"This article examines the changing ways in which intelligence about the BBC’s international audiences has been gathered and used since the advent of the Empire Service in 1932. It is written from the perspective of a former Head of Audience Research (1982-96) at the BBC World Service. In BBC dome
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stic broadcasting, the appointment of Robert Silvey in 1936 led to the daily collection throughout the UK of the most comprehensive national audience data anywhere in the world. For international broadcasting such systematic detail and regularity was out of the question. The listeners were widely scattered and thinly spread. Survey research of any kind was difficult, expensive or impossible. Moreover, many parts of the world to which the BBC World Service (BBCWS) broadcast were closed to any systematic local research, either because no local facilities to do research existed or because of legal or governmental prohibitions. At the start of BBC Empire Service spontaneous feedback from listeners’ letters was the main source of information. Research was also carried out using questionnaires sent by international mail to listeners who had written to the BBC. Face to face surveys in target areas were conducted from 1944, but coverage was patchy and limited by lack of resources. During the 1970s and 1980s it was conclusively shown that letter writers are unrepresentative of the whole audience. The need to have more representative data about audiences led to a massive increase in funding for quantitative research, especially under John Tusa, the Managing Director of the World Service from 1986 to 1992. Tusa increased the amount available to spend on research more than twenty-fold. As well as quantitative research using surveys of adult populations in all parts of the world (only a tiny number of countries today remain closed to all research) qualitative work is now also regularly commissioned. The global success of the BBC World Service is a result of the fact that it developed better intelligence about audiences than all other international broadcasters." (Abstract)
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"How could Western broadcasters during the Cold War learn about their audiences in the USSR when they were denied the possibility of conducting surveys within the country? In response to this quandary, second-best approaches were developed at Radio Liberty employing interviews with travellers outsid
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e the country and a sophisticated computer simulation program to draw estimates on audience size, composition and behaviour. In time, it became possible to validate the success of this approach through comparisons with internal survey work, both before and after the breakup of the Soviet Union. This paper overviews the methodology used and a sample of the findings." (Summary)
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"Rating the Audience is the first book to show why and how audience ratings research became a convention, an agreement, and the first to interrogate the ways that agreement is now under threat. Taking a historical approach, the book looks at the evolution of audience ratings and the survey industry.
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It goes on to analyse today's media environment, looking at the role of the internet and the increased difficulties it presents for measuring audiences. The book covers all the major players and controversies, such as Facebook's privacy rulings and Google's alliance with Nielsen." (Publisher description)
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"This report presents the findings of a systematic study of the value of the services that libraries in the UK provide to researchers, and of the contributions that libraries from a wide range of institutions make to institutional research performance. The aim was to identify the key characteristics
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of library provision to support research in successful UK universities and departments. The approach comprised two main elements: quantitative analysis of statistics – from SCONUL, HESA, and the RAE, along with bibliometric data - to investigate correlations between the characteristics and behaviours of libraries in 67 UK HE institutions, and the research performance of those institutions; and gathering and analysing a large tranche of qualitative information from nine institutions with a range of characteristics." (Executive summary)
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"Is it conceivable that there may be an autonomous evolution of digital publications in developing countries, entirely independent of the richest nations? What support policies could be implemented to promote the growth of this new industry and accompany traditional actors in the process of adapting
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to the changes involved? The digital experiences undertaken in the South suggest that new technologies represent a great opportunity for developing countries - particularly in terms of diffusion -, but on the condition that local entrepreneurs seek out original models adapted to the concrete needs of their communities." (Back cover)
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"One of the cultural and media areas in which the issue of participation – with all its ambiguity – has recently emerged to full significance is the area of literature and publishing. Following the music, film and television industries, the publishing industry is in fact facing a vast renewal du
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e to digitalization processes (assuming digitalization as a complex negotiation between social and technological forces). New textual formats and devices (such as e-books), new forms of distribution (e.g. online retailing), new marketing strategies (e.g. in the social media), new models of business (e.g. the print on demand) are becoming increasingly popular. At the same time digitalization has enabled the creation of a whole new participatory, grassroots publishing market, while grassroots storytelling and social media (e.g. Twitter, Facebook), used as a collaborative writing environment, bring out participatory forms of online writing that continue the tradition started almost fifteen years ago by the so-called “hypertextual fiction” and the avant-gardes before that. In this context, by addressing the theoretical debate and recent social discourses on the e-book, this article suggests a recognition of the diversity of the forms of participation that are ascribed to the new publishing scenario." (Abstract)
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"Good reporting of science in the media is vital in drawing the attention of both policymakers and the public to the important role that science and technology can play in achieving sustainable development, and press officers can contribute significantly to helping science journalists ensure that th
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is happens. This guide provides a comprehensive introduction to the techniques that press officers can use to create a close and supportive working relationship with the journalist community." (Foreword)
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"Multilingualism is an important aspect of African urban life, also of the lives of students in Dakar. While the students usually write monolingual texts, mainly in French, their text messages involve the use of African languages too, in particular of the majority language Wolof, as well as Arabic a
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nd English, often mixed in one and the same message. With the rapid rise in the use of mobile phones, texting is becoming increasingly central as a means of communication for the students, and the social network with whom they text is growing. This working paper investigates texting as literacy practices, putting the accent on language choices: what role do they play in constructing these new practices? What are the motivations and the functions of the students’ languages choices? The analysis is based on six months of fieldwork in Dakar, during which I collected 496 SMS and interviewed and observed the 15 students who had sent and received the messages. I will focus on the practices of three of the students: Baba Yaro, a Fula-speaker born outside Dakar who has come to the Senegalese capital to undertake his studies, Christine, a Joola-speaker born in Dakar, and the Wolof-speaker Ousmane, from the suburb. I argue that in order to manage relationships and express different aspects of their identity, the students both exploit and challenge dominant language attitudes in their texting." (Abstract)
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"[...] La mayoría de los asuntos que se a bordan en este libro han podido afectar a la gran mayoría de los probables lectores, sin embargo la mayoría de ellos no se detuvieron a analizarlos. Esta obra pretende obligarnos a parar un instante y pensar sobre diversas cuestiones relacionadas con los
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medios de comunicación pero que, casualmente, no suelen ser abordadas por esos mismos medios. Entre los asuntos que abordamos aquí encontraremos un análisis de la crisis económica que incluye el papel de los medios de comunicación, que no solo han sido meros notarios de los acontecimientos. También debemos descifrar de qué forma el periodismo condiciona la política y la transforma en función de sus intereses. Hace ocho años se presentaron los denominados Observatorios de medios con el objetivo de que la ciudadanía pudiese supervisar la calidad de la información que recibía. Es hora de hacer balance de esa situación. La llegada de Intemet no solo ha revolucionado la forma de operar del periodismo, sino también la de organizarnos y movilizarnos. Esta misma red ha permitido una eclosión del periodismo alternativo que debe convivir y crear sinergias con los movimientos sociales. De todo ello trata este libro. Existen antiguos debates que hay que retomar al hilo de la coyuntura actual. Nos referimos al referente a la objetividad y el compromiso del periodista; y al de medios públicos/medios privados. Se trata de dos cuestiones que, como decíamos al principio, han sido esculpidas en el imaginario actual por el modelo de pensamiento dominante que ha logrado estigmatizar el compromiso del profesional para ensalzar una objetividad que no existe. Al mismo tiempo, ha acuñado privado como independiente y público como partidista. Se trata de prejuicios que debemos revisar. Por último, una mirada a la región que en estos momentos levanta más esperanzas y lidera el mayor debate en torno a los medios de comunicación y el periodismo: América Latina ." (Introducción, página 7-8)
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"Esta investigación aporta a la comprensión del contexto histórico-social de la construcción del cine documental en Ecuador desde una visión que valora y entiende al cine documental como parte de la cultura visual ecuatoriana, el mundo de las imágenes, su vida social y las representaciones que
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éstas originan. La principal contribución radica en encaminar una comprensión crítica sobre la mirada que el Ecuador, como nación, construye sobre sí mismo, pues, mediante la interpretación de la representación de “lo indígena” se advierte a partir de qué visión están construyendo el mundo los hacedores de éstas imágenes, qué tipo de visión del mundo proponen esas imágenes y qué nociones sobre identidad están siendo discutidas o cuestionadas en este campo." (Editorial)
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"Low cost, modern information and communication technologies (ICTs), including mobile phones, multifunction MP3 recorders, and interactive voice response (IVR) can dramatically increase the capacity of rural radio to help farmers improve food security in Sub-Saharan Africa. Weekly SMS alerts sent to
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the phones of listeners 30 minutes prior to a broadcast can boost radio campaign listenership by up to 20%. Two-thirds of partner broadcasters identified the internet as the most important ICT tool in the production of farm radio programs. Farmers who participated in the design and implementation of radio programming with the help of ICTs were four times more likely than those in passive listening communities to adopt agricultural improvements promoted on the radio. 61% of extension agents surveyed said the reach and impact of their extension work was substantially improved because they could be heard on radio programs through call-out programs." (Executive summary, page 5)
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"This essay analyses the role of audience research as a change agent in media development interventions in Afghanistan. It analyses how audience research in transnational contexts involves a complex set of intercultural negotiations and translations that contribute to the enduring relevance and sust
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ainability of the highly popular Afghan radio soap opera New Home, New Life. This is a ‘development drama’ that has been broadcast across Afghanistan since 1993. It is based on BBC Radio 4’s The Archers and produced by BBC Afghan Education Projects (BBC AEP). Audience research has been vital to forging a dynamic relationship between the creative teams who make the drama, the donors who pay for it, and the audiences who consume it. The article addresses three broad themes. First, we outline how data gathered in formative audience research, prior to the creation of the drama, provides the creative team with the dramatic raw material for the radio serial. The extensive qualitative data gathered by Afghan researchers in local milieux is translated so as to enable culturally diverse teams of writers and producers to ground the serial narratives in the lived experiences of its audiences, and to introduce multiple local perspectives on development issues. Second, we show how evaluative audience research, data gathered in the postproduction phase, plays a key role in providing critical audience interpretations of New Home, New Life’s dramatic themes. In so doing, it creates feedback loops that allow audiences to become active participants in the ongoing creation of the drama. The research designs and devices, developed over the last two decades to document the changing life-worlds of Afghan citizens-cum-audiences, are part of an ongoing set of transcultural encounters that contribute to strengthening the social realist appeal of the drama and to calibrating how far any given storyline can be pushed in terms of cultural propriety. Third, we examine how during periods of military conflict, when routine audience research becomes dangerous or impossible and audience feedback loops are disrupted, the writers and producers have to rely on their own personal and political experiences, often with unpredictable ideological consequences. We draw attention to the limitations and challenges of making dramas for development in highly charged politicised and postcolonial contexts. While, development dramas may be a cheap and effective way of dealing with certain informational needs, such as landmine awareness, they cannot redress social and structural inequalities or, as Western donors wish, eradicate opium cultivation." (Abstract)
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Focuses on three key written products: the policy brief, the research brief and the story of change.