"As information among internally displaced people (IDPs) spreads mostly through word-of-mouth and social media, rumors and misinformation are rife. Citizens in eastern Ukraine have low trust in traditional media, and Ukrainian TV is largely not perceived as a credible source of information. IDPs do not seem to be fully aware of eligibility criteria and/or what aid they are able to access if eligible to do so. This increases expectations of displaced communities and feeds further frustration. The situation directly affects the capacity of local and international relief groups to effectively plan and deliver aid. Timely, accurate and neutral information about entitlements, rights, legal assistance, eligibility criteria and available aid are vital in enabling affected populations to make informed decisions and regain a degree of self-agency. As the conflict escalates and the economy worsens, host communities that have shown unprecedented solidarity and generosity are beginning to feel the pressure in their own communities. This is creating social tensions, stigmatization and discrimination against IDPs, who are struggling to integrate." (Page 6)