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Combatting online hate: Crowd moderation and the public goods problem
Communications: The European Journal of Communication Research, volume 49, issue 3 (2024), pp. 444-467
"Hate is widespread online, hits everyone, and carries negative consequences. Crowd moderation—user-assisted moderation through, e. g., reporting or counter-speech—is heralded as a potential remedy. We explore this potential by linking insights on online bystander interventions to the analogy of
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Local media: Surviving and thriving in a news desert Lessons learned from Local Media for Democracy
Deep Insights
Copenhagen: International Media Support (IMS); Local Media for Democracy (LM4D) (2024), 59 pp.
"The Local Media for Democracy (LM4D) programme was conceived and designed to achieve exactly that: to recognise and strengthen local media operating in news deserts and to provide local communities with the timely, accurate, and relevant information they need to make informed decisions about what m
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Wikipedia: Die rationale Seite der Digitalisierung? Entwurf einer Theorie
Bielefeld: transcript Verlag (2023), 414 pp.
"Die Wikipedia präsentiert das Wissen der Welt im digitalen Zeitalter. Damit stellt sie sich in eine Linie mit den Aufklärern des 18. Jahrhunderts - und quer zu den irrationalen Exzessen digitaler Filterblasen. Aber wie sehen die Produktionsbedingungen dieses Wissens in der Praxis aus und nach wel
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Making Open Development Inclusive: Lessons from IDRC Research
Cambridge, Mass.: MIT Press; International Development Research Centre (IDRC) (2020), xiv, 498 pp.
"Making Open Development Inclusive: Lessons from IDRC Research focuses on the connection between openness and inclusion in global development. It brings together the latest research that cuts across a wide variety of political, economic, and social arenas - from governance to education to entreprene
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Embracing Digitalisation: How to Use ICT to Strengthen Anti-Corruption
Key Guides
Bonn: Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) (2018), 37 pp.
"With regards to actual implementations of ICT tools for anti-corruption, six main categories emerge: r-government and the digital public services; crowdsourcing platforms; whistleblowing platforms; transparency platforms; news reporting and dissemination platforms; DLT & blockchain technology. The
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The Potential of Social Media Intelligence to Improve People's Lives: Social Media Data for Good
Governance Lab (Govlab) (2017), 119 pp.
"In this report, developed with support from Facebook, we focus on an approach to extract public value from social media data that we believe holds the greatest potential: data collaboratives. Data collaboratives are an emerging form of public-private partnership in which actors from different secto
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ICT in Agriculture: Connecting Smallholders to Knowledge, Networks, and Institutions
Key Guides
Washington, DC: World Bank, updated ed. (2017), xxiii, 436 pp.
"This resource is designed to support practitioners, decision makers, and development partners who work at the intersection of ICT and agriculture. In this revised e-Sourcebook you will find updated modules on ICT in the work of producer organizations; in research, extension and innovation; and in v
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Crowdseeding in Eastern Congo: Using Cell Phones to Collect Conflict Events Data in Real Time
Journal of Conflict Resolution, volume 60, issue 4 (2016), pp. 748-781
"Poor-quality data about conflict events can hinder humanitarian responses and bias academic research. There is increasing recognition of the role that new information technologies can play in producing more reliable data faster. We piloted a novel data-gathering system in the Democratic Republic of
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Social Media für Journalisten: Redaktionell arbeiten mit Facebook, Twitter & Co
Wiesbaden: Springer VS (2016), viii, 185 pp.
"Der Band führt in die praktischen Grundlagen von Social Media ein und zeigt, wie sich durch Facebook, Twitter, Instagram, Youtube & Co. der Journalismus verändert hat. Er legt dar, wie die einzelnen Dienste sinnvoll im redaktionellen Alltag eingesetzt werden und wo Potential für weitergehende re
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"Crowdsourcing efforts don’t fit neatly into discrete classification, but for the purpose of this report, we’ve organized our typologies into six different calls to action: Voting—prioritizing which stories reporters should tackle; Witnessing—sharing what you saw during a news event; Sharing
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Uchaguzi: A Qualitative and Quantitative Analysis of ICTs, Statebuilding, and Peacebuilding in Kenya
Philadelphia: Annenberg School for Communication, Center for Global Communication Studies (CGCS) (2015), 43 pp.
"This study has found that Uchaguzi represents a blended model incorporating both crowd-seeding (placing monitors on the ground to collect data) and crowd-sourcing (collecting information from the public). The success of crowd-seeding is a function of Uchaguzi’s partnerships with local and interna
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Smart Phones and Social Bonds: Communication Technology and Inter-Ethnic Cooperation in Kenya
Journal of Peacebuilding & Development, volume 9, issue 3 (2014), pp. 50-64
"The expansion of access to mobile phones in the developing world has provided new opportunities for development and peacebuilding institutions to reach communities, and for communities to develop local development and peacebuilding solutions. Kenya has seen a particularly high concentration of prog
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Verification Handbook: A Definitive Guide to Verifying Digital Content for Emergency Coverage
Key Guides
Maastricht: European Journalism Centre (2014), 121 pp.
"In a crisis situation, social networks are overloaded with situational updates, calls for relief, reports of new developments, and rescue information. Reporting the right information is often critical in shaping responses from the public and relief workers; it can literally be a matter of life or d
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PakVotes: A Social Media Experiment in Elections Monitoring
Washington, DC: United States Institute of Peace (USIP) (2014), 5 pp.
"PakVotes, a pilot project supported by the U.S. Institute of Peace (USIP), used social media platforms and a network of reporters located in areas outside of major cities in Pakistan to track violence during the 2013 elections. The project offers lessons that could guide future efforts to use socia
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Asia’s Media Innovators Volume 3: Crowdsourcing in Asian Journalism
Singapore: Konrad-Adenauer-Stiftung (KAS) (2013), 85 pp.
The Video Revolution
Washington, DC: Center for International Media Assistance (CIMA) (2012), 43 pp.
"Citizen journalists across the globe are using blogs, Twitter, Facebook, YouTube, and other new tools to spread articles, blog posts, videos, and photos of news happening in their countries. The new video journalists use these broader tools as well, taking full advantage of social media to share th
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The Role of Crowdsourcing for Better Governance in International Development
Praxis: The Fletcher Journal of Human Security, volume 27 (2012), pp. 47-70
"This paper, originally produced in longer format for the World Bank Group, is meant to be a primer on crowdsourcing as an informational resource for development, crisis response, and post-conflict recovery. Inherent in the theoretical approach is that broader, unencumbered participation in governan
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Follow me! Erfolgreiches Social Media Marketing mit Facebook, Twitter und Co.
Bonn: Galileo Press, 2., aktualisierte Aufl. (2012), 538 pp.
"Twitter, Facebook, XING und Co. spielen für das Online-Marketing eine immer wichtigere Rolle. Die beiden Social-Media-Experten Anne Grabs und Karim-Patrick Bannour zeigen Ihnen, dass es für Unternehmen jeder Branche und jeder Größe interessant ist, in Social Media aktiv zu werden. Folgen Sie de
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Mobile Technologies for Conflict Management: Online Dispute Resolution, Governance, Participation
Dordrecht et al.: Springer (2011), xii, 220 pp.
"Mobile phones are the most ubiquitous communications technology in the world. Besides transforming the way in which we communicate, they can also be used as a powerful tool for conflict prevention and management. This book presents innovative uses of mobile technologies in the areas of early warnin
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