"Beratende und andere Fachkräfte erleben während der Coronapandemie eine nie dagewesene Herausforderung, da ihre eigene Lebenssituation und zugleich die Lebenswelt ihrer Klient*innen sich grundlegend geändert hat. In besonderen Krisenzeiten wie bei einem Lockdown, Kontaktbeschränkungen oder Isol
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ation/Quarantäne kommen dabei neue und ungewohnte Stressoren hinzu, die auf Nähe-Distanz-Regulierung sowie Intimität einen großen Einfluss haben. Hier besteht eine doppelte Herausforderung, nämlich zum einen den eigenen Alltag jenseits früherer Routinen zu meistern, weil auch Beratende regelmäßig ähnlich verunsichernde Situationen erleben. Zum anderen versuchen sie zeitgleich in einer auch beruflich neuen Situation den Fragen und Problemen oft sehr verunsicherter Klient*innen gerecht zu werden. Da Beratung in der Pandemie immer häufiger mittels Telefon oder per Video geschieht, werden hier die wichtigsten Aspekte zu diesen Kommunikationsformen in den Blick gebracht und weiterführende Internetressourcen zur Thematik erschlossen. Auch wenn suizidale Krisen in der Beratungskommunikation eher die Ausnahme sind, wird das Thema hier ausführlich behandelt. Schließlich sind solche existenziellen Krisen in der telefon- oder videobasierten Krisenintervention besonders herausfordernd und können in Krisenzeiten vermehrt vorkommen." (Seite 1)
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"This brief sets out practical considerations relating to flows of information, misinformation and disinformation though online media, particularly social media networks, in the context of the COVID-19 pandemic. It details various types of online media, key players and influencers on social media, a
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nd strategies for ensuring good information and disrupting mis- and disinformation. It is important to analyse different types of information across different channels, how it is spread and to whom, in order to determine how social media can be harnessed in both positive and negative ways. The WHO recommends proactive communication during a public health emergency that, “encourages the public to adopt protective behaviours, facilitates heightened disease surveillance, reduces confusion and allows for better allocation of resources – all of which are necessary for an effective response”. With its global influence, social media requires particular consideration during times of public health emergencies and was highlighted as a key issue by the Social Science Working Group of WHO’s Global Research Roadmap for COVID-19. Timely, accurate communication through all media sources is a critical component of ensuring trust in response activities." (Page 1)
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"COVID-19 vaccine deployment faces an unprecedented degree of uncertainty and complexity, which is difficult to communicate, such as immune response, duration of immunity, repeated vaccination, transmission dynamics, microbiological and clinical characteristics and multiple vaccines. Priority groups
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for vaccine deployment need transparent public debate to build support for ethical principles. Current seasonal flu uptake is low in certain groups, suggesting vaccination challenges, which include: high risk groups under the age of 65 (40 - 50%), support staff in health care organisations (as low as 37%) and London and even variation amongst key workers such as Doctors (40 - 100%). Deployment and tracking should build on existing immunisation programmes such as primary care by GPs to identify comorbidities, track vaccinations and reminders for additional boosters. COVID-19 vaccine deployment faces an infodemic with misinformation often filling the knowledge void, characterised by: (1) distrust of science and selective use of expert authority, (2) distrust in pharmaceutical companies and government, (3) straightforward explanations, (4) use of emotion; and, (5) echo chambers. A narrow focus on misinformation disregards the fact that there are genuine knowledge voids, necessitating public dialogue about vaccine concerns and hesitancy rather than providing passive one-way communication strategies." (Summary of key points, page 1)
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"This SSHAP Case Study illustrates how the United Nations Children’s Fund (UNICEF) worked in 2006-07 to support the Indonesian government in response to avian influenza outbreaks. The agency provided social mobilisation and education programmes to schools and villages in affected communities and p
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rovided media relations support and training for Indonesian journalists. Learning from this case study can be used by public health officials and response workers to further their understanding on how to coordinate interactions with affected communities during similar events." (Page 1)
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"This brief draws on social science literature and informal interviews with experts to illustrate that vaccine hesitancy is more complex and context-specific, and often reflects diverse, everyday anxieties – not just, or even primarily, exposure to misinformation or anti-vaccine campaigners. Based
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on this, the brief proposes strategies to guide policy makers, public health officials, vaccine developers, health workers, researchers, advocates, communicators, media actors and others involved in vaccine development, communication and deployment to boost confidence in COVID-19 vaccines." (Page 1)
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"The public generally approved of the Pakistani news media coverage of the coronavirus pandemic. A majority of the respondents agreed that the Covid news coverage had provided them the information they needed, provided largely accurate information, worked for the benefit of the public, and helped th
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e country’s image. People found the mainstream media the most trustworthy source of Covid-19 news and information, with 57 percent expressing their trust in it. Family-and-friends networks were the second most trusted source for coronavirus information (56 percent). The lowest level of credibility was associated with social media with 30 percent finding it untrustworthy for Covid-related news and information. One in five respondents also said they never used social media to access coronavirus information. Fifty percent of the respondents said they had never used the government’s Covid web portal or smartphone app. But a majority of the respondents (52 percent) still considered official sources trustworthy for coronavirus information." (Executive summary)
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"Se revisan las explicaciones sobre incremento de contagios y muertes en el caso peruano pese a las medidas tempranas y duras para restringir la propagación del virus. Se profundiza en el análisis de las barreras para el cambio de comportamiento necesarios para detener la transmisión del COVID-19
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y el rol de las campañas de comunicación para promover la incorporación de comportamientos preventivos. El estudio analiza las tres campañas comunicativas desarrolladas por el gobierno para enfrentar la pandemia, concluyendo que no estuvieron articuladas a la estrategia sanitaria, fueron centralistas y difusionistas. Se asumió un enfoque conductista de la prevención, basado en medidas sancionadoras, en la estructuración de la conducta a través de los comercios e instituciones con mensajes de miedo." (Resumen)
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"Human behavior plays a central role in reducing the spread of coronavirus. Communication by government entities and other trusted sources about desirable or mandated behaviors during the pandemic is critical. As policymakers, funders, and program staff, it is our responsibility to ensure that commu
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nications are clear, concise, and accurate. We can go one step further with messaging that is behaviorally informed, contextually relevant, and communicated through novel delivery channels. Effective communication will ensure that everyone hears, understands, and follows guidance necessary for COVID-19 mitigation." (Page 1)
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"mNutrition is a global initiative supported by FCDO, managed by GSMA, and implemented by in-country MNOs and third party providers to use mobile technology, that sought to improve the health and nutritional status of children and adults in the developing world. The potential to utilise mobile techn
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ology to change attitudes, knowledge, behaviours, and practices around health and agriculture for improved nutritional status has been recognised for some time, but to date there have been no rigorous evaluations of m-services at scale. A consortium of researchers from Gamos, IDS, and IFPRI were contracted to conduct a rigorous mixed-methods evaluation to estimate the impact of mNutrition on children and adults, and to understand how the context and the components of the mNutrition intervention shape its impact. In Tanzania, the service, Wazazi Nipendeni, focused on the provision of nutrition and health information and services to vulnerable pregnant women and caregivers of children under the age of five on their mobile phones, with the goal of improving nutrition outcomes and behaviours for mothers and young children." (https://opendocs.ids.ac.uk)
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"Why understanding these 30 concepts is key during and post COVID19? As millions of people around the world are quarantined or in physical isolation, with border closings and restrictions in travel, Information Technologies (IT) have become the main means of interaction and communication. Suddenly,
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Digital Health and related concepts have begun to appear in every conversation related to the Health Systems’ response to the pandemic. And despite being longstanding concepts, the current situation has elevated them to the forefront of all discussions and decision-making about the pandemic response." (Page 1)
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"Misinformation is false or inaccurate information deliberately intended to deceive. In the context of the current pandemic, it can greatly affect all aspects of life, especifically people’s mental health, since searching for COVID-19 updates on the Internet has jumped 50% –70% across all genera
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tions. Misinformation in a pandemic can negatively affect human health. Many false or misleading stories are fabricated and shared without any background or quality checking. Much of this misinformation is based on conspiracy theories, some introducing elements of these into seemingly mainstream discourse. Inaccurate and false information has been circulating about all aspects of the disease." (Page 1)
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"This document offers tools to help journalists practice responsible coverage of the pandemic using evidence-based information. It also proposes ways to approach coverage and encourages journalists to provide advice and solutions that can help reduce health risks and save lives. The priorities of th
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e Pan American Health Organization (PAHO/WHO) during the COVID-19 pandemic are to save lives, protect health workers, flatten the epidemiological curve to slow the spread of disease, and prevent cases from overloading health systems so that lives will not be lost due to lack of access to needed care. PAHO supports the countries of the Region of the Americas in adopting the measures they deem necessary to tackle the pandemic. Having clear, timely, and accurate information from reliable sources is vital for people in various situations during this pandemic. The information that is given must acknowledge uncertainty and help people protect themselves and prepare for different possible scenarios during the pandemic. This is essential for containing the spread of COVID-19 and the fear associated with it and mitigating its impact." (Page 1)
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"Our report demonstrates that journalists are working in a severely pressured financial, physical and psychological environment during the pandemic. This will be the most enduringly difficult professional period many have experienced during their careers. There is the added complication of an inform
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ation ecosystem that is too tolerant of dis/misinformation and unreliable sources, including officials and politicians who politicize the crisis at the expense of truthfulness and accountability. Despite the challenges, a significant opportunity exists for journalism as a field to build on the renewed levels of mission, audience engagement and clearly demonstrated need for accountability reporting the pandemic has highlighted." (Conclusions)
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"Judges and courts, both at national and regional levels, will find these guidelines useful to ensure the application of international and regional human rights standards of freedom of expression and privacy when ruling on cases involving States’ responses to the COVID-19 outbreak that have an imp
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act to freedom of expression, press freedom, access to information, privacy and safety of journalists. When resorting to state of emergency powers to cope with the COVID-19 pandemic, States must comply with requirements, criteria and procedures established by international and regional legal instruments to safeguard citizens’ fundamental rights and prevent abuses and arbitrariness. While reporting on the pandemic, journalists may become targets of attacks and intimidations and face limitations due to imposed restrictions. Their work should be considered as the provision of an essential service, therefore protection must be provided and any violations to their safety should be thoroughly investigated and prosecuted. The development of health data collection tools to track infections and properly identify potential disseminators of the virus should consider the effects on the right to privacy, and therefore, observe international standards regarding data protection." (Highlights)
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"COVID-19 disinformation creates confusion about medical science with immediate impact on every person on the planet, and upon whole societies. It is more toxic and more deadly than disinformation about other subjects. That is why this policy brief coins the term disinfodemic. Using this frame, the
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brief helps to make sense of this new menace, and of the many types of responses that are unfolding internationally. To do this, it unpacks nine main themes and four dominant formats of COVID-19 disinformation, and presents a typology that groups the range of responses to the problem into 10 classes." (Introduction)
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"For the last 6 months, the Internews' Rooted in Trust project has collected more than 5,238 rumours from seven countries: Afghanistan, Lebanon, Philippines, Colombia, Central African Republic, Mali and Sudan. We work in 12 local languages and collect data across seven major social media platforms a
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nd a wide range of feedback collection channels, including door-to-door surveys, informal meetings, assessments, community meetings, listening groups, SMS, and radio, with 27 partners across the seven countries. This Global Rumour Bulletin brings together our reflections on two key themes that represent more than 20% of all rumours collected across the seven project sites: rumours that the pandemic either doesn’t exist at all, or that it is a conspiracy, and rumours about vaccines and vaccinations. On the final page you will find a set of recommendations on how we feel the response to rumours and misinformation on these two key themes can be improved." (Introduction)
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"This research demonstrates the complexity of the vaccine information ecosystem, where a cacophony of voices and narratives have coalesced to create an environment of extreme uncertainty. Two topics are driving a large proportion of the current global vaccine discourse, especially around a Covid-19
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vaccine: the “political and economic motives” of actors and institutions involved in vaccine development and the “safety, efficacy and necessity” concerns around vaccines. Narratives challenging the safety of vaccines have been perennial players in the online vaccine debate. Yet this research shows that narratives related to mistrust in the intentions of institutions and key figures surrounding vaccines are now driving as much of the online conversation and vaccine skepticism as safety concerns. This issue is compounded by the complexities and vulnerabilities of this information ecosystem. It is full of “data deficits” — situations where demand for information about a topic is high, but the supply of credible information is low — that are being exploited by bad actors. These data deficits complicate efforts to accurately make sense of the development of a Covid-19 vaccine and vaccines more generally. When people can’t easily access reliable information around vaccines and when mistrust in actors and institutions related to vaccines is high, misinformation narratives rush in to fill the vacuum." (Page 2)
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"In the context of the COVID 19 pandemic, effective communication on migration and integration has helped governments achieve crucial policy objectives: First, in order to limit the spread of the virus, governments need to provide all parts of the population, including migrants, with timely and accu
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rate information on the pandemic, public health measures taken, as well as access to medical services. Second, in order to ensure the continuation of migration and integration processes, governments need to effectively communicate on policy changes affecting migrants’ rights and obligations. Third, communication campaigns addressing the general public can be useful to counter prejudice against migrants in relation to the spread of the virus. This Policy Brief reviews current challenges and good practices of communication on migration and integration in response to the pandemic, drawing from examples of communication campaigns implemented in OECD Member countries in 2020." (Page 1)
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