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Digital Access, Inequalities & Inclusion

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The Digital Disconnect: The Social Causes and Consequences of Digital Inequalities

Ellen Helsper

Los Angeles et al.: Sage (2021), viii, 231 pp.

"Ellen Helsper goes beyond questions of digital divides and who's connected or not. She asks why and how social and digital inequalities are linked, as she reveals the tangible outcomes of socio-digital inequalities to everyday lives in an expert exploration of contemporary theory, research and prac ... more

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What we know about the gender digital divide for girls: A literature review

Alexandra Tyers-Chowdhury, Gerda Binder

UNICEF (2021), 22 pp.

"What do we know about the gender digital divide for girls? To date, there is little research on gender differences in digital access for children under the age of 18. These disparities in usage limit women’s access to the full range of opportunities offered by digital. However, the limited data a ... more

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Digital Inclusion of the Orang Asli of Peninsular Malaysia: Remote Virtual Mechanism for Usability of Telecentres Amongst Indigenous Peoples

Poline Bala, Chon Eng Tan

Electronic Journal of Information Systems in Developing Countries (EJISDC), volume 87, issue 4, e12171 (2021), 14 pp.

"Turning to an ICT-based community development known as the Telecentre Programme amongst Orang Asli, an indigenous people groups in Peninsular Malaysia, this paper describes why a remote virtual management devise was invented to encounter challenges related to rugged terrain constraints, which would ... more

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Inequality in Access to Information and Communication Technologies (ICTs) in East and North-East Asia and South-East Asia

Bangkok: United Nations Economic and Social Commission for Asia and the Pacific (ESCAP) (2021), 27 pp.

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The State of Mobile Internet Connectivity 2021
Deep Insights

Anne Delaporte, Kalvin Bahia et al.

GSMA (2021), 66 pp.

"Six years ago, about a third of the world’s population were using mobile internet. Today, it is more than half. Despite this progress, the pandemic has highlighted how big gaps in connectivity persist, even in high-income markets. 3.8 billion people still do not have access to the internet – du ... more

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Gender Digital Divide: Desk Review Report

Alexandra Tyers

Washington, DC: USAID (2021), viii, 87 pp.

"This desk review is the first phase of creating gender digital divide tools for USAID Gender Advisors. It provides an overview of the current status of the gender digital divide (with a particular focus on mobile phones and mobile Internet, although these are not the only aspects of the gender digi ... more

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Connecting Empowerment: How Social Network Expansion in Women’s Collectives Helps Bridge the Gender Digital Divide

Eric Rice, Sara Chamberlain

London: BBC Media Action (2021), 9 pp.

"This report, based on research conducted with women's empowerment collectives (self help groups, co-operatives, rights-based groups, trade unions) in India in late 2019, explores the relationship between the expansion of women's social networks in collectives, their growing empowerment, and their a ... more

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From Digital Divide to Digital Justice in the Global South: Conceptualising Adverse Digital Incorporation

Richard Heeks

Manchester: Centre for Digital Development (2021), 13 pp.

"The connection between digital and inequality has traditionally been understood in terms of the digital divide or of forms of digital inequality whose core conceptualisation is exclusion. This paper argues that, as the global South moves into a digital development paradigm of growing breadth and de ... more

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Mobile Internet Connectivity 2021: Sub-Saharan Africa Key Trends

GSMA (2021), 3 pp.

"Over half a billion people who are living in areas with a mobile broadband network are not using mobile internet, despite substantial increases in mobile broadband coverage since 2014. Significant gender and rural-urban gaps persist. Women are 37% less likely to use mobile internet than men. Signif ... more

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Mobile Technology and Social Transformations: Access to Knowledge in Global Contexts

Stefanie Felsberger, Ramesh Subramanian (eds.)

London; New York: Routledge (2021), xviii, 180 pp.

"This book investigates the ways in which the mobile telephone has transformed societies around the world, bringing both opportunities and challenges. At a time when knowledge and truth are increasingly contested, the book asks how mobile technology has changed the ways in which people create, disse ... more

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Mobile Training Center: Closing the Digital Divide for Marginalized Youth. Skills to Succeed Bangladesh

Save the Children (2021), 2 pp.

"The opportunity for further growth in the ICT sector by leveraging the sizeable youth workforce, including females, is immense. The Skills to Succeed program in Bangladesh helps vulnerable youth (ages 15-24), living in slum communities, develop employability, ICT technical and entrepreneurship skil ... ls, and provides job linkage services to prepare them to obtain decent work in the ICT & Business Process Outsourcing (BPO) value chain, from which marginalized youth have traditionally been excluded. Since 2017, 10,800 youth have received employability skills training (41% female). Additionally, 6,810 youth have received vocational training in ICT and 2,730 entrepreneurship training. Of these, 3,117 youth have been placed in jobs and 504 in self-employment. One of the key learnings from the S2S program in Bangladesh is that, in order for youth to be more likely to advance in the ICT sector, where technology leaps forward at a fast pace, they need to become lifelong learners and, ideally, develop technology skills at an earlier age. This is why the S2S program is expanding to reach marginalized in-school and out-of-school very young adolescents (ages 10 to 14) to build their life skills, growth mindset and digital skills so they are able to continuously learn, adapt and be prepared to take advantage of the jobs of the future. An innovative approach for providing access to the internet and build the digital skills of to the most marginalized adolescents and youth in Bangladesh, particularly girls, is the use of a Mobile Training Center (MTC). The MTC moves around Chattogram to provide skills training to adolescent girls and boys at their doorsteps. The MTC has one technical instructor and two life skills trainers. These instructors facilitate a 24-hour training on life skills and growth mindset, and a 24-hour training on digital literacy and citizenship. The MTC is set up in a large bus, it is equipped with 15 laptop computers, internet connection, and furniture to facilitate trainings. Internet access is provided through 3G/4G portable Router Access Points. Service is procured from high quality mobile network service providers in Bangladesh, such as Grameen Phone or Robi, with whom the program has corporate agreements. By meeting adolescents close to their homes and communities, the MTC will overcome common participation barriers for marginalized and vulnerable adolescents, such as personal safety and the time and cost of traveling to training centers. These barriers frequently prevent girls from pursuing or completing trainings." (Pages 1-2) more

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Universal Service and Access Funds in Latin America & The Caribbean
Deep Insights

Nathalia Foditsch, Barbara Marchiori de Assis

Washington, DC: Alliance for Affordable Internet (A4AI); Internet Society (2021), 65 pp.

"Universal Service and Access Funds (USAFs) have been used by governments in Latin American and Caribbean (LAC) countries since the 80s/90s to address telecommunication related gaps. While their existence is not free from criticism, they are an instrument that has been created to achieve universalit ... more

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Pandemic in the Internet age: From second wave to new normal, recovery, adaptation and resilience

Scott W. Minehane, Simon Molloy

Geneva: ITU (2021), ix, 96 pp.

"ICTs have an enormous role to play in helping society adapt to the dislocations caused by the pandemic. This enhanced role comes in addition to the already central part that digital technologies have assumed in driving innovation, digital disruption and economic growth and development, particularly ... more

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From Digital Divide to Social Inclusion: A Tale of Mobile Platform Empowerment in Rural Areas

Lisha Ye, Huiqin Yang

Sustainability, volume 12, issue 6: 2424 (2020), 16 pp.

"The digital divide in rural areas is an important social issue, especially in developing countries. Although Internet and broadband penetration have increased in the world generally, there are many obstacles for rural China to get access to ICT (Information and Communication Technology) and its ser ... more

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Manual for measuring ICT access and use by households and individuals

Geneva: ITU (2020), xii, 335 pp.

Since ITU first published this Manual in 2009, the digital technology sector has evolved almost beyond recognition. The Internet is now accessed through a multitude of devices, including mobile phones, tablets and similar handheld computers. The impressive spread of mobile broadband networks has bro ... more

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Connecting humanity: Assessing investment needs of connecting humanity to the Internet by 2030

Geneva: ITU (2020), vi, 25 pp.

"Nearly USD 428 billion is required to achieve universal access to broadband connectivity by 2030 at the global level. This amount includes significant investment in infrastructure, investments to design and implement policy and regulatory frameworks that incentivize and promote growth in broadband ... more

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Google Scholar (225)

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Digital Inequalities in the Global South

Massimo Ragnedda, Anna Gladkova (eds.)

Cham: Palgrave Macmillan (2020), xvii, 372 pp.

"This book discusses how digital inequalities today may lead to other types of inequalities in the Global South. Contributions to this collection move past discussing an access problem - a binary division between 'haves and have-nots' - to analyse complex inequalities in the internet use, benefits, ... more

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Ghana’s E-Learning Program During Pandemic Presents Access Challenges for Many Students

Mavis Zupork Dome, Daniel Armah-Attoh

Afrobarometer (2020), 9 pp.

"Afrobarometer findings show that radio and television are the most widely accessible platforms for students seeking to participate in MoE/GES e-learning programs, although rural and poor households are at a disadvantage when it comes to owning these devices. The data show relatively low rates of ac ... more

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The Last-mile Internet Connectivity Solutions Guide: Sustainable Connectivity Options for Unconnected Sites

John Garrity, Aminata Amadou Garba

Geneva: ITU (2020), xviii, 137 pp.

"There are several overarching reasons why billions of people remain offline, ranging from a lack of network infrastructure availability and affordable Internet services to gaps in skills and ability, the availability and cost of personal devices, and a perceived lack of relevancy. For example, over ... 750 million people (approximately 10 per cent of the global population) are not covered by mobile broadband (3G or higher).2 This lack of coverage is particularly concentrated in rural and remote areas. In addition to the coverage gap, usage gaps exist in places with broadband coverage. For example, while up to 31 per cent of individuals in Africa do not have mobile broadband coverage, around 45 per cent do not use mobile Internet even though they live in places with mobile coverage. Estimates also suggest that there are at least 88 countries worldwide where average prices for entry-level mobile broadband service are considered unaffordable (above 2 per cent of average monthly GNI per capita). The Last-Mile Connectivity Internet Solutions Guide was developed to support the design and development of programmes and interventions that address two of these main issues: the lack of Internet infrastructure availability in certain areas; high Internet service prices that make Internet connectivity unaffordable for local populations. The Solutions Guide presents a methodology for introducing sustainable, affordable connectivity solutions in unconnected and underserved geographies. Although the other challenges (e.g. digital literacy, personal devices and locally relevant content) are as important, they are not the focus here, as they are addressed in depth in other resources listed in the Annex 2. This Solutions Guide was developed to help accelerate actions by Member States to address last-mile Internet connectivity issues in situations that include a lack of network infrastructure and with a view to encouraging more affordable service delivery. It has been written from the perspective of localities and users in geographies without Internet access: the last-mile connectivity communities. The tools, service interventions and policy solutions therefore reflect how best to extend Internet access to those localities, taking into account their unique characteristics." (Executive summary) more

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Media and Information Literacy Index. Country Report Côte D’Ivoire

Luise Krumm, Dennis Reineck

Bonn: Deutsche Welle DW Akademie (2020), 27 pp.

"Young Ivorians are adept at using digital media. They are creative when it comes to using digital media and many have developed strategies to cope with media malpractices such as cyberbullying or hate speech. These are two significant, indicative findings from the present MIL INDEX country study. B ... oth seem very impressive considering the challenges of high illiteracy rates and the strongly politicized national media landscape in Côte d’Ivoire. The results of the study are drawn from eight focus groups conducted in the beginning of 2019 in Abidjan and Bouaké and interviews with eight local experts. They confirm that young people are very good at using and creating content on social media but urgently need better critical, analytical, and reflective skills. This MIL INDEX study is aimed at obtaining a concise picture of media- and information-related skills amongst youths under the age of 35 in Côte d’Ivoire. It addresses five dimensions of Media and Information Literacy (MIL) according to DW Akademie’s MIL model: access, analysis, reflection, creation, and action. In terms of access the focus groups conducted for this study reveal that young urban and semi-urban Ivorians use a variety of different media for purposes such as consuming information, communication, entertainment, education, or business information. Digital media, particularly social media platforms and instant messengers, are the most used and most popular among this age group and are generally preferred over traditional media. Nonetheless, radio and television are still valued for their auditory and visual input which are significant characteristics considering the high illiteracy rates of about 40,4 % present in Côte d’Ivoire (UIS, 2018). A divide between more urban and more rural regions is visible in the case of radio programs, which are more popular in more rural settings. The focus groups suggest this is due to the fact that local radio stations are often the only media which provide news relevant to more remote areas. Most other media show a tendency to focus only on news from the capital. Printed media are widely regarded as too costly and outdated by Ivorian youths. The results of the analysis dimension indicate that most focus group participants possess a good digital and media knowledge while at the same time many lack awareness of their rights to freedom of expression and access to information. Striking was that youths generally consider content provided by traditional media to be more trustworthy, but mainly consume social media content. This and often very loose definitions of what media quality means showed that there is still room for improvement when it comes to the young people’s analytical skills. Overall, urbanites seem to question the trustworthiness of media content slightly more than youths from more rural regions. Results from the reflection dimension confirm that Ivorian youths are constantly exposed to malevolent forms of communication and media malpractices such as cyberbullying, hate speech, sexual harassment, and disinformation. Most young people show strong abilities when it comes to recognizing media problems and using prevention or coping strategies to handle them. Exceptions are politically motivated disinformation and biased reporting which are taken as normal in the Ivorian context. Due to this tendency towards normalization only very few young people reflect critically upon this media malpractice. Reflection on a deeper level such as on the impact of media messages or motivations of news outlets is often missing among young people." (Executive summary) more

The State of Mobile Internet Connectivity 2021 Deep Insights

Universal Service and Access Funds in Latin America & The Caribbean Deep Insights

The State of Mobile Internet Connectivity 2021
Deep Insights

Universal Service and Access Funds in Latin America & The Caribbean
Deep Insights