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Self-Regulation of Media
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Audience Feedback, Interaction & Participation
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Audience Research
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Media Monitoring, Media Observatories
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Digital Communication, Digital Media
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Disadvantaged Groups & Communication, Minorities & Media
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Accountability & Transparency of the Media
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Gender and Media, Gender and Communication
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The Ethics of Journalism: Individual, Institutional and Cultural Influences

London; New York; Oxford: Tauris;University of Oxford, Reuters Institute for the Study of Journalism (2014), xxiv, 279 pp.
"The rise of digital and social media necessitates a new way of considering the ethical questions facing practicing journalists. This volume considers the various individual, cultural and institutional influences that have an impact on journalistic ethics today. It also examines the links between et ... more
"On the one hand, there is the Voluntary Media Council of Zimbabwe (VMCZ), a self-regulatory structure favoured by the privately owned media players. On the other hand, there is the Zimbabwe Media Commission (ZMC) formed under statutory law and whose structure is still not adequate to resolve cases ... more

State of the Newsroom: South Africa 2013. Disruptions and Transitions

Johannesburg: University of the Witwatersrand, Wits Journalism (2013), vii, 100 pp.

The Modern News Ombudsman: A User's Guide

Organization of News Ombudsmen (ONO) (2011), 51 pp.
"An ombudsman is there to act as a counterweight or antidote to the natural assumptions of any organization that everything that happens is usually for a good reason or is done for the best of motives. An ombudsman is there to ask simple questions: “Are you sure?” “How do you know?” S/he is ... more
"The chapters that follow provide an important insight into the evolution, current status and challenges to the effective implementation of media self-regulation systems in South East Europe and Turkey. Obstacles identified, which are likely to resonate in transitional democracies and other settings ... more

Sword and Shield: Self-Regulation and International Media: A Report

Washington, DC: Center for International Media Assistance (CIMA) (2009), 33 pp.
"1. The media development community should work within individual media houses to create in-house, publicly reported complaint systems rather than relying solely on outside press councils to do the job. 2. Funding groups should encourage media criticism, in forms such as local journalism reviews. 3. ... more
"Composed of questions and answers, this guidebook is practical and easy to use. There is no ‘one-fits-all’ model that can be readily adopted anywhere. Therefore, the publication does not focus on specific countries, but rather on a wide range of practical concerns. How do the existing self-regu ... more

Le feedback des usagers dans les médias

Bruxelles: Fondation Roi Baudouin (2000), 165 pp.
"La comparaison entre les situations évoquées dans les deux parties de ce travail (Belgique v/s exemples étrangers) le souligne de manière patente: la Belgique présente un déficit appréciable en matière de feedback des usagers en regard de ce qui se passe ailleurs dans le monde." (Conclusion ... more