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"In this guide I am going to walk you through a few methods you can use to evaluate a website. The specific method(s) you choose will depend a lot on your evaluation goals. And ultimately, you will probably want to mix these methods. But website evaluation doesn’t need to be overly complex. Our go ... more
"For the past six years, we’ve been investing heavily in phone-based surveys to gather high-quality feedback and social performance data. Our belief has been that, when done correctly, phone-based phone surveys can get high-quality customer data at a fraction of the cost of traditional in-person s ... more
"If you have asked someone to cover a story for you, you have a legal and ethical duty of care to that person. The legal aspects may vary between jurisdictions, but increasingly courts are considering these issues and in at least one case (in Australia) have ruled against the news organization, in a ... more
"This brief sets out practical considerations relating to flows of information, misinformation and disinformation though online media, particularly social media networks, in the context of the COVID-19 pandemic. It details various types of online media, key players and influencers on social media, a ... more
"Three communication considerations: 1. What - Define communication goals; 2. Who: Identify needs and persepctives of intended audience; 3. How: Create and disseminate tailored messages." (Page 1)
"Beratende und andere Fachkräfte erleben während der Coronapandemie eine nie dagewesene Herausforderung, da ihre eigene Lebenssituation und zugleich die Lebenswelt ihrer Klient*innen sich grundlegend geändert hat. In besonderen Krisenzeiten wie bei einem Lockdown, Kontaktbeschränkungen oder Isol ... more
"This Guidance aims to help teachers understand key issues related to home-based distance learning during COVID-19 school closures and design and facilitate effective learning activities. While we fully recognize the complementary relationship between formal and non-formal education, and continuity ... more
"This Open Source Documentation Guide aims to help you understand what you can do to prepare real open source documentation, how you come up with open source solutions, finalised products and overcome challenges in process and methods." (Page 2)
"The purpose of this guide is to highlight research, theories, models, and research-driven recommendations that will help ensure effective communication strategies for organizations worldwide. The Institute for Public Relations has reviewed more than 100 research articles to assemble this guide. Bel ... more

Online Community Moderation

Hilversum: RNW Media (2020), 12 pp.
"This knowledge brief showcases RNW Media's experience with online community moderation. It explains what community moderation means, why we believe it is an essential component of our Citizens' Voice programme, and the strategies we have developed together with our moderators to guide them in the w ... more

Digital Skills Assessment Guidebook

Geneva: ITU (2020), viii, 76 pp.
"This guidebook draws on, and complements, the ITU Digital Skills Toolkit published in 2018. Whereas the toolkit was designed to help policy-makers develop national digital skills strategies and roadmaps, this guidebook focuses on helping them identify national skills gaps and requirements, which ca ... more
"The resource provides a guide for the expected costs of various evaluative activities in an Australian context. The main purpose for commissioners of evaluative activity to have a sense of the budget they should set aside for these activities. However, the guide also alerts potential users to the r ... more
"The aim of this document is to provide an introduction for companies to consider the relevance of the following issues for their operations, as well as inspiration and resources to begin to formalise their management of human rights. It is recognised that many of these issues cannot be solved by on ... more