"For the past six years, we’ve been investing heavily in phone-based surveys to gather high-quality feedback and social performance data. Our belief has been that, when done correctly, phone-based phone surveys can get high-quality customer data at a fraction of the cost of traditional in-person s
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urveys. With this kind of data in hand, everyone working to make social change—whether governments, social businesses, NGOs, foundations or corporations—can be more flexible and responsive in the services they offer, allowing them to transform “social performance management” from idea into reality. In March of 2020, the world was hit by COVID-19, and nearly every country and society around the world is practicing social distancing and placing restrictions on travel and face-to-face interaction. One of the countless impacts of these changes is that nearly all face-to-face research has been temporarily suspended, and many of the organizations conducting this research are exploring shifting some or all of their work to phone-based surveys. We want to help make this transition as seamless as possible and have put together this free guide to help. It captures many of the most important lessons we’ve learned in conducting phone-based surveys since 2014." (Introduction)
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"Design thinking is more than just a new, one-off method of innovation. It is about establishing an innovation-friendly climate in companies and organizations for the long-term. To achieve this, an interdisciplinary team of authors has composed this "recipe book" that can be practically applied to y
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our everyday business life. This book is for all who intend to understand and practice the design thinking method in the most rapid and uncomplicated way. The first part describes in depth what this method is all about. The second part of this comprehensive book offers you a step-by-step guide to practically apply design thinking. The subsequent sample cases show how to put theory into practice. The authors have gained their expertise in design thinking from both academic and scientific theory, and from countless long-term implementations at companies in various industries. Benefit from this rich knowledge and start becoming innovative today. This book will show you how it's done." (Publisher description)
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"COVID-19 has prompted widespread school closures and physical distancing measures and made online platforms and communities essential to maintaining a sense of normalcy. Children and their families are turning to digital solutions more than ever to support children’s learning, socialization and p
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lay. While digital solutions provide huge opportunities for sustaining and promoting children’s rights, these same tools may also increase children’s exposure to online risks. This technical note sets out some of the key priorities and recommendations on how to mitigate those risks and promote positive online experiences for children." (Page 1)
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"This report, which was developed in consultation with leading experts in social and behavioral sciences and public health, outlines evidence-informed communication strategies in support of national COVID-19 vaccine distribution efforts across federal agencies and their state and local partners. The
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recommendations put forth are actionable and responsive to the unique challenges faced by the United States in responding to the COVID-19 pandemic. The report relies on a few foundational practices of effective health communication, namely coordinated communication and consistent messaging, trust building through partnerships, consideration of different health literacy levels in the population, and importantly, prioritizing equity in all aspects of communication. We build on these foundational principles to outline three intersecting considerations for communication efforts (What is being communicated, Who is the target of the message, and How the message is communicated), along with concrete recommendations for targeted and tailored communication that responds to the needs and perspectives of the intended audience." (Executive summary)
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"Studies show that telling people about the quality, safety, effectiveness and availability of vaccines is not enough to influence behavior change related to immunization, and in general, doesn´t increase coverage. For this reason, it´s necessary to understand the reasons why people choose not to
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get vaccinated or not get their children vaccinated, in order to begin a two-way respectful dialogue using the best, most effective messages. Given this context, the main objective of these guidelines is to provide tools for staff working in the field of immunization to support effective communication between health personnel and the general population, with the aim of strengthening, maintaining or recovering trust in vaccines and the immunization programs in the Region of the Americas." (Back cover)
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"This resource offers a tool for news organizations to adopt safety protocols that respond to the extraordinary circumstances created by the COVID-19 pandemic. The document seeks to empower commissioning editors to improve and adapt safety practices so the pandemic is covered professionally and in a
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way that minimizes risk. This document pays special attention to working with freelancers, including best practices around key issues like accreditation, PPE (Personal Protective Equipment), insurance and expenses. In addition, you may wish to consult the Freelance Journalist Safety Principles, a set of safety practices for news organizations and freelancers." (Introduction)
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"This Handbook, which provides non-compulsory technical guidance to EU Delegations, aims to provide tools and hands-on examples to support them in implementing the the 2014 'EU Human Rights Guidelines on Freedom of Expression Online and Offline' and in taking actions to support the safety and securi
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ty of journalists in their context. First, the Handbook presents a brief on the European and international policy framework regarding safety of journalists and clarifies relevant concepts. The second section focuses on the actions EU Delegations can carry out in their own local context – working in an emergency situation, or as tools for mid- and long-term policy and programming." (Purpose of this handbook, page 7)
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"The EU Human Rights Guidelines on Freedom of Expression Online and Offline (the Guidelines) were approved by the Council of the European Union (EU) in 2014. The Guidelines provide a policy and operational foundation for EU Delegations, EU institutions and Member States working to support freedom of
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expression and media pluralism. The Guidelines also present good practice approaches to responding in strategic and systematic ways to the challenges of promoting and protecting freedom of expression in diverse contexts [...] This Quick Guide provides a summary of the Guidelines alongside information designed to support EU Delegation staff working in third countries, focusing first on: What EU Delegations Need to Know; then on: What EU Delegations Can Do." (Introduction, page 5)
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"This guide focuses on medicines and medical devices. It aims to provide journalists with the tools and knowledge to independently assess the evidence, critically appraise the risk-benefit ratio of any given product or policy, and expose corruption and malpractice. It can be read as a textbook, one
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chapter at a time, or used selectively to support your work. Investigating behind-the-scenes is consuming but rewarding. As we’ll discuss in Chapter 2, combining the methods and standards of muckraking and Evidence-Based Medicine (EBM) can be highly effective. EBM, defined as “the conscientious, explicit, and judicious use of current best evidence in making decisions about the care of individual patients,” has been constantly revised to include a wider public health approach. But as Students4BestEvidence, a network of students from around the world who are interested in learning more about evidence-based health care, put it: “It’s about asking the right questions and using the best research evidence to answer those questions.” EBM is an approach that matches the ethics and standards of investigative journalism." (Introduction, page 8-9)
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"We hope this toolkit will support you in creating exciting and memorable content for community radio programmes wherever you are. This toolkit contains the messages and facts from the global campaign. It has not been tailored for any specific region, country or area. We count on you to consider how
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to make this campaign most relevant to your audiences - drawing on local data and voices from your communities. The toolkit suggests several types of shows that community radio stations can create. If you want to include specific facts and statistics about your country, area or community, please work with organizations in your local network that can help." (About this toolkit, page 9)
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"Beratende und andere Fachkräfte erleben während der Coronapandemie eine nie dagewesene Herausforderung, da ihre eigene Lebenssituation und zugleich die Lebenswelt ihrer Klient*innen sich grundlegend geändert hat. In besonderen Krisenzeiten wie bei einem Lockdown, Kontaktbeschränkungen oder Isol
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ation/Quarantäne kommen dabei neue und ungewohnte Stressoren hinzu, die auf Nähe-Distanz-Regulierung sowie Intimität einen großen Einfluss haben. Hier besteht eine doppelte Herausforderung, nämlich zum einen den eigenen Alltag jenseits früherer Routinen zu meistern, weil auch Beratende regelmäßig ähnlich verunsichernde Situationen erleben. Zum anderen versuchen sie zeitgleich in einer auch beruflich neuen Situation den Fragen und Problemen oft sehr verunsicherter Klient*innen gerecht zu werden. Da Beratung in der Pandemie immer häufiger mittels Telefon oder per Video geschieht, werden hier die wichtigsten Aspekte zu diesen Kommunikationsformen in den Blick gebracht und weiterführende Internetressourcen zur Thematik erschlossen. Auch wenn suizidale Krisen in der Beratungskommunikation eher die Ausnahme sind, wird das Thema hier ausführlich behandelt. Schließlich sind solche existenziellen Krisen in der telefon- oder videobasierten Krisenintervention besonders herausfordernd und können in Krisenzeiten vermehrt vorkommen." (Seite 1)
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"This brief sets out practical considerations relating to flows of information, misinformation and disinformation though online media, particularly social media networks, in the context of the COVID-19 pandemic. It details various types of online media, key players and influencers on social media, a
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nd strategies for ensuring good information and disrupting mis- and disinformation. It is important to analyse different types of information across different channels, how it is spread and to whom, in order to determine how social media can be harnessed in both positive and negative ways. The WHO recommends proactive communication during a public health emergency that, “encourages the public to adopt protective behaviours, facilitates heightened disease surveillance, reduces confusion and allows for better allocation of resources – all of which are necessary for an effective response”. With its global influence, social media requires particular consideration during times of public health emergencies and was highlighted as a key issue by the Social Science Working Group of WHO’s Global Research Roadmap for COVID-19. Timely, accurate communication through all media sources is a critical component of ensuring trust in response activities." (Page 1)
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"COVID-19 vaccine deployment faces an unprecedented degree of uncertainty and complexity, which is difficult to communicate, such as immune response, duration of immunity, repeated vaccination, transmission dynamics, microbiological and clinical characteristics and multiple vaccines. Priority groups
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for vaccine deployment need transparent public debate to build support for ethical principles. Current seasonal flu uptake is low in certain groups, suggesting vaccination challenges, which include: high risk groups under the age of 65 (40 - 50%), support staff in health care organisations (as low as 37%) and London and even variation amongst key workers such as Doctors (40 - 100%). Deployment and tracking should build on existing immunisation programmes such as primary care by GPs to identify comorbidities, track vaccinations and reminders for additional boosters. COVID-19 vaccine deployment faces an infodemic with misinformation often filling the knowledge void, characterised by: (1) distrust of science and selective use of expert authority, (2) distrust in pharmaceutical companies and government, (3) straightforward explanations, (4) use of emotion; and, (5) echo chambers. A narrow focus on misinformation disregards the fact that there are genuine knowledge voids, necessitating public dialogue about vaccine concerns and hesitancy rather than providing passive one-way communication strategies." (Summary of key points, page 1)
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"ICT4D projects are known for having social, economic, and environmental impacts that are difficult to capture. Investments in digital infrastructure and innovation often have high up-front costs with largely medium-to-long-term benefits, not quick, short-term outcomes desired by policy makers. The
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new DIAL Valuing ICT4D Project Impact Toolkit is a practical guide to identifying appropriate valuing impact methodologies to forecast the benefits of planned ICT investments. The toolkit can also be used to evaluate existing digital development activities in low-income countries. It presents five valuation methodologies for ICT4D projects: Cost Effectiveness Analysis, Cost Benefit Analysis, and Social Return on Investment explore the relationship from investment costs through to impact; Multi-Criteria Analysis explores the relationships from activities through to outcomes; Econometrics explores the relationship from activities through to impact. The methodologies considered vary in their application, but they largely explore the relationship between investment costs, related activities and outputs, and the desired change in outcome or impact. Implementing these methodologies can be complex and resource intensive depending on the scope and level of detail desired." (Ictworks.org)
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