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COVID-19 Communication
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Expanding Connectivity to Fight COVID-19: Recommendations for Governments and Telcos
Access Now (2020), 15 pp.
"Both international and domestic laws recognize that extraordinary circumstances require extraordinary measures. The COVID-19 pandemic is such an extraordinary circumstance, and it requires that telecommunications companies (“telcos”) and governments take extraordinary measures to ensure that pe
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"This style guide [...] was produced to support Liberian journalists reporting on COVID-19 - to encourage the accurate use of terms and phrases while reporting on the pandemic." (Page 1)
Comunicación, sociedad y salud en contexto de pandemia
Deep Insights
Chasqui: Revista Latinoamericana de Comunicación (Quito), issue 145 (2020), pp. 41-300
Your Safety as a Journalist Reporting COVID-19
Internews (2020), 3 pp.
"En el área rural, se ratifica la predominancia de la radio sobre los otros medios (59% escucha siempre o casi siempre), seguido muy de cerca de la televisión (56% mira televisión) y luego los medios digitales, el Facebook (41% se conecta) es más reconocido como un medio de información que el W
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From Distrust to Solidarity: How Can We Inform People About Coronavirus? Recommendations
Lviv; London: Public Interest Journalism Lab; Lviv Media Forum; London School of Economics and Political Science (2020), 17 pp.
"The audience has clear requests concerning the presentation of information and the range of themes. In our opinion the following observations are most important: There is a need to separate useful information in the media from “information noise”, as the latter can raise anxiety. Trust is felt
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COVID-19: Orientaciones para comunicar sobre la enfermedad por el Coronavirus 2019. Guía para líderes
Washington, DC: Organización Panamericana de la Salud (OPS) (2020), 10 pp.
"En un escenario ideal, se contaría con tiempo para hacer planes, establecer una estrategia de comunicación y una guía de acción. Pero situaciones como estas, requieren aptitudes inmediatas para comunicarse con el público. La comunicación de riesgos es un componente integral de la gestión de
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Journalism, Press Freedom and COVID-19. Issue Brief in the UNESCO Series: World Trends in Freedom of Expression and Media Development
Paris: UNESCO (2020), 17 pp.
"Key trends: Fueling the pandemic, a dangerous “disinfodemic” has arisen; Against soaring demand for verified information, independent media have risen to the challenge; Technology companies are taking action, but more transparency is needed; Some regulatory measures have led to new restrictions
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Combatting COVID-19 disinformation on online platforms
Paris: OECD (2020), 7 pp.
"Disinformation and misinformation about COVID-19 is quickly and widely disseminated across the Internet, reaching and potentially influencing many people. This policy brief derives four key actions that governments and platforms can take to counter COVID-19 disinformation on platforms, namely: 1) s
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Countering Online Misinformation Resource Pack
UNICEF Regional Office for Europe and Central Asia (2020), 26 pp.
"The pack provides easy access to various types of resources (tools, reports, toolkits, journal articles, etc.) that can support the development of tactics and plans to counter misinformation. The pack also provides a summary of what the research indicates as potential solutions to tackle misinforma
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Understanding the Infodemic and Misinformation in the Fight Against COVID-19
Washington, DC: Pan American Health Organization (PAHO) (2020), 6 pp.
"Misinformation is false or inaccurate information deliberately intended to deceive. In the context of the current pandemic, it can greatly affect all aspects of life, especifically people’s mental health, since searching for COVID-19 updates on the Internet has jumped 50% –70% across all genera
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How to Improve Communication During COVID-19: A Practical Guide
Inter-American Development Bank (IDB) (2020), 24 pp.
"This document offers a practical guide on how to design behaviorally-informed communications and interventions that help contain the spread of Covid-19. How and with what resources should you communicate to overcome the deep behavioral biases that we all have and that are heightened in situations o
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Disinfodemic: Deciphering COVID-19 Disinformation
Key Guides
Paris: UNESCO (2020), 16 pp.
"COVID-19 disinformation creates confusion about medical science with immediate impact on every person on the planet, and upon whole societies. It is more toxic and more deadly than disinformation about other subjects. That is why this policy brief coins the term disinfodemic. Using this frame, the
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"This resource offers a tool for news organizations to adopt safety protocols that respond to the extraordinary circumstances created by the COVID-19 pandemic. The document seeks to empower commissioning editors to improve and adapt safety practices so the pandemic is covered professionally and in a
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