"The research showed that internet intermediaries are heavily influenced by the legal and policy environments of states, but they do have leeway over many areas of policy and practice affecting online expression and privacy. The findings also highlighted the challenge where many state policies, laws, and regulations are – to varying degrees - poorly aligned with the duty to promote and protect intermediaries’ respect for freedom of expression. It is a resource which enables the assessment of Internet intermediaries’ decisions on freedom of expression, by ensuring that any limitations are consistent with international standards. The research also recommends specific ways that intermediaries and states can improve respect for internet users’ right to freedom of expression. This is through promoting: adequate legal frameworks and policies consistent with international norms; multi-stakeholder policy development; transparency of governance; accountability in self-regulation; mechanisms for remedy; and public information and education." (UNESCO website)