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Bridging digital gaps in a mobile device age: Evidence from community telecentres in Ghana

Daniel Azerikatoa Ayoung, Frederic Naazi-Ale Baada, Oswin Aganda Anaba, Augustine Aduko Alu

African Journal of Empirical Research, volume 6, issue 3 (2025), pp. 776-792

"This study explores the usefulness of Community Information Centres (CICs) amidst growing ubiquity of mobile phones. It examines how CICs can play a complementary role to personal mobile phones, specifically in facilitating access to information that translates into social and economic progress. Th ... more

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World Bank Open Data: Data 360
Top Insights

Washington: World Bank (2025)

"Data360 consolidates 300 million data points for more than 200 economies, covering more than 10,000 indicators that are disaggregated by sex, age, employment, location, income, education level, and more. It gives users a 360-degree view of development challenges and progress across five focus are ... more

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AI for Good Innovate for Impact. Interim Report 2025

Geneva: ITU (2025), xxxiv, 828 pp.

"Artificial intelligence (AI) is reshaping the way we address complex societal challenges, offering new possibilities in areas such as healthcare, climate resilience, education, and digital inclusion. The Innovate for Impact project was launched in 2024 to identify, support, and showcase practical A ... more

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Technical study on telecommunication and ICT infrastructure data, costs and analysis in Nigeria

Geneva: ITU (2025), ix, 72 pp.

"This study analyses the costs of connecting to the Internet and providing Internet services in Nigeria for fibre-optic network connectivity, microwave links, mobile broadband cellular links, and cellular communications. The analysis has focused on the capital expenditure (capex) of telecommunicatio ... more

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Measuring Digital Development. Facts and Figures: Focus on Landlocked Developing States
Top Insights

Geneva: ITU (2025), iv, 33 pp.

"Landlocked Developing Countries (LLDCs) face unique development challenges. Higher transportation costs, trade barriers, and limited connectivity impede economic integration. LLDCs rely on neighbouring countries for access to trade routes, resulting in delays and higher costs. These countries also ... more

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The revised SADC toolkit on universal access funding and universal service fund implementation 2024

Kerron Edmunson

Geneva: ITU (2025), xi, 76 pp.

"In 2011, working with the Communications Regulators’ Association of Southern Africa (CRASA),1 the International Telecommunication Union (ITU) in cooperation with the European Commission (EC) published a toolkit on universal access funding and universal service implementation to provide guidance o ... more

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Measuring Digital Development: The ICT Development Index

Geneva: ITU (2025), iv, 36 pp.

"I am pleased to present the 2025 edition of the ICT Development Index (IDI). This is the third edition based on the revised methodology adopted by Member States in 2023. The current IDI is anchored in the concept of universal and meaningful connectivity (UMC), a term coined by ITU in 2021 that has ... more

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Measuring digital development: The affordability of ICT services 2024

Geneva: ITU (2025), iv, 27 pp.

"This edition’s findings highlight important progress: in 2024, mobile broadband services have become more affordable in most regions and for most income groups, and a growing number of countries are meeting the Broadband Commission’s target of entry-level broadband services costing less than 2 ... more

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Bridging the Digital Divide in Rural Peru with Long-Distance WiFi

ICTworks, May 13 (2025)

"In the Santiago River Basin of Peru’s Amazonas region, an ambitious initiative is underway to bridge the digital divide and bring reliable internet connectivity to rural communities. The “Connectivity for the Santiago River Basin” project, led by a multi-stakeholder alliance, aims to foster s ... more

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State of the Media: Federated States of Micronesia

ABC International Development;University of Adelaide;Pacific Media Assistance Scheme (PACMAS) (2025), 33 pp.

"The findings in this report highlight the challenges associated with media access in FSM, which are amplified by the country’s dispersed geography. Internet is difficult to access outside of major population centres, however, the recent introduction of Starlink and expected completion of submarin ... more

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Digital Ecosystem Country Assessment (DECA): Ghana

Reyn Anderson, Yaroslav Eferin, Kate Gromova, Vlad Manoil, Victor Teppeh

USAID, Digital Frontiers Project, external version (2024), 149 pp.

"Ghana is among Sub-Saharan Africa’s leaders in digital transformation. Over the past decade, the government has put the key institutions, legislative frameworks, strategies, and policies in place that are necessary to drive change. The Ministry of Communications and Digitalization leads and coord ... inates development and implementation of a core set of policies and strategies that are digitally transforming the government, economy, and society. The ICT for Accelerated Development (ICT4AD) Policy has guided this journey for more than a decade. A new Digital Economy Policy is drafted and under review to drive the next stage of Ghana’s digital development. The National Financial Inclusion and Development Strategy and the National Cyber Security Policy and Strategy have also been key. Ghana adopted an inclusive approach to developing its cybersecurity strategy, which contributed to improved cybersecurity capacity and considered citizens’ online safety and freedoms. However, a clear strategy for protecting critical national infrastructure is missing. Ghana has been a pioneer and champion of digital government transformation in West Africa over the past decade, with funding and support from the World Bank. Important whole-of-government platforms and services have been put in place, including the Government Wide Area Network (GWAN), which provides internet connection to more than 1,000 district assemblies, hospitals, police stations, and post offices across the country; a National Data Center; the Smart workplace suite, which includes email and productivity tools for government employees; and Ghana.gov portal, a one-stop-shop for citizen services. Still, digital government transformation is incomplete. Easy, efficient, online government services are in demand, but the Ghana.gov portal options are limited, and most major government service providers have their own separate online services portals. The national identity Ghana Card could enhance digital service delivery by providing a universally recognized, secure, and easy-to-use means of digital identification and authentication for citizens when accessing both public and private digital services, but the current identification system is not integrated with other government-operated databases, significantly reducing its many potential applications. The Regional Coordinating Councils, and metropolitan, municipal, and district assemblies (MMDAs) are just now embarking on the digital transformation journey. The Ministry of Local Government and Rural Development coordinates their efforts. Challenges for Ghana’s remaining efforts at digital government transformation include adequate funding to manage and maintain its connectivity and data center infrastructure, affordable internet for regional governments, inadequate digital literacy and skills among mid-level and regional staff, or related national training programs. A big skill gap exists in cybersecurity; Ghana faces a deficit of skilled cybersecurity professionals. The government also needs to improve efforts at stakeholder engagement and awareness-raising when developing new policy proposals." (Executive summary, pages 11-12) more

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Internet Universality: Advancing Inclusive Digital Transformation with ROAM-X Indicators
Key Guidance

Paris: UNESCO (2024), 126 pp.

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Connected Resilience: Gendered Experiences of Meaningful Connectivity through a Global Pandemic

Ingrid Brudvig, Sonia Jorge, Margaret Nyambura Ndung’u

Global Digital Inclusion Partnership (2024), 57 pp.

"Looking at patterns between those with meaningful connectivity — defined as having daily internet use with 4G-like speeds, owning a smartphone, and an unlimited access point at home, work, or a place of study — and those with just basic or no internet access at all, we saw key distinctions betw ... een women based on geography and education in our study sample which impacted their experiences of the internet. Across our six survey countries [Bangladesh, Cambodia, Ghana, Mozambique, South Africa, Uganda], women with a tertiary education were nearly twice as likely to be meaningfully connected compared to their peers with less education. Women living in rural areas were three times more likely to lack internet access than their urban-dwelling peers, while women living in cities were over 50% more likely to have meaningful connectivity. Meaningful connectivity enabled women around the world to learn, earn, access government and financial services, and connect with family and communities, thereby also saving essential time and money in transport costs. Women’s educational level and having meaningful connectivity are the strongest predictors of finding information online or participating in the digital economy. Women int erviewed in underserved localities — such as remote villaes in India and impoverished urban settlements in Nigeria — reported restricted digital access due to: lack of infrastructure (such as mobile towers); high cost of devices and data services; income-generating activities and unpaid care work leave little to no time available to access connectivity or digital skills educational initiatives; dependency on men in their family to use devices [...] We propose four tiers of achievable solutions — and call attention to policymakers, investors, and the ICT sector at large to fast-track meaningful connectivity and inclusive digital development for all: 1. Deep investments that use substantial resourcing to make profound changes in a specific policy area or for a specific community. Universal Service and Access Funds (USAFs) represent a key mechanism across the majority world for deep investment strategies. When well executed, they provide clear interventions with measurable changes in the lives of affected communities. 2. Grand visions that combine years of effort with substantial funding resources to revolutionize the status quo. National broadband plans and other key strategy documents — when appropriately supported and resourced through implementation stages — represent a core example of grand visions within this space. 3. Easy wins that are comparatively discreet and specific changes that can still create tangible value at their scale. Gender data — collecting it, creating it, analyzing it, and using it — is a critical component to several easy wins that have been implemented in recent years. Policymakers can start from this level of research and measurement to make clear steps in the right direction. 4. Scalable systems that represent large, programmatic change in the pre-existing ways of working. Multistakeholder approaches and gender targets can provide the foundation for long-term, ongoing processes that scale progress towards closing the gender digital divide. By using policy and regulation to create mechanisms and procedures that consider digital inclusion, policymakers can build habits and routines that gradually and consistently change the course of history." (Executive summary, pages 2-4) more

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Impact Assessment: Rural Household Devices Project Program of the Uganda Communications Universal Service Access Fund (UCUSAF)

Evelyn Namara, Ingrid Brudvig

Alexandria, VA; Kampala: Global Digital Inclusion Partnership;Uganda Communications Commission (2024), 46 pp.

"The impact assessment underscores the commendable achievements of the Rural Household Devices project. By December 2023, the initiative had successfully reached 54 districts and impacted 10,706 households. The outcomes are multifaceted and transformative, with a substantial number of beneficiaries ... more

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The price of the world in your pocket: A price only some can afford. 2024 Device Pricing

Sonia Jorge, Onica Makwakwa

Alexandria, VA: Global Digital Inclusion Partnership (2024), 9 pp.

"The median price for a smartphone globally is US$92.59. The lowest regional median price is in Africa, at $60.23, while the highest is $101.88 in the Americas. The median global affordability (defined as price as a percentage of average monthly income) for a smartphone is 11%. Europe has the greate ... st regional affordability, at 4.5%, while Africa has the least, at 41%. The median smartphone price among low-income countries is $36.62, rising in line between price and income groups, with the median smartphone price among high-income countries at $121.49. Feature phones offer a lower price point. The global median price for an internet-capable feature phone is $25, at 5.53% affordability. This data is not a measure of all prices in all contexts. For example, we know that second-hand markets are thriving and typically offer lower prices than buying new devices. We also know that many retailers not affiliated with a mobile network will sell unlocked devices that are able to function on multiple networks. However, given the widespread and consistent nature of operators selling phones through their website, this data assumes that the prices set by operators are not without context: they will be responsive to the competitive pressures of other retailers in the markets in which they operate. While these prices are not definitive on what the cost of a smartphone is in each country, they are certainly indicative of the range of prices that customers have in several parts of the world. [...] Across the three years of data collection, the median device price did not vary more than $15 between each period. At the same time, device affordability grew, with the highest median price – $92.59 in 2024 – corresponding to the greatest affordability at 10.99%. This is because average incomes rose globally across these four years, meaning that while the price of the device might be similar as before, it represents, on average, a smaller fraction of how much someone has to spend from their income to afford it. This trend, if it remains, will indicate continued progress towards greater affordability for all. However, the slow pace of progress means that devices will remain unaffordable for millions without responsive action from policymakers and industry." (Pages 3-5) more

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Measuring Digital Development. Facts and Figures: Focus on Small Island Developing States
Quick Overview

Geneva: ITU (2024), v, 33 pp.

"In this special edition of ITU's Facts and Figures series, we explore the impressive progress and ongoing obstacles SIDS encounter amid the digital revolution. On the occasion of the fourth International Conference on Small Island Developing States (SIDS4), our goal is to provide stakeholders with ... more

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Telecommunication networks and infrastructure resilience assessment in Haiti

Gregory Domond

Geneva: ITU (2024), xii, 96 pp.

[.] the report examines three pivotal areas of assessment. First, there was an evaluation of the damage to Haiti’s networks and infrastructure after the 2021 earthquake, along with the restoration of telecommunication services. Second, the assessment focused on Haiti’s country-level resilience, ... more

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Transformative Connectivity: Trends in Satellite Innovation

Geneva: ITU (2024), 8 pp.

"Satellite technology represents a transformative solution to global connectivity challenges, particularly in developing countries and in rural and remote regions. By expanding connectivity in these historically underserved areas, satellite networks are bridging the digital divide and driving sustai ... more

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Challenges and opportunities for using universal service funds to bridge the digital divide

Geneva: ITU (2024), 10 pp.

"This document presents the joint interim (annual) deliverable for Question 4/1, “Economic aspects of national telecommunications/ICTs”, and Question 5/1, “Telecommunications/ICTs for rural and remote areas”. It concerns the challenges and opportunities associated with using universal servic ... more

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Conectividad en Amazonía: Recomendaciones para combatir la brecha digital

Paloma Lara-Castro (coord.)

Derechos Digitales (2024), 17 pp.

World Bank Open Data: Data 360 Top Insights

Measuring Digital Development. Facts and Figures: Focus on Landlocked Developing States Top Insights

Internet Universality: Advancing Inclusive Digital Transformation with ROAM-X Indicators Key Guidance

Measuring Digital Development. Facts and Figures: Focus on Small Island Developing States Quick Overview

World Bank Open Data: Data 360
Top Insights

Measuring Digital Development. Facts and Figures: Focus on Landlocked Developing States
Top Insights

Internet Universality: Advancing Inclusive Digital Transformation with ROAM-X Indicators
Key Guidance

Measuring Digital Development. Facts and Figures: Focus on Small Island Developing States
Quick Overview