"The report has two main parts. In the first part, we explore the questions discussed in the previous paragraphs [on the internet of things] through a regional survey spanning the 22 Arab countries. In the second part we continue the tradition set in the previous editions of the Arab Social Media Re ... port series by exploring the growth and usage trends of influential social media platforms across the region, including Facebook, Twitter, Linkedin and, for the first time, Instagram. The findings highlight important changes—and some stagnation—in the ways social media is infiltrating demographic layers in Arab societies, be it gender, age and language." (Introduction, page 8) more

"The survey administered for this issue measures public attitudes and perceptions towards the adoption of social media by Arab governments for the purpose of public service delivery. Respondents were asked about their usage of government social media pages, their perceptions of benefits and risks in ... volve in using social media for service delivery, perceptions towards possible improvements in government’s use of social media, and government and civic social media practices. Overall, our findings show that perceptions about the use of social media were positive – 55% of respondents said they strongly support the use of social media by government for the design and delivery of public services. Respondents had high expectations of the benefits of using social media for citizen engagement for the purpose of improving service delivery. They agreed that social media made government entities and officials more accessible and collaboration more feasible." (Page 7) more