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Digital Skills Assessment Guidebook

Geneva: ITU (2020), viii, 76 pp.

"This guidebook draws on, and complements, the ITU Digital Skills Toolkit published in 2018. Whereas the toolkit was designed to help policy-makers develop national digital skills strategies and roadmaps, this guidebook focuses on helping them identify national skills gaps and requirements, which ca ... more

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Digital Innovation Profile Montenegro

Geneva: ITU (2020), vii, 23 pp.

"The three main ecosystems fundamental to the Montenegro digital transformation journey are the national innovation ecosystem, the entrepreneur ecosystem, and the technology ecosystem. These three ecosystems interlink closely to form the innovation landscape, from ideation to market. Each ecosystem ... more

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ITU guidelines for national emergency telecommunication plans

Juan Manuel Roldan, Felipe Ordoñez

Geneva: ITU (2020), v, 95 pp.

"The effective management of the risk of disasters depends on communication and information sharing across all levels of government, within communities, and between public and private organizations. In particular, timely and effective information flow is important for early warning and alerting the ... population, for preparing for an emergency event, and for the effective coordination and articulation of response activities that can minimize economic loss, mitigate the impact on public well-being and loss of life. A national emergency telecommunication plan (NETP) sets out a strategy to enable and ensure communications availability during the disaster mitigation, preparedness, response and recovery phases, by promoting coordination across all levels of government, between public and private organizations, and within communities at risk. Preparation and implementation of an NETP engages stakeholders to think through the life cycle of a potential disaster, it determines the required capabilities for emergency responses, and establishes a governance framework of roles and responsibilities. It also clarifies how to shape planning, envision and share desired outcomes, and it outlines effective ways to achieve and communicate expected results. The NETP will reflect what diverse stakeholder communities need to focus on in order to address specific risks with available resources. Additionally, for developing countries, the NETP will highlight major areas of risk. This not only provides support and justification for the funding of vital equipment and personnel in an emergency, but also promotes the need for day-to-day resources and procedures that keep national authorities prepared, especially to maintaining vital communications, the essential lifeline during emergencies. This report assists national authorities and policymakers to develop a clear, flexible and user-friendly framework that guides countries on how to develop a strategic plan to support and enable the continued use of telecommunication and information and communication technology (ICT) networks and services in all four disaster management phases. It not only describes the main elements that an NETP should consider, but also highlights its potential benefits. It includes a step-by-step guide to the development of an NETP, it serves as a useful resource based on ITU recommendations and concepts, as well as expertise from other global bodies and organizations." (Overview, page 1) more

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Manual for measuring ICT access and use by households and individuals

Geneva: ITU (2020), xii, 335 pp.

Since ITU first published this Manual in 2009, the digital technology sector has evolved almost beyond recognition. The Internet is now accessed through a multitude of devices, including mobile phones, tablets and similar handheld computers. The impressive spread of mobile broadband networks has bro ... more

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Connecting humanity: Assessing investment needs of connecting humanity to the Internet by 2030

Geneva: ITU (2020), vi, 25 pp.

"Nearly USD 428 billion is required to achieve universal access to broadband connectivity by 2030 at the global level. This amount includes significant investment in infrastructure, investments to design and implement policy and regulatory frameworks that incentivize and promote growth in broadband ... more

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The Last-mile Internet Connectivity Solutions Guide: Sustainable Connectivity Options for Unconnected Sites

John Garrity, Aminata Amadou Garba

Geneva: ITU (2020), xviii, 137 pp.

"There are several overarching reasons why billions of people remain offline, ranging from a lack of network infrastructure availability and affordable Internet services to gaps in skills and ability, the availability and cost of personal devices, and a perceived lack of relevancy. For example, over ... 750 million people (approximately 10 per cent of the global population) are not covered by mobile broadband (3G or higher).2 This lack of coverage is particularly concentrated in rural and remote areas. In addition to the coverage gap, usage gaps exist in places with broadband coverage. For example, while up to 31 per cent of individuals in Africa do not have mobile broadband coverage, around 45 per cent do not use mobile Internet even though they live in places with mobile coverage. Estimates also suggest that there are at least 88 countries worldwide where average prices for entry-level mobile broadband service are considered unaffordable (above 2 per cent of average monthly GNI per capita). The Last-Mile Connectivity Internet Solutions Guide was developed to support the design and development of programmes and interventions that address two of these main issues: the lack of Internet infrastructure availability in certain areas; high Internet service prices that make Internet connectivity unaffordable for local populations. The Solutions Guide presents a methodology for introducing sustainable, affordable connectivity solutions in unconnected and underserved geographies. Although the other challenges (e.g. digital literacy, personal devices and locally relevant content) are as important, they are not the focus here, as they are addressed in depth in other resources listed in the Annex 2. This Solutions Guide was developed to help accelerate actions by Member States to address last-mile Internet connectivity issues in situations that include a lack of network infrastructure and with a view to encouraging more affordable service delivery. It has been written from the perspective of localities and users in geographies without Internet access: the last-mile connectivity communities. The tools, service interventions and policy solutions therefore reflect how best to extend Internet access to those localities, taking into account their unique characteristics." (Executive summary) more

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Digital Financial Services Consumer Competency Framework

Vijay Mauree, Jami Solli

Geneva: ITU; Financial Inclusion Global Initiative (FIGI) (2020), 27 pp.

"The DFS Consumer Competency Framework identifies the knowledge, skills and attitudes consumers need to participate actively, safely and have trust in the digital financial services ecosystem. The DFS Consumer Competency Framework is intended for use by public authorities, regulators, DFS providers ... more

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Digital Skills Insights

Marnie McDonald (ed.)

Geneva: ITU (2020), xi, 109 pp.

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How broadband, digitization and ICT regulation impact the global economy: Global econometric modelling

Raul Katz, Fernando Callorda

Geneva: ITU (2020), vi, 50 pp.

"This study uses econometric modelling to examine two major components of great importance to all those concerned with investment decisions in ICT and the digital ecosystem over the coming decade. The modelling is built on data from 139 countries between 2007 and 2018 – an up-to-date data set that ... more

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Guidelines for Parents and Educators on Child Online Protection
Key Guides

Geneva: ITU (2020), 59 pp.

"Many parents and guardians are under a common misconception that their child is safer if they use the computer at home, or at school, than elsewhere. This is a dangerous misconception because the Internet can take children and young people virtually anywhere in the world, and in the process, they c ... more

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Measuring Digital Development: Facts and Figures

Geneva: ITU (2020), 17 pp.

"Facts and Figures 2020 reveals that people in rural areas continue to face greater challenges than people in urban areas in terms of remaining connected during the lockdown, especially in developing economies. Large swathes of the rural landscape are still not covered by mobile broadband networks, ... more

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The Global E-waste Monitor 2020: Quantities, Flows, and the Circular Economy Potential

Vanessa Forti, Cornelis Peter Baldé, Ruediger Kuehr, Garam Bel

United Nations University (UNU); United Nations Institute for Training and Research (UNITAR); International Solid Waste Association (ISWA); ITU (2020), 119 pp.

"Higher levels of disposable incomes, growing urbanization and mobility, and further industrialization in some parts of the world are leading to growing amounts of EEE. On average, the total weight (excluding photovoltaic panels) of global EEE consumption increases annually by 2.5 million metric ton ... s (Mt). After its use, EEE is disposed of, generating a waste stream that contains hazardous and valuable materials. This waste stream is referred to as e-waste, or Waste Electrical and Electronic Equipment (WEEE), a term used mainly in Europe. This monitor provides the most comprehensive update of global e-waste statistics. In 2019, the world generated a striking 53.6 Mt of e-waste, an average of 7.3 kg per capita. The global generation of e-waste grew by 9.2 Mt since 2014 and is projected to grow to 74.7 Mt by 2030 – almost doubling in only 16 years. The growing amount of e-waste is mainly fueled by higher consumption rates of EEE, short life cycles, and few repair options. Asia generated the highest quantity of e-waste in 2019 at 24.9 Mt, followed by the Americas (13.1 Mt) and Europe (12 Mt), while Africa and Oceania generated 2.9 Mt and 0.7 Mt, respectively. Europe ranked first worldwide in terms of e-waste generation per capita, with 16.2 kg per capita. Oceania was second (16.1 kg per capita), followed by the Americas (13.3 kg per capita), while Asia and Africa generated just 5.6 and 2.5 kg per capita, respectively. In 2019, the formal documented collection and recycling was 9.3 Mt, thus 17.4% compared to e-waste generated. It grew with 1.8 Mt since 2014, an annual growth of almost 0.4 Mt. However, the total e-waste generation increased by 9.2 Mt, with an annual growth of almost 2 Mt. Thus the recycling activities are not keeping pace with the global growth of e-waste. The statistics show that in 2019, the continent with the highest collection and recycling rate was Europe with 42.5%, Asia ranked second at 11.7%, the Americas and Oceania were similar at 9.4% and 8.8%, respectively, and Africa had the lowest rate at 0.9%. The fate of 82.6% (44.3 Mt) of e-waste generated in 2019 is uncertain, and its whereabouts and the environmental impact varies across the different regions." (Executive summary, pages 13-14) more

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Measuring Digital Development: Facts and Figures 2019

Geneva: ITU (2019), ii, 11 pp.

"Welcome to the first of ITU’s Measuring Digital Development series of statistical and analytical publications that replace the annual Measuring the Information Society Report. Facts and figures 2019 offers a snapshot of the most important ICT indicators, including estimates for the current year. ... more

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Child Online Safety: Minimizing the Risk of Violence, Abuse and Exploitation Online
Deep Insights

Geneva: Broadband Commission for Sustainable Development; ITU; UNESCO (2019), 82 pp.

"This report aims to increase the prioritization of child online safety among all the key stakeholders and decision-makers from governments, the private sector, civil society, NGOs, and academia. Its recommendations are actionable and represent a call to collective action. They are based on the know ... more

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SDG Digital Investment Framework: A Whole-of-Government Approach to Investing in Digital Technologies to Achieve the SDGs

Geneva: ITU (2019), 134 pp.

"This paper sets out an SDG Digital Investment Framework which is intended to be the start of a new dialogue with the digital investment community, building on the global Call to Action presented at the UN General Assembly in 2018. It encourages a whole-of-government approach and sets out to help go ... more

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Digital Skills Toolkit

Chris Coward, Michelle Fellows

Geneva: ITU (2018), xii, 74 pp.

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Tools for rapid ICT emergency responses and sustainable development

Smart Sustainable Development Model (SSDM); ITU (2018), xv, 112 pp.

"The SSDM Report 2018 provides a number of concrete steps to further and strengthen the implementation of the International Telecommunication Union’s (ITU) Smart Sustainable Development Model (SSDM) Initiative. The ITU Development Telecommunication Bureau (BDT) developed the SSDM Initiative in 201 ... more

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Digital Identity in the ICT Ecosystem: An Overview

Geneva: ITU (2018), vii, 29 pp.

"In our increasingly digital environment, it is of paramount importance that citizens be in possession of a legal and digital identity if they are to access digital government services and participate fully in the digital economy. In 2018, of the 175 countries with a national ID (foundational or leg ... more

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The Little Data Book on Information and Communication Technology 2018

Washington, DC; Geneva: World Bank; ITU (2018), vi, 240 pp.

"In 2016, there were more than 7.3 billion mobile-cellular subscriptions worldwide. Globally, 3.5 billion people were using the Internet, of which 2.5 billion were from developing countries. Mobile-broadband subscriptions have risen constantly to reach 3.6 billion, while the number of fixed-broadban ... more

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Measuring the Information Society Report 2018. Vol.1

Geneva: ITU (2018), xi, 189 pp.

Guidelines for Parents and Educators on Child Online Protection Key Guides

Child Online Safety: Minimizing the Risk of Violence, Abuse and Exploitation Online Deep Insights

Guidelines for Parents and Educators on Child Online Protection
Key Guides

Child Online Safety: Minimizing the Risk of Violence, Abuse and Exploitation Online
Deep Insights