"This publication reveals that the gap between ambition and reality remains wide. Mobile broadband coverage has expanded rapidly, offering most of the population the possibility of going online. And yet, only 38 per cent of the population currently uses the Internet—the lowest rate among all ITU r
...
egions. But adoption is just the beginning. Universal and meaningful connectivity (UMC) is a new imperative. Achieving UMC means not only ensuring that everyone can access and use the Internet, but also that they can do so safely, productively, and affordably—whenever and wherever needed. In Africa, this possibility remains the privilege of a few. Gaps in affordability, digital skills, and connectivity quality disproportionately affect rural communities, women, and lower-income populations. These divides are leaving millions behind as the digital economy advances. The challenge is especially acute for Least Developed Countries (LDCs), which make up more than half of the countries in the region. Many of these nations face multiple, compounding barriers to digital inclusion, and require targeted, sustained support.
At the same time, this publication offers reasons for optimism. Africa is home to a growing number of digital pioneers—countries, communities, and individuals who are leading innovative approaches to e-waste management, digital entrepreneurship, accessibility, and regulatory excellence. The case studies in this report demonstrate the transformative power of digital technologies when supported by local leadership, inclusive policies, and international cooperation. Better data is essential to closing the digital divide. Africa faces the greatest connectivity challenges yet has the fewest resources—and the least data. Investing even modestly in measurement can yield outsized returns by identifying where needs are most acute, and which interventions will have the greatest impact." (Foreword)
more
"Ghana is among Sub-Saharan Africa’s leaders in digital transformation. Over the past decade, the government has put the key institutions, legislative frameworks, strategies, and policies in place that are necessary to drive change. The Ministry of Communications and Digitalization leads and coord
...
inates development and implementation of a core set of policies and strategies that are digitally transforming the government, economy, and society. The ICT for Accelerated Development (ICT4AD) Policy has guided this journey for more than a decade. A new Digital Economy Policy is drafted and under review to drive the next stage of Ghana’s digital development. The National Financial Inclusion and Development Strategy and the National Cyber Security Policy and Strategy have also been key. Ghana adopted an inclusive approach to developing its cybersecurity strategy, which contributed to improved cybersecurity capacity and considered citizens’ online safety and freedoms. However, a clear strategy for protecting critical national infrastructure is missing. Ghana has been a pioneer and champion of digital government transformation in West Africa over the past decade, with funding and support from the World Bank. Important whole-of-government platforms and services have been put in place, including the Government Wide Area Network (GWAN), which provides internet connection to more than 1,000 district assemblies, hospitals, police stations, and post offices across the country; a National Data Center; the Smart workplace suite, which includes email and productivity tools for government employees; and Ghana.gov portal, a one-stop-shop for citizen services. Still, digital government transformation is incomplete. Easy, efficient, online government services are in demand, but the Ghana.gov portal options are limited, and most major government service providers have their own separate online services portals. The national identity Ghana Card could enhance digital service delivery by providing a universally recognized, secure, and easy-to-use means of digital identification and authentication for citizens when accessing both public and private digital services, but the current identification system is not integrated with other government-operated databases, significantly reducing its many potential applications. The Regional Coordinating Councils, and metropolitan, municipal, and district assemblies (MMDAs) are just now embarking on the digital transformation journey. The Ministry of Local Government and Rural Development coordinates their efforts. Challenges for Ghana’s remaining efforts at digital government transformation include adequate funding to manage and maintain its connectivity and data center infrastructure, affordable internet for regional governments, inadequate digital literacy and skills among mid-level and regional staff, or related national training programs. A big skill gap exists in cybersecurity; Ghana faces a deficit of skilled cybersecurity professionals. The government also needs to improve efforts at stakeholder engagement and awareness-raising when developing new policy proposals." (Executive summary, pages 11-12)
more
"[...] digital divide has demonstrated the urgency of our vision of building an inclusive digital economy and made it even more critical than ever before. UNCDF’s strategy, ‘Leaving No One Behind in the Digital Era’ launched in 2019, UNCDF continues to work with the government, private sector,
...
and academia to catalyse innovations and scale digital solutions that address systemic constraints in the social and economic sectors. This guide aims to empower trainers and other stakeholders in implementing the digital and financial Literacy initiatives including specifications for devices delivered under the Digital Literacy Program as well as information on their configuration, setup and general management. There is also useful information on the procedures for sending and receiving money via mobile money followed by procedures for doing a mobile Money business. This manual describes the digital literacy curriculum and offers useful information on its usage by the trainers." (Foreword)
more
"This field practitioner’s guide provides step-by-step guidance for creating and using participatory video within a ComDev process. The guide is part of a modular training series, but can be used as a stand-alone resource for self-learning. It is
...
intended for use by communication practitioners, farmer and civil society organizations, field workers, extension services, farmer field schools and innovation brokers. This guide helps to identify the purpose, content and context for using participatory video as well as the advantages of using video for development, and presents tips about how to use and share participatory video. The guide will enable users to understand how to produce and share participatory video and how to use it to promote change in rural environments by engaging and giving voice to family farmers and smallholders. It explains how to use video to promote dialogue and engagement and to share knowledge and information, using the right e-platforms, tools, methods and practices to display video content and incorporate it in development processes and initiatives. The guide also touches upon the technicalities of video production, including framing shots, devising sequences, following shooting protocols and applying editing techniques.
more
"This newly revised edition of the ITU toolkit and self-assessment for ICT accessibility implementation, "Towards Building Inclusive Digital Communities", incorporates updates aimed to support the efforts of ITU members and all stakeholders in understanding and implementing ICT accessibility at nati
...
onal and regional level. Furthermore, the toolkit's self-assessment provides tailored expert advice and recommendations for enhancing digital inclusion, in line with the United Nation's global commitments, such as the Convention on the Rights of Persons with Disabilities and the 2030 Agenda for Sustainable Development. The toolkit will also enable ITU members and stakeholders to evaluate their advancement in implementation with efficiency and find good practices and solutions to make digital information, services, and products digitally accessible for all intended users." (Foreword)
more
"This document reports on the implementation of projects approved by the 64th meeting of the IPDC Bureau (June 2020) and implemented in 2020-2021, and on projects approved as part of IPDC’s rapid response mechanism in January 2021. It also includes the implementation reports of several projects th
...
at were approved by the 63rd Bureau meeting in June 2019 but whose implementation timeframe was extended until December 2021 due to delays related to the COVID-19 pandemic. It is meant for the information of the IPDC Bureau Members and donors." (Page 1)
more
"The Learning Power of Listening guide is intended for those who wish to coordinate, participate in, or support the use of SenseMaker—a complexity-aware, narrative-based method—in conducting assessments, monitoring progress, and carrying out evaluations or research. The guide can be used for per
...
sonal reference or for training others involved in a SenseMaker process. The experiences on which the guide is based, as well as the examples used, focus mainly on development programs, and particularly on efforts that focus on poverty reduction, social justice, peacebuilding, resilience, behavioral change, and restoring and protecting natural resources. They come from organizations and programs that have used SenseMaker over the last decade. The guide starts with considerations for judging the suitability of the method, followed by descriptions of the four phases of any SenseMaker process. Besides detailed guidance on preparing for and implementing a SenseMaker process, examples, and advice are offered for each phase. Despite its practical focus, this is not a do-it-yourself guide: there is no shortcut to learning SenseMaker. Mastering its practice requires deep, hands-on involvement in at least one to two processes from start to finish. Guidance from an experienced SenseMaker practitioner is also recommended. The guide summarizes practices that have evolved in international development, providing practical tips and examples of context-specific adaptations." (About this guide, page 9)
more
"There has been exponential growth in the numbers of ‘digital development’ programmes seeking to leverage technology to solve systemic challenges. However, despite promising results and a shift from pilots to scale-ups, many have failed to real
...
ise their full potential. This paper reflects on lessons learnt from scaling and transitioning one of the largest mobile health programmes in the world to the Indian government. The complementary suite of services was designed by BBC Media Action to strengthen families’ reproductive, maternal, neonatal and child health behaviours. Mobile Academy was a training course to refresh frontline health workers’ (FLHWs) knowledge and improve their interpersonal communication skills. Mobile Kunji was a job aid to support FLHWs’ interactions with families. Kilkari delivered weekly audio information to families’ phones to reinforce FLHWs’ counselling. As of April 2019, when Mobile Academy and Kilkari were transitioned to the government, 206 000 FLHWs had graduated and Kilkari had reached 10 million subscribers. Lessons learnt include the following: (1) private sector business models are challenging in low-resource settings; (2) you may pilot ‘apples’ but scale ‘oranges’; (3) trade-offs are required between ideal solution design and affordability; (4) programme components should be reassessed before scaling; (5) operational viability at scale is a prerequisite for sustainability; (6) consider the true cost of open-source software; (7) taking informed consent in low-resource settings is challenging; (8) big data offer promise, but social norms and SIM change constrain use; (9) successful government engagements require significant capacity; (10) define governance structures and roadmaps up front." (Abstract)
more
"The study identified resource gaps relating to broadband connectivity, affordability, digital literacy and skills, and priority digital services. It identified the need for reliable and quality telecommunication network coverage; digital literacy
...
and skills training (sales and marketing resources and skills); a reliable power/energy supply; banking services; an improved education environment with reliable Internet services; an improved health environment with digitally literate health workers; clean water and sanitation; adaptation to the effects of natural disasters; and, importantly, climate change mitigation and adaptation. It also identified the need to promote South Malekula as an attractive domestic and international tourist destination. The National ICT Development Committee of Vanuatu recently (2021) agreed to pursue the Smart Islands Vanuatu Programme, in which government stakeholders and citizens have indicated keen interest. Partners such as the Vanuatu Rural Electrification Project have also expressed interest in how the programme could stimulate demand for a local solar power grid." (Executive summary, page iv)
more
"There is need for further studies focusing on access to broadband services and how emerging technologies can be used to transform rural and remote areas into digital economies.
There is no one-size-fits-all model for financing rural connectivity a
...
nd engaging all stakeholders, but creating public-private partnerships (PPP) provides a workable solution.
Community networks are an important part of connectivity ecosystems, and they help bridge the digital divide.
While 4G is the predominant technology for connectivity in the world, a number of countries are turning to 5G for connectivity in rural areas.
The establishment of community telecentres or information centres is helping to achieve universal service for many countries and is key to attainment of the Sustainable Development Goals (SDGs).
ICT community information centres are useful in training communities to become ICT literate.
The principle of universal access has proven to be an essential development tool, and proper use of universal service/access funds offers a good opportunity for economic growth and poverty alleviation in developing countries." (Lessons learnt, page viii)
more
"This book focuses on ethnic journalism in the Global South, approaching it from two angles: as a professional area and as a social mission. The book discusses journalistic practices and ethnic media in the Global South, managerial and editorial strategies of ethnic media outlets, their content spec
...
ifics, target audience, distribution channels, main challenges and trends of development in the digital age." (Publisher description)
more
"The SSDM Report 2018 provides a number of concrete steps to further and strengthen the implementation of the International Telecommunication Union’s (ITU) Smart Sustainable Development Model (SSDM) Initiative. The ITU
...
Development Telecommunication Bureau (BDT) developed the SSDM Initiative in 2012, bringing together ICT for development (ICT4D) and ICT for disaster management (ICT4DM) to benefit both sectors through enhanced efficiency, cost-effectiveness and sustainability. This dual-use approach has become increasingly timely in light of the 2030 Agenda for Sustainable Development and its 17 Sustainable Development Goals, many of which rely upon information and communication technologies for their fulfillment.
[...] Part I considers how to broaden the funding base of emergency ICT response through a Global Emergency Fund; Part II provides a model to establish a network of volunteers to facilitate cooperative action; and Part III provides a number of recommended best practices as well as a checklist to facilitate the smooth trans-border movement of telecommunications equipment. Taken together, these steps can make inroads towards more secure and coordinated funding of emergency ICT responses, strengthened coordination between the actors involved in these efforts and making maximum use of their skills, and helping to lay the regulatory groundwork to ensuring that ICT equipment is made available and is optimized, not only during emergency situations, but even outside of these situations for development purposes." (Executive summary)
more
"Agripol is a platform that facilitates lobbying and advocacy of government, decision makers and the public by farmers’ organisations and others interested in agricultural development. Yam Pukri, which maintains the site, runs workshops and
...
training courses to help its clients gain lobbying skills and learn to use the information on the platform. Agripol lobbies via the website itself, as well as with posters, flyers, newspapers and video. Activities to provide these services have included developing and maintain the website, training the client organisations on information technology, and support on advocacy. The key resources have been staff skills and data. Major partners are the Ministry of Agriculture (which is itself a target of lobbying), research institutes, and civil society." (Page 5)
more
"The goal of this handbook is to provide guidance to practitioners and organizations interested in evaluating mental health prevention and early intervention (PEI) programs. In the course of developing an evaluation plan for a series of PEI programs implemented statewide by the California Mental Hea
...
lth Services Authority (CalMHSA), we found many resources that discussed general approaches to evaluating mental health programs and policies but few that discussed how to tailor an evaluation approach to mental health PEI activities in particular. PEI activities may require different evaluation strategies than treatment interventions do. First, the activities being administered are different in that they are not clinical interventions. Indeed, PEI activities are highly diverse and provided in many different types of nonclinical settings. Thus, the process outcomes that are used as indicators of successful implementation tend to look different for PEI interventions." (Introduction)
more
"ActionAid’s efforts of bring together communities radio stations from different states across the country in the recent National Consultation on Community Radio held at Bhubaneswar was quite useful to discuss the best practices of community radio stations, the challenges they face and the way for
...
ward. We thank Young India and Radio Namskar for partnering with us in this effort. The present publication on the best practices of the community radios in different parts of the country encapsulate the experiences and journey of the community radio stations in amplifying the voice of the marginalized communities, the change result they have achieved partnering with the communities and the larger aspirations of the community for social justice and equality. Through this publication we would like to share the learnings emerging from the practice of community radio stations. I look forward to carrying these conversations further with you dear readers, and hence I look forward to receiving your comments and feedback on this report." (Foreword)
more
"This publication aims to provide timely and relevant information on the major ICT trends and the implications of these trends. It serves as a knowledge resource for policymakers and government officials in Asia and the Pacific to increase their awareness and appreciation for the continuously evolvi
...
ng ICT landscape. It intends to present a broad understanding of how new and emerging ICT trends could be utilized to support sustainable and inclusive development. This publication is a collection of brief write-ups on the following eight ICT trends: 1. Digital Healthcare; 2. Mobile Payments; 3. Assistive Technologies; 4. Internet of Things; 5. 5th Generation Mobile Networks; 6. Artificial Intelligence and Machine Learning; 7. Blockchain and Shared Ledgers; 8. 3D Printing. This set of topics was selected based on their relevance to achieving the Sustainable Development Goals (SDGs). The topics selected also aim to provide a broadly representative sample covering a wide range of technology areas spanning hardware, networking, software and data, as well as application domains (i.e., healthcare, finance and disability). Each write-up introduces the topic by first describing the technology features and components, and then proceeds to highlight potential application areas and use cases, with examples from the Asia-Pacific region and beyond. This is followed by a discussion on the policy implications involving regulatory aspects, standards and linkages to the SDGs. Each write-up may vary slightly to highlight relevant aspects." (About, page 7)
more
"CTA’s ICT4Ag project (2014–15) enabled seven organisations in Africa and the Caribbean to develop, test and promote information services for smallscale farmers and fishers, traders and lobbying groups. Key recommendations: Understanding users
...
needs requires intensive interaction with potential clients before designing the app. Pilot testing can fine-tune the app and introduce it to the users. Simple or fancy? Many users still lack a smartphone needed to display graphics, but have a “feature phone” that can send and receive text messages. Offering a text-based service is cheaper and easier than developing and maintaining a graphical interface. Face-to-face promotion and training familiarise users with the app and help build a large client base. In the medium term, however, user fees are unlikely to sustain such services; they will still depend on other sources of income, espcially donor funds. Partnerships are vital – both as a source of data to analyse and disseminate, and for support in promoting the app among clients." (Page 1)
more
"Journalists’ organisations play a key role to defend the rights of journalists and equip them to rise to the challenge of the changing labour market. Journalists’ organisations themselves also undergo changes to renew their commitment and strategies to counter new challenges. This handbook [...
...
] contains inspiring examples from EFJ members, including: recruitment and organising strategies to reach out to young and other types of journalists; development of new services and training opportunities catering for the need of different members; continue to defend the labour rights of journalists through collective bargaining and innovative campaigns; advocate the protection of the professional and social rights of all journalists, in particularly those of freelance and precarious workers, through national and European legislation; lobby for strong authors’ rights protection for journalists and fair contacts." (Introduction)
more
"This report seeks to provide an immediate overview of the current insecure media environment in which Afghan journalists work and the threat scenario potentially facing them after the 2014 withdrawal of international troops. The aim of the report is to provide input into local and international dis
...
cussions on what the focus of media development support should be in Afghanistan in future to ensure that Afghan media can play its crucial role in supporting peaceful and democratic development. The data presented in this report largely stems from on-going monitoring of media workers’ safety carried out by the local body Afghan Journalist Safety Committee (AJSC) and its safety coordinators and network of volunteers across Afghanistan. The AJSC implements the IMS-established, countrywide Afghan Journalism Safety Mechanism, a set-up that combines a number of components to enable local media workers to survive and provide the public with accurate, reliable information under the most challenging of circumstances." (Introduction, page 4)
more