Culture and Crisis Communication: Transboundary Cases from Nonwestern Perspectives
New York: Wiley (2017), xxix, 376 pp.
Contains index
Series: IEEE PCS Professional Engineering Communication Series
ISBN 978-1-119-00975-7
"Culture and Crisis Communication presents an examination of how politics, culture, religion, and other social issues affect crisis communication and management in nonwestern countries. From intense human tragedy to the follies of the rich, the chapters examine how companies, organizations, news outlets, health organizations, technical experts, politicians, and local communities communicate in crisis situations. Taking a wider view than a single country’s perspective, the text contains a cross-cultural and cross-country approach. In addition, the case studies offer valuable lessons that organizations that wish to operate or are operating in those cultures can adopt in preparing and managing crises. The book highlights recent crisis events such as Syria’s civil war, missing Malaysia Flight MH370, andJapan’s Fukushima Daiichi nuclear power plant disaster. Each of the case studies examines how culture impacts communication and responses to crises." (Publisher description)
I. INTRODUCTION
Setting the Scene: Communication, Culture and Crisis in a Transboundary Context / Kwamena Kwansah-Aidoo and Amiso M. George
II. AFRICA
Egypt: Dealing with Political and Cultural Crisis in a Troubled Middle East Region / IIbrahim Saleh and Heba Metwali
Embarrassing the Nation to Pay Brazil: The Ghana Black Stars Player Revolt at the 2014 FIFA World Cup / Kwamena Kwansah-Aidoo
Containing Ebola in Nigeria: Lessons in Effective Risk and Crisis Communication / Amiso M. George
Killing in the Name of "Stolen" Jobs: The April 2015 Xenophobic Attacks in South Africa / Kwamena Kwansah-Aidoo and Ibrahim Saleh
III. ASIA/EURO-ASIA
One Crisis, Two Responses: A Transboundary Analysis of the Melamine-Tainted Milk Powder Crisis in China and Taiwan / Yi-Hui Christine Huang and Joanne Chen Lyu
They Came by Boat: The 2008 Terrorist Attack on Mumbai / Soumitro Sen and Uttaran Dutta
Power Distance, Uncertainty Avoidance, and Rukun: Managing the Transboundary Haze Crisis in Indonesia / Reidinar Juliane Wardoyo and Augustine Pang
Culture as Crisis Communication: Tokyo Electric Power Company and the Fukushima Daiichi Nuclear Power Plant Disaster / Cornelius B. Pratt and Ronald Lee Carr
Understanding the Zhanaozen Crisis Through the Intercultural Lenses of Eurasianism in Kazakhstan / Elena Kolesova and Dila Beisembayeva
Malaysia: "Almost Without a Trace": Missing Flight MH370, Culture and Transboundary Crisis Communication in the Era of Social Media / Kwamena Kwansah-Aidoo and Amiso M. George
Cultural Impediment or Reflection of Global Phenomenon: State of Social Media Crisis Preparedness in Singapore / Augustine Pang and Christabel Reena David
South Korea: Going Nuts Over Nuts: The Korean Air Ramp Return Crisis / Jangyul Robert Kim and Kyung-Hyan Yoo
IV. MIDDLE EAST
Syria: A Battle for Hearts and Minds: Dealing with Syria's Intractable Humanitarian Catastrophe / Kwamena Kwansah-Aidoo and Ibrahim Saleh
"Nothing Will Ever Be the Same": The Borusan Case and the Socio-Cultural Dynamics of Crisis in Turkey / Ebru Uzuno¢glu and Selin T¨urkel
V. LATIN AMERICA
Gone with the Mud: Learning from the Niteroi Disaster in Brazil / Regina Coeli da Silveira e Silva and Amiso M. George
When Conflict Shifts: An Analysis of Chiquita Brands' Transnational Crises in Colombia and Guatemala / Juan-Carlos Molleda and Gabriel C. Stephen
VI. CONCLUSION
Looking Ahead: Planning for Crisis Communication Across Cultural and Transboundary Contexts / Amiso M. George and Kwamena Kwansah-Aidoo
Annexes (Sample Crisis Plan et al.)
Setting the Scene: Communication, Culture and Crisis in a Transboundary Context / Kwamena Kwansah-Aidoo and Amiso M. George
II. AFRICA
Egypt: Dealing with Political and Cultural Crisis in a Troubled Middle East Region / IIbrahim Saleh and Heba Metwali
Embarrassing the Nation to Pay Brazil: The Ghana Black Stars Player Revolt at the 2014 FIFA World Cup / Kwamena Kwansah-Aidoo
Containing Ebola in Nigeria: Lessons in Effective Risk and Crisis Communication / Amiso M. George
Killing in the Name of "Stolen" Jobs: The April 2015 Xenophobic Attacks in South Africa / Kwamena Kwansah-Aidoo and Ibrahim Saleh
III. ASIA/EURO-ASIA
One Crisis, Two Responses: A Transboundary Analysis of the Melamine-Tainted Milk Powder Crisis in China and Taiwan / Yi-Hui Christine Huang and Joanne Chen Lyu
They Came by Boat: The 2008 Terrorist Attack on Mumbai / Soumitro Sen and Uttaran Dutta
Power Distance, Uncertainty Avoidance, and Rukun: Managing the Transboundary Haze Crisis in Indonesia / Reidinar Juliane Wardoyo and Augustine Pang
Culture as Crisis Communication: Tokyo Electric Power Company and the Fukushima Daiichi Nuclear Power Plant Disaster / Cornelius B. Pratt and Ronald Lee Carr
Understanding the Zhanaozen Crisis Through the Intercultural Lenses of Eurasianism in Kazakhstan / Elena Kolesova and Dila Beisembayeva
Malaysia: "Almost Without a Trace": Missing Flight MH370, Culture and Transboundary Crisis Communication in the Era of Social Media / Kwamena Kwansah-Aidoo and Amiso M. George
Cultural Impediment or Reflection of Global Phenomenon: State of Social Media Crisis Preparedness in Singapore / Augustine Pang and Christabel Reena David
South Korea: Going Nuts Over Nuts: The Korean Air Ramp Return Crisis / Jangyul Robert Kim and Kyung-Hyan Yoo
IV. MIDDLE EAST
Syria: A Battle for Hearts and Minds: Dealing with Syria's Intractable Humanitarian Catastrophe / Kwamena Kwansah-Aidoo and Ibrahim Saleh
"Nothing Will Ever Be the Same": The Borusan Case and the Socio-Cultural Dynamics of Crisis in Turkey / Ebru Uzuno¢glu and Selin T¨urkel
V. LATIN AMERICA
Gone with the Mud: Learning from the Niteroi Disaster in Brazil / Regina Coeli da Silveira e Silva and Amiso M. George
When Conflict Shifts: An Analysis of Chiquita Brands' Transnational Crises in Colombia and Guatemala / Juan-Carlos Molleda and Gabriel C. Stephen
VI. CONCLUSION
Looking Ahead: Planning for Crisis Communication Across Cultural and Transboundary Contexts / Amiso M. George and Kwamena Kwansah-Aidoo
Annexes (Sample Crisis Plan et al.)
