"Media diaries of 36 Chilean adults were being collected as two disasters unfolded: an earthquake on the northern coast and 11 days later a massive fire in Valparaiso. From an audience reception theoretical approach, these events provide a unique opportunity to compare people's engagement with media
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and responses to two mediated disasters. By complementing textual and computerized linguistic analyses, this study reveals that audiences' responses differ by type of disaster and proximity. Where earthquakes abound, people express more rational analyses of media quake coverage and more emotional responses to the fire. Also, proximity played an expected role with the fire but not the quake, suggesting that audiences' engagement with media events depends on the context and the type of disaster." (Abstract)
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"The assessment concludes that there is not ‘one magic answer’ to the question of which media channel is the most effective – rather a variety of channels must be used to reach as many people as possible. While TV scores high among both refugees and host population as a preferred media channel
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it will be challenging to reach out to the refugees through TV, as it seems they mainly watch international, Syrian and Pan-Arabic TV channels, whereas the host population primarily watches local Kurdish/Iraqi TV channels. Other communication channels such as the internet and telephones are being used by refugees and the host population but direct communication and dialogue with aid providers is valued by refugees. The assessment underscores that the information needs among refugees – residing in camps or in urban settings – do not differ much."
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"With 4 million refugees in neighbouring countries and six and a half million Internally Displaced Persons within Syria, communication tools have become critical for the Syrian population to maintain contact with their family and friends both inside and outside the country. The costs associated with
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phone calls and internet communication are relatively high, indicating that maintaining communication channels with family and friends is a priority regardless of the associated costs. In addition to the high costs related to communication and social media use, electricity remained a critical barrier to internet access. Batteries and internet cafes were the main coping measures used; however these could be costly and not always readily available. Another barrier to the use of social media platforms was privacy protection concerns related to both the reliability of privacy settings of one’s personal account and publications, which might limit the usage of social media platform to communicate sensitive information. Nonetheless, information published on all social media platforms was reported to be trusted by a large majority of key informants." (Conclusion)
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"This study examines how Haitians used “information source repertoires” to meet information insufficiencies following the 2010 earthquake. Using survey data gained in Haiti, the study explores which demographic and structural factors predicted the number of sources used and combinations of infor
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mation sources following the disaster. Analysis of the data revealed two distinct repertoires of information sources: a “traditional” repertoire of radio, TV, church, and word of mouth; and an “elite” repertoire of newspapers, the Internet, short-message-service, billboards, and the national police. Results of hierarchical multiple regression analyses showed that demographic variables like education were stronger predictors of information repertoires than conditions like living in a refugee camp or having one’s home destroyed. Results also suggested that greater reliance on a traditional repertoire led to decreased information sufficiency. Contrary to previous crisis research, men were found to be more active information seekers than women, suggesting that scholarly knowledge about information seeking and media use after crises in developing nations is limited. Implications for practice are directed at international development and aid organizations in planning postdisaster information provision efforts." (Abstract)
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"In August 2014 Internews launched Boda Boda Talk Talk (BBTT) in the Protection of Civilians site known as PoC 3 in Juba. PoC 3 is the newest site and is adjacent to the United Nations Mission in South Sudan (UNMISS) UN House base that contains PoC 1 and PoC 2. BBTT is a professionally produced reco
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rded audio Humanitarian Information Service (HIS). In order to reflect the voices of the community, Internews recruited and trained community correspondents who themselves had been affected and displaced from their homes [...] A first wave (Wave 1) of surveying on information needs was conducted in August 2014 [...] Since Wave 1, the population in PoC 3 has grown radically [...] Wave 2, was conducted in January 2015 to further investigate the information needs in the area and ascertain the impact and benefit BBTT has provided individuals in UN House PoC 3. In total 319 interviews with individuals were collected." (Introduction)
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"In February 2015, Internews established Nile FM, a community radio station in Malakal County, Upper Nile state [South Sudan]. As part of Internews' Humanitarian Information Service (HIS) that brings information to displaced and vulnerable populations throughout the country, Nile FM responds to the
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information needs of the internally displaced people (IDPs) in the region." (Introduction)
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"In February, 2014, Internews worked with Forcier Consulting to conduct a baseline survey of 612 respondents from the Tong Ping site to identify information needs, sources, and preferences to help guide their intervention strategies, and in April 2014 Internews again teamed up with Forcier Consultin
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g in order to conduct a second wave of data collection and assess the impact of [the humanitarian information service audio program] 'Boda Boda Talk Talk' (BBTT) while working towards a deeper understanding of general information needs at the Tong Ping site. A total of 402 respondents participated in the April 2014 information needs assessment. The results were extremely encouraging as community members in overwhelming numbers stated that they were listening frequently, and that they found the program both relevant and trustworthy. Nearly all (95.8%) survey respondents had heard of BBTT and of these almost two thirds (62.1%) listened to the program frequently."
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"This report assesses current information materials on natural disasters in Solomon Islands, identifies the key factors in disseminating information during a disaster and provides recommendations for future disaster content and communications." (Page 2)
"In 2008, a BBC World Service Trust policy briefing argued that people affected by earthquakes, floods or other emergencies often lacked the information they needed to survive and that this only added to their stress and anxiety. Left in the Dark: the unmet need for information in humanitarian emerg
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encies maintained that humanitarian agencies were increasingly effective and coordinated in getting food, water, shelter and medical help to people affected by disasters, but were neglecting the need to get often life-saving information to them. Much has changed since 2008. Thanks to the efforts of several humanitarian and media support Non-Governmental Organisations (NGOs), the report helped to galvanise momentum across the humanitarian sector to prioritise communication with the populations it serves. While many humanitarian agencies continue to see communication as something that is done to raise money or boost the profile of their disaster relief efforts, the sector is, increasingly, seeing the need for a clear strategic focus that responds to the information and communication needs of those affected by disaster. There is also a growing recognition of the benefi ts of such communication to improve programming and the overall emergency response." (Introduction)
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"More than 20 million people in Pakistan were affected by the worst floods in the country’s history in late July 2010 [...] The humanitarian response included efforts to inform people about the services available, and communicate with them about accessing these services. It also included efforts t
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o provide platforms by which people could tell the aid workers about particular help they needed or register complaints about services. However, during the flood response, there was no consistent, broad research that could indicate which communication efforts were most effective. This study is an attempt to start providing this data, and thereby directly support the communication plans and efforts of humanitarian organizations. It assesses the impact of humanitarian information provided to flood-affected populations in Sindh and Punjab three months after the flood, and examines to what degree people received information about help available and how well that information enabled people to get that help and to help themselves." (Executive summary, page 2)
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