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„Hi, how may I assist you?” Chatbots for Better Service Delivery. Practical Guide, Applications and Principles in Development Cooperation
Key Guides
Bonn; Eschborn: Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) (2026), 48 pp.
"The guide provides lessons-learnt for building AI chatbots and explores: motivations and requirements for developing a chatbot; functional types of AI chatbots suitable for different projects; content and knowledge base behind chatbots; technological architectures for AI chatbots; steering and man
...
"This toolkit is designed to help community media managers lead and oversee audience research in practical, affordable, and meaningful ways. It simplifies research concepts and focuses on actions that can be implemented using existing staff and community resources. Each section contains short explan
...
Periodismo comunitario y local en defensa de la Amazonía: Hoja de ruta para medios y organizaciones en la cocreación de estrategias comunicativas de impacto e incidencia
Key Guides
Bonn: Deutsche Welle DW Akademie (2026), 77 pp.
"En resumen: [esta publicación] es una guía de carácter práctico, una caja de herramientas metodológicas que ayuda a medios locales y comunitarios u organizaciones de la sociedad civil a diseñar en conjunto y colaborativamente, junto con otros aliados, procesos y estrategias de incidencia o im
...
Trauma‑Sensitive Reporting: Basics of Understanding Trauma‑Informed Journalism. Tipsheets for Reporters
Key Guides
Free Press Unlimited (2026), 38 pp.
"Trauma-informed practices first emerged in the medical field, as the medical community began to understand psychological trauma and Post-Traumatic Stress Disorder PTSD. Despite the novelty of the term, covering traumatic events, such as natural disasters, sexual assault, homicides, and wars, has al
...
Osint: Wie Sie Informationen Finden, Verifizieren und Verknüpfen
Key Guides
Bonn: Rheinwerk Verlag (2026), 451 pp.
"OSINT steht für Open Source Intelligence: die Kunst, Informationen aus offenen Quellen zu gewinnen, sie auszuwerten und zu verstehen. Jedermann darf das, aber nur wenige können es richtig. In diesem Leitfaden zeigt Ihnen Samuel Lolagar Methoden und Tools für umfassende Recherchen. Sie lernen, wi
...
Creating effective environmental communication strategies: A ten step guide for practitioners
Key Guides
Gland (CH): International Union for Conservation of Nature (IUCN) (2026), xi, 143 pp.
"Creating Effective Environmental Communication Strategies offers conservation professionals a straightforward, ten-step guide for designing and delivering strategic communication that drives measurable conservation impacts. Written for government focal points, NGO staff, scientists, privatesector
...
Effective Serious Games Development: A Step-by-Step Guide for Beginners
Key Guides
Boca Raton, FL: CRC Press (2025), xii, 222 pp.
"This book showcases the entire lifecycle of a serious games project and guides the reader through different phases step by step. It follows a narrative approach, telling the story of a young game developer in a fictitious near-future setting who overcomes the challenges of a typical development pro
...
"This toolkit advocates taking a Human Rights-based approach to data governance. This means ensuring that data practices—across the full data lifecycle from collection to (re()use— should respect, protect, and fulfill the rights and freedoms of individuals and communities. This also entails trea
...
Inteligencia Artificial: Guía de uso para informativos en radio comunitaria
Key Guides
Red de Emisoras Comunitarias del Magdalena Medio (AREDMAG) (2025), 24 pp.
"La guía que aquí presentamos propone caminos prácticos para incorporar la IA en los noticieros radiales, desde la redacción automatizada hasta la interacción con los oyentes en tiempo real, pasando por la generación de contenidos sonoros, el monitoreo de fuentes y el análisis de impacto. Cad
...
"Este material está compuesto por un diccionario, dividido en ocho secciones, con cien conceptos clave para comprender la conflictividad social en nuestro país. Además, incluye un decálogo con indicaciones y recomendaciones para la cobertura periodística de conflictos sociales desde un enfoque
...
101 Digital Marketing & Fundraising Best Practices: A Checklist for Nonprofits
Key Guides
Nonprofit Tech for Good (2025), 13 pp.
"101 Digital Marketing & Fundraising Best Practices for Nonprofits is a blog series that covers the fundamentals of website and email marketing, online fundraising, and social media for nonprofits. This checklist of 200+ digital marketing and fundraising tasks will help your nonprofit get organized
...
Model Disaster Preparedness and Response Plan for Media Institutions
Key Guides
Paris: UNESCO (2025), 17 pp.
"This tool is about transforming vulnerability into strength. It empowers the media to navigate the entire disaster management cycle with precision, from early warnings that pierce the noise to investigative stories that hold those who wield power accountable. It establishes minimum policies and sta
...
The Replaybook: A Field Guide to the Climate and Information Crisis
Key Guides
Berlin: Tactical Tech (2025), 285 pp.
"We are experiencing a climate and information crisis. While temperatures rise, the digital information landscape is fast becoming a toxic wasteland. The distortion of knowledge is accelerating polarisation, radicalisation, and confusion — endangering our ability to respond to climate change. The
...
Public Interest Communications: Strategy for Changemakers
Key Guides
New York; London: Routledge (2025), xii, 344 pp.
"Written by two practitioners with deep professional experience, this book introduces readers to public interest communications, which takes an evidence-based approach to using strategic communications to drive positive social change. Each chapter includes accessible, applicable insights, exercises
...
Manifiesto sobre la Viabilidad de los Medios de comunicación: Un marco común para la acción conjunta
Key Guides
Bonn et al.: Deutsche Welle DW Akademie; Media Viability Manifesto Initiative; UNESCO IPDC (2024), 37 pp.
"El Manifiesto sobre la Viabilidad de los Medios de comunicación (MVM, por sus siglas en inglés) proporciona un marco común, urgentemente necesario, para la acción conjunta de la comunidad mundial de desarrollo de los medios. Su objetivo es triple: fomentar la claridad conceptual, reforzar la co
...
Journalism Ethics: 21 Essentials from Wars to Artificial Intelligence
Key Guides
Hong Kong: Hong Kong University Press, 1st ed. (2024), 241 pp.
"This concise and authoritative work offers the latest guidance on journalism ethics for students and media professionals and will help empower news consumers to make informed decisions about the trustworthiness of their sources of information. It offers advice on all aspects of journalism ethics in
...
Media for Pluralism Toolkit
Key Guides
"Sustainable Independent Media Activity (SIMA) partners the Aga Khan Foundation (AKF) and the Global Centre for Pluralism (the Centre) have developed this toolkit to support media actors in South Sudan. The purpose of this toolkit is to provide media actors with a set of analytical concepts, practic
...
Tomar medidas contra la violencia de género facilitada por la tecnología: Manual de recursos para formadores y activistas
Key Guides
Toronto; Geneva: Asociación Mundial para la Comunicación Cristiana (WACC); Consejo Mundial de Iglesias (2024), 33 pp.
"This toolkit provides an overview of key content, along with exercises, to help make individuals and groups aware of the existence and impact of tech-facilitated gender-based violence. Research and advocacy tools are then presented so that people can use their new awareness and skills to make a dif
...
Vernetzt und zugewandt - digitale Gemeinde gestalten: Ein Praxishandbuch
Key Guides
Neukirchen-Vluyn: Neukirchener Verlag (2024), 220 pp.
"Die Lebenswelt der meisten Menschen ist digital, viele Gemeinden sind es dagegen noch nicht. Nicht nur bei sinkenden Mitglieder- und Gottesdienstbesucherzahlen wird es höchste Zeit, Wege zu finden, um relevant zu bleiben. Auch darüber hinaus bieten digitale Angebote viel Mehrwert für ein lebendi
...
The Media Viability Manifesto: A Common Framework for Joint Action
Key Guides
Bonn et al.: Deutsche Welle DW Akademie; Media Viability Manifesto Initiative (2024), 33 pp.
"The Media Viability Manifesto (MVM) provides an urgently needed common framework for joint action from the global media development community. Its aim is three-pronged: To foster conceptual clarity, to strengthen strategic collaboration between multiple stakeholders, and to align practical implemen
...
