"In this article, we employed communication infrastructure theory (CIT) to analyze Gram Vaani’s (“Voice of the Village”) Covid-19 Response Network in India. We reviewed key CIT components (i.e., storytelling network and communication action context) and their applications in civic engagement,
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health disparities, and crisis mitigation. Our results showed that Gram Vaani’s Covid-19 Response Network merged all three types of CIT application into an integrated whole and extended it to marginalized rural and migrant/resident worker communities in India. In 15 months, 870,000 individuals used the organization’s Mobile Vaani platforms, made 2.5 million calls, recorded 24,880 voice reports, and shared 2,327 impact stories. Taken together, they amplified the voices of the most vulnerable, provided direct assistance, and held government agencies accountable in three major areas: health promotion and healthcare access, livelihood support and working conditions, and safety nets and essential services. We identified (1) storytelling network actors at all levels (micro, meso, interstitial, and macro), (2) enabling and constraining communication action contexts of pandemic community mobilization, and (3) specific impact pathways for different storytelling network actors to overcome barriers and leverage Mobile Vaani as an enabling and empowering communication action context." (Abstract)
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"Mobile phone surveys are increasingly prevalent in low- and middle-income countries. The main modes include computer-assisted telephone interviewing (CATI), interactive voice response (IVR), and short message service (SMS, or text messaging). But there is surprisingly little research to guide resea
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rchers in selecting the optimal mode for a particular survey. To address this gap, this study compares cross-sectional CATI, IVR, SMS, and face-to-face (FTF) surveys of the general population in Nigeria. We ask four research questions: (1) What are production and response rates to CATI, IVR, SMS, and FTF surveys? (2) How representative (age, gender, education, marital status, literacy, household assets, urbanicity) are CATI, IVR, and SMS respondents relative to FTF respondents? (3) Can IVR and SMS provide an unbiased estimate of voting behavior? If there is bias, to what extent can weights reduce bias? (4) How does the cost and time differ across mobile phone survey modes? We find that FTF had the highest response rate (99%), followed by CATI (15%), IVR (3%) and SMS (0.2%). All mobile phone modes had substantial deficiencies with representativeness: mobile phones underrepresented women, older people, the less educated, and people in rural areas. There were differences in representativeness among mobile phone modes, but differences were relatively small and inconsistent. Both SMS and IVR produced biased estimates of voting relative to official statistics—but SMS was less biased than IVR. Weighting SMS and IVR data for demographic characteristics did not reduce bias. With regard to cost, we find that CATI is the most expensive mobile phone survey mode. For a survey of 3,000 completes, IVR is 43% the cost of CATI, and SMS is 24% the cost of CATI. SMS is significantly less expensive than IVR. We discuss the implications of these results for research and practice." (Abstract)
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"In 2015, Farm Radio International applied to Making All Voices Count for a practitioner research and learning grant. Farm Radio International (FRI) is a Canadian-based not-for-profit organisation working in direct partnership with approximately 600 radio broadcasters in 38 African countries to figh
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t poverty and food insecurity. The research studied the impact of one of FRI’s projects, the Listening Post, initially developed as a pilot project funded by the Bill & Melinda Gates Foundation to help agricultural development actors ensure their initiatives are responsive and accountable to farmers. The Listening Post is an interactive radio series aimed at an audience of farmers. It combines specialised interactive radio broadcasts with Uliza, a tool created by FRI for gathering and analysing feedback and questions from audience members. Uliza is built on an interactive voice response (IVR) system which enables listeners to vote on poll questions, leave messages and request the delivery of specific information. The research aimed to assess the effectiveness of the Listening Post, and to examine its potential as a tool for the adaptive management of agricultural programmes. This practice paper describes the research, and reflects more broadly on the challenges and opportunities provided by feedback models such as the Listening Post for improving inclusive and participatory agricultural development, and for advancing adaptive programme implementation based on feedback. It also discusses the potential of building on a tech-enabled feedback model to enable collective civic action for extension services that are responsive to the priorities of smallholder farmers. If the information generated by multi-stakeholder platforms like the Listening Post is to lead to adaptation and change in service provision, it is necessary to develop common understandings of the roles and responsibilities of different stakeholders from the outset of programme design and implementation." (Summary)
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"This report provides a broad overview and assessment of how Interactive Voice Response (IVR) systems are being implemented in international development work with an emphasis on the particular role IVR can play in peacebuilding work in post-conflict contexts. In order to narrow the scope of research
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, this study focuses primarily on the usage of IVR in conjunction with radio for development projects in different crisis and post-crisis zones in Africa and India, as operationalized within the larger international development contexts. This report offers a review of the existing literature about IVR applications in non-Western contexts, supplemented by primary research based on interviews with practitioners who are using or designing IVR systems in the field. Many of the individuals interviewed work at organizations that have conducted their own impact evaluations of the new technologies they are using. This study aggregates these assessments." (Executive summary, page 2)
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"To help improve the flow of information among marginalized communities of West Kalimantan Indonesia, where large palm oil companies wield tremendous power, the Internews Center for Innovation and Learning initiated a three-month pilot project in September 2011 that combined the power of mobile phon
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e technologies with citizen journalism. The project created a news service based on Short Message Service (SMS) and Interactive Voice Response (IVR) technology. This report evaluates the project's success in capitalizing on existing mobile phone technology to provide needed information, in addition to empowering community members to report on issues of concern and make their voices heard by local government authorities and companies. Major successes, including high subscription rates and helping with the resolution of two local disputes with palm oil companies, were tempered by significant challenges, including low contribution rate among trained citizen journalists and limitations of the local media partner to maintain the news service. Technical challenges included West Kalimantan’s unreliable mobile phone network and the lack of locally available technical expertise." (Internews website)
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"Freedom Fone allows anyone with a phone to access or contribute information on a specific issue 24 hours a day and seven days a week. It takes advantage of audio and text to address language and literacy barriers when reaching out to marginalised audiences that don't have access to other media. No
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internet access is required by either you or your audience for this. Freedom Fone uses interactive voice menus to deliver information to and record information from a caller. You will be familiar with this kind of menu already: "press 1 to access your account, press 2 to speak to a representative, press 3 to record a message...". We all sometimes have to deal with this kind of system when we dial a number to top up the credit on our mobile phone account, or to talk to a support person, etc. Freedom Fone enables you to design your own interactive menus to: share audio information with your audience; this audio information can take many forms including voice menu (press 1, press 2, etc.), educational dramas, short news items, or even a song; organise a poll to enable your audience to vote on an issue using their phone; collect SMSs from your audience - these might be updates about specific news events, alerts or similar time critical information; get your audience to leave audio messages to share their opinion on a particular topic or make reports in their own language." (Page 4)
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