serving the ruling AK Party in Turkey - to ask how the potential of extreme speech to talk back to authorities has come under attack by diverse forms of digital hate cultures." (Publisher description)
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"This article presents new empirical insights into what people do with conspiracy theories during crises. By suppressing the impulse to distinguish between truth and falsehood, which has characterized most scholarship on the COVID-19 “infodemic,” and engaging with claims surrounding two popular
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COVID-19 conspiracies—on 5G and on Bill Gates—in South Africa and Nigeria, we illustrate how conspiracies morph as they interact with different socio-political contexts. Drawing on a mixed-method analysis of more than 6 million tweets, we examine how, in each country, conspiracies have uniquely intersected with longer-term discourses and political projects. In Nigeria, the two conspiracies were both seized as opportunities to extend criticism to the ruling party. In South Africa, they produced distinctive responses: while the 5G conspiracy had limited buy-in, the Gates conspiracy resonated with deep-rooted resentment toward the West, corporate interests, and what is seen as a paternalistic attitude of some external actors toward Africa. These findings stress the importance of taking conspiracy theories seriously, rather than dismissing them simply as negative externalities of digital ecosystems. Situating conspiracies in specific dynamics of trust and mistrust can make an important difference when designing responses that are not limited to broadcasting truthful information, but can also enable interventions that account for deeply rooted sentiments of suspicion toward specific issues and actors, which can vary significantly across communities." (Abstract)
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"Digital feedback has large potential for consumer protection. The customer experiences shared in the different social media channels have proven to be a rich source of information with the potential of answering a large number of questions. Who will make use of this data and methods going forward,
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and how will it benefit people? Regulators, who can apply new approaches to have automated tools for market monitoring, providing real-time statistics and early warning signs on action that should be taken, so that issues can be addressed earlier, with the potential for more cost-effective interventions; financial Inclusion donor organizations, which have a mandate to ensure that the growth of financial services goes in line with consumer protection and is socially responsible; Innovation for Poverty Action, by adding a new data approach to inform new experimental interventions; consumers themselves, as digital communities begin to form around creating transparent information about providers." (Executive summary)
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"COVID-19, caused by SARS-CoV-2, has led to a global pandemic. The World Health Organization has also declared an infodemic (ie, a plethora of information regarding COVID-19 containing both false and accurate information circulated on the internet). Hence, it has become critical to test the veracity
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of information shared online and analyze the evolution of discussed topics among citizens related to the pandemic. This research analyzes the public discourse on COVID-19. It characterizes risk communication patterns in four Asian countries with outbreaks at varying degrees of severity: South Korea, Iran, Vietnam, and India. We collected tweets on COVID-19 from four Asian countries in the early phase of the disease outbreak from January to March 2020. The data set was collected by relevant keywords in each language, as suggested by locals. We present a method to automatically extract a time-topic cohesive relationship in an unsupervised fashion based on natural language processing. The extracted topics were evaluated qualitatively based on their semantic meanings. This research found that each government's official phases of the epidemic were not well aligned with the degree of public attention represented by the daily tweet counts. Inspired by the issue-attention cycle theory, the presented natural language processing model can identify meaningful transition phases in the discussed topics among citizens. The analysis revealed an inverse relationship between the tweet count and topic diversity. This paper compares similarities and differences of pandemic-related social media discourse in Asian countries. We observed multiple prominent peaks in the daily tweet counts across all countries, indicating multiple issue-attention cycles. Our analysis identified which topics the public concentrated on; some of these topics were related to misinformation and hate speech. These findings and the ability to quickly identify key topics can empower global efforts to fight against an infodemic during a pandemic." (Abstract)
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"This document reports an increase in so-called “hate speech” posts on Facebook, Twitter, and YouTube after the onset of the COVID-19 pandemic. Although dissimilar, such an increase can be observed in the transparency reports of the different platforms and the surge in content moderation since M
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arch 2020. During the same period—as a result of the lockdown measures adopted in most countries around the world—platforms increased the use of AI tools for content moderation. Therefore, we can’t fully say whether the interannual growth is linked to increased posts or changes in monitoring systems." (Executive summary)
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"Twitter is a key site for understanding the highly polarized and politicized debate around climate change. We examined large datasets comprising about 15 million tweets from different parts of the world referencing climate change and global warming. Our examination of the twenty most active users e
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mploying the term ‘global warming’ are likely to be automated accounts or bots than the most active users employing the term ‘climate change’. We used a mixed method approach including topic modelling, which is a digital method that automatedly identifies the top topics using an algorithm to understand how Twitter users engage with discussions on ‘climate change’ and ‘global warming’. The percentage of the top 400 users who use the term ‘climate change’ and believe it is human-made or anthropogenic (82.5%) is much higher than users who use the term ‘global warming’ and believe in human causation (25.5%). Similarly, the percentage of active users who use the term ‘global warming’ were much more likely to believe it is a results of natural cycles (18%) than active users who use the term ‘climate change’ (5%). We also identified and qualitatively analysed the positions of the most active users. Our findings reveal clear politically polarized views, with many politicians cited and trolled in online discussions, and significant differences reflected in terminology." (Abstract)
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"This volume explores how, over the past decade, social media platforms have deeply penetrated the fabric of everyday life. The author considers South Africans’ use of wearable tech and use of online health and sports tracking systems via mobile phones within the broader context of the digital dat
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a economy. The author also focuses on the dating app Tinder, to show how people negotiate and redefine intimacy through the practice of online dating via strategic performances in pursuit of love, sex and intimacy. The book concludes with the use of Facebook and Twitter for social activism (e.g. Fees Must Fall), as well as networked community building as in the case of the #imstaying movement." (Publisher description)
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"This article explores the uses of sources in coverage of the COVID-19 pandemic in social media posts of mainstream news organizations in Brazil, Chile, Germany, Mexico, Spain, the U.K., and the U.S. Based on computational content analysis, our study analyzes the sources and actors present in more t
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han 940,000 posts on COVID-19 published in the 227 Facebook, Instagram, and Twitter accounts of 78 sampled news outlets between January 1 and December 31 of 2020, comparing their relative importance across countries, across media platforms, and across time as the pandemic evolved in each country. The analysis shows the dominance of political sources across countries and platforms, particularly in Latin America, demonstrating a strong role of the state in constructing pandemic news and suggesting that mainstream news organizations' social media posts maintain a strong elite orientation. Health sources were also prominent — consistent with the defining role of biomedical authority in health coverage—, while significant diversity of sources, including citizen sources, emerged as the pandemic went on. Our results also revealed that the use of specific sources significantly varied over time. These variations tend to go hand in hand with specific global milestones of the pandemic." (Abstract)
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"This paper asks: How do fact-checkers combat/halt Covid-19 myths and misconceptions in the Democratic Republic of Congo and the Central African Republic? How do they engage in social media networks toward sense-giving and sharing corrective information? It discusses two cases of online media projec
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ts, ‘Congo Check’ and ‘Talato’, led by independent journalists that combine fact-checking skills when communicating the pandemic and attempt to engage civil society to better consume information. The data collection comprises of interviews with the journalists, as well as the Twitter handling of these projects. This study sheds light to how independent voluntary initiatives can foster the correction of Covid-19 myths and misconceptions in their localities." (Abstract)
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"This book explores the challenges that disinformation, fake news, and post-truth politics pose to democracy from a multidisciplinary perspective. The authors analyse and interpret how the use of technology and social media as well as the emergence of new political narratives has been progressively
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changing the information landscape, undermining some of the pillars of democracy. The volume sheds light on some topical questions connected to fake news, thereby contributing to a fuller understanding of its impact on democracy. In the Introduction, the editors offer some orientating definitions of post-truth politics, building a theoretical framework where various different aspects of fake news can be understood. The book is then divided into three parts: Part I helps to contextualise the phenomena investigated, offering definitions and discussing key concepts as well as aspects linked to the manipulation of information systems, especially considering its reverberation on democracy. Part II considers the phenomena of disinformation, fake news, and post-truth politics in the context of Russia, which emerges as a laboratory where the phases of creation and diffusion of fake news can be broken down and analysed; consequently, Part II also reflects on the ways to counteract disinformation and fake news. Part III moves from case studies in Western and Central Europe to reflect on the methodological difficulty of investigating disinformation, as well as tackling the very delicate question of detection, combat, and prevention of fake news." (Publisher description)
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"This exploratory study examined the twitter feeds of ten senior Indian journalists during a specific event of national importance to understand what type of tweets led to greater follower engagement. Further, we examined how followers engaged with congruent and incongruent messages. Analysis of twe
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ets about a specific developing event – the arrest and release of a student activist – indicated that journalists largely tweeted opinions, and that this type of tweet attracted more follower engagement than purely factual tweets. Analysis of each editor’s most commented upon tweets indicated that followers showed a higher level of engagement with incongruent messages than with messages with which they agreed. Practical and theoretical implications are discussed." (Abstract)
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"This research performs a thematic analysis on tweets published during Brazil’s 2018 elections that mentioned communism. The idea was to identify the linkages to other underlying themes that emerged during what we saw as the Twitter ‘virality of communism’ and interpret them considering the ba
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ckdrop of anti-communist discourses in the country. The results show that political polarisation, distrust of democracy, criticism of the left and praise of militarism and religion are the most recurrent themes. We conclude by situating the virality of the term ‘communism’ as a process that follows a context of disinformation and hopelessness, but which also relates to the legitimate concerns of Brazilian voters." (Abstract)
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"Online spaces are being systematically weaponised to exclude women leaders and to undermine the role of women in public life. Attacks on women which use hateful language, rumour and gendered stereotypes combine personal attacks with political motivations, making online spaces dangerous places for w
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omen to speak out. And left unchecked, this phenomenon of gendered disinformation, spread by state and non-state actors, poses a serious threat to women’s equal political participation. In this research, we investigated state-aligned gendered disinformation in two countries, Poland and the Philippines, through an analysis of Twitter data. We analysed tweets in Polish and, from the Philippines, in English." (Executive summary)
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"Twitter is a major tool for communication during emergencies and disasters. This study aimed to investigate Twitter use during natural hazards and pandemics. The included studies reported the role of Twitter in disasters triggered by natural hazards. Electronic databases were used for a comprehensi
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ve literature search to identify the records that match the mentioned inclusion criteria published through May 2020. Forty-five articles met the selection criteria and were included in the review. These indicated ten functions of Twitter in disasters, including early warning, dissemination of information, advocacy, assessment, risk communication, public sentiment, geographical analysis, charity, collaboration with influencers and building trust. Preventing the spread of misinformation is one of the most important issues in times of disaster, especially pandemics. Sharing accurate, transparent and prompt information from emergency organizations and governments can help. Moreover, analyzing Twitter data can be a good way to understand the mental state of the community, estimate the number of injured people, estimate the points affected by disasters and model the prevalence of epidemics. Therefore, various groups such as politicians, government, nongovernmental organizations, aid workers and the health system can use this information to plan and implement interventions." (Abstract)
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