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Preparing the Ground for Better Dialogue, Better Information, Better Action: Lessons on Communicating with Communities in Emergencies
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Chris Ford, Soraya Khajehpour

CDAC Network; World Vision International (2018), 31 pp.

"What we’ve learnt about communicating effectively with disaster affected communities: 1. To deliver actionable, life-saving information, emergency responders should strive to agree on common messages developed in partnership with communities and tackle the spread of rumours. 2. It is important to ... more

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Covering Conflict in Disaster Affected Communities: A Humanitarian Reporting Field Guide for Journalists

Roehl L. Jamon

Peace and Conflict Journalism Network (PECOJON); CDAC Network (2018), 50 pp.

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Reporting Humanitarian Disasters in a Social Media Age

Glenda Cooper

New York: Routledge (2018), 252 pp.

"Drawing on more than 100 in-depth interviews with journalists and aid agency press officers, participant observations at the Guardian, BBC and Save the Children UK, as well as the ordinary people who created the words and pictures that framed these disasters, this book reveals how humanitarian disa ... more

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The Spontaneous Discourse of Radio Presenters in States of Security Emergency

Ella Ben-Atar, Smadar Ben-Asher

Radio Journal: International Studies in Broadcast & Audio Media, volume 16, issue 2 (2018), pp. 207-228

"Scholars from various research disciplines have focused on ways of helping a civilian population withstand mass natural or human-instigated disasters. The present study examines the theoretical principles suggested by Hobfoll et al. (safety, calming, efficacy, connectedness and hope) by an analysis ... more

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C4D in Emergency Response

UNICEF Regional Office for South Asia (2017), 4 pp.

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Communication with Communities: Walking the Talk. Putting People at the Centre of Humanitarian Response

Arcata, Calif.: Internews (2017), 11 pp.

"To meet the growing needs of disaster-affected communities around the world, we must do more to truly listen to them and tailor our responses accordingly." (Abstract)

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WorldCat (28)

Culture and Crisis Communication: Transboundary Cases from Nonwestern Perspectives

Amiso M. George, Kwamena Kwansah-Aidoo (eds.)

New York: Wiley (2017), xxix, 376 pp.

"Culture and Crisis Communication presents an examination of how politics, culture, religion, and other social issues affect crisis communication and management in nonwestern countries. From intense human tragedy to the follies of the rich, the chapters examine how companies, organizations, news out ... more

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Media, Gender and the Reporting of Emergencies: A Booklet for Journalists and Professionals Dealing with Flood Reporting

Brankica Jankovic, Milan Srdic, Višnja Bacanovic

Belgrade: OSCE (2017), 54 pp.

"This booklet first presents as a case study an overview and analysis of the actual reporting during the May 2014 flood in Serbia from the gender perspective. This part contains examples of gender stereotypical portrayal of men and women, but also the lack of visibility of female contribution to the ... more

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Crisis Communications: A Casebook Approach

Kathleen Fearn-Banks

New York; London: Routledge, 5th ed. (2017), xiv, 423 pp.

"Crisis Communications: A Casebook Approach presents case studies of organizational, corporate, and individual crises, and analyzes the communication responses to these situations. Demonstrating how professionals prepare for and respond to crises, as well as how they develop communications plans, th ... more

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Evaluation of the East Africa and Indian Ocean Islands Beneficiary Communications Program

Hans Kuntner

International Federation of Red Cross and Red Crescent Societies (IFRC) (2017), 25 pp.

"Beneficiary Communication is a program which emphasizes the use of communication equipment in passing relevant, timely and accurate lifesaving information to communities. The program supports an environment of transparency and accountability through creation of feedback mechanism. It is about provi ... ding practical, useful information at the right time, listening to people’s needs and opinions and using this information to improve the programming and operations of Partner national society (PNS), National Society (NS) and International Federation of the Red Cross and Red Crescent Societies (IFRC). Beneficiary Communication program utilizes technology like SMS, Radio, Mobile Cinema, Posters, Sound tracks, Wall painting or traditional channels like drama and community meetings to pass lifesaving information to communities. The impacts listed in this report cannot be solely attributed to the use of beneficiary communication tools. The impact is the contribution of the tools to the realization of the results of the projects in which the tools were mainstreamed. Indeed, the results of the programs in which beneficiary communication tools was mainstreamed are the impact of the use of tools by proxy. The levels of knowledge of the beneficiaries with regards to causes of malnutrition and prevention of diseases which are caused by unhygienic conditions such as cholera have increased tremendously. This is evident from the results obtained through the pre and post mobile cinema evaluation on the above mentioned thematic areas, from the sites where the Red Cross Societies have implemented projects aimed at addressing malnutrition and hygiene. The activities of the beneficiary communication program were well received by the target communities in all the five countries. The communities appreciated the mobile cinema and drama perhaps due to ease of learning from audio visual or observation. The putting to practice the knowledge gained in various thematic areas is another way of determining how well the beneficiaries have received beneficiary communication activities. A random check of households by personnel in-charge of community health in Rwanda revealed that nine in ten beneficiaries put to practice the knowledge they acquired from the mobile cinema shows. The use of audio visuals and drama in local languages in all the countries sampled has proved to be an effective way of training both literate and illiterate members of the society. This is because both illiterate and literate members of the community simply learn through listening and observation." (Executive summary) more

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Humanitarian Response and Media in the Arab Gulf Countries

Fadwa Ahmed Obaid

In: The Routledge Companion to Media and Humanitarian Action

Robin Andersen, Robin Purnaka L. de Silva (eds.)

London: Routledge (2017), pp. 329-340

"Two major media revolutions transformed the humanitarian response to disasters facing the Arab Gulf States, namely the 1991 launch of Pan-Arab satellite TV channels, and the 2010 advent of social media. Drawing on her own professional experience, the author argues that both media revolutions have h ... more

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Effective Communication During Disasters: Making Use of Technology, Media, and Human Resources

Girish Bobby Kapur, Sarah Bezek, Jonathan Dyal (eds.)

Oakville, Ontario; Waretown, NJ: Apple Academic Press (2017), xxvi, 284 pp.

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Disaster Management in the Philippines: Media, Unions, and Humanitarian Action

Kim Scipes

In: The Routledge Companion to Media and Humanitarian Action

Robin Andersen, Robin Purnaka L. de Silva (eds.)

London: Routledge (2017), pp. 321-328

"In this essay, a different way to approach reporting on natural disasters has been suggested. It requires news reporters and their editors to recognize that there are progressive unions and allied organizations that exist, and because of their rootedness in their various communities across the coun ... more

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The Significance of Communication in Emergency Management: What’s Changed Since 2010?

Barbara Ryan

Australian Journal of Emergency Management, volume 32, issue 1 (2017), 31 pp.

"In 2010, Ryan and Matheson (2010) compiled evidence to quantify the importance of communication activities to emergency management. The study involved a comprehensive content analysis of emergency incident and emergency exercise debriefing sessions and reports spanning 2003 to 2008. Six years on, t ... more

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A Red Cross Red Crescent Guide to Community Engagement and Accountability (CEA): Improving Communication, Engagement and Accountability in All We Do

Sharon Reader et al.

Geneva: International Federation of Red Cross and Red Crescent Societies (ICRC) (2017), 104 pp.

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Lifeline: Working with Broadcasters in Humanitarian Crises. Tips for Aid Workers on Working with Media to Save Lives

Jacqueline Dalton

London: BBC Media Action (2016), 23 pp.

"The guide is not about how to use media for public relations or fund-raising purposes; it focuses on working with media to share useful and actionable information with communities affected by crisis. Humanitarians call this kind of communication different things: “community engagement”, “comm ... more

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Lifeline Production Manual: A Guide on How to Make Programming for People Affected by Humanitarian Emergencies

Jacqueline Dalton

London: BBC Media Action (2016), 26 pp.

"The purpose of Lifeline programming is to make content for people affected by humanitarian crises in order to help save lives and reduce suffering [...] Lifeline programming requires a different approach from conventional newsgathering and reporting. It involves sharing practical, actionable inform ... more

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Managing Social Media During Emergencies Guide

Sarah Bishop

Adelaide: Local Government Association of South Australia (2016), 34 pp.

"This Managing Social Media During Emergencies Guide is designed to assist Councils to better plan, manage and continue to improve the effectiveness of social media use during an emergency event." (Intorduction, page 4)

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What Your Audience Needs to Know in an Emergency: Life-Saving Information. Topic-By-Topic Guide to Core Humanitarian Issues

London: BBC Media Action (2016), various pag.

"These guides are for media professionals working to help audiences affected by humanitarian crises. They give a brief overview of common humanitarian issues in emergencies. They will help you: understand what kinds of problems your audiences are likely to be facing in emergencies; work alongside re ... more

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The IFRC and Community Resilience: Communication Guidance for National Societies

Geneva: International Federation of Red Cross and Red Crescent Societies (IFRC) (2016), 25 pp.

"The International Federation of Red Cross and Red Crescent Societies (IFRC) has developed this paper to support Red Cross and Red Crescent staff and volunteers in their communication and advocacy on community resilience. The paper explains the IFRC’s definition of and approach to building communi ... more

Preparing the Ground for Better Dialogue, Better Information, Better Action: Lessons on Communicating with Communities in Emergencies Top Insights

Preparing the Ground for Better Dialogue, Better Information, Better Action: Lessons on Communicating with Communities in Emergencies
Top Insights