"Struggling to cope with structural societal changes, digitalized news production, and the modified habits of fragmented media publics, public service broadcasters are expected to redefine the logic of their operations in order to regain the trust of citizens and engage them. This paper looks at how
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public service broadcasters in seven countries of the Western Balkans have embraced new approaches, technologies, and online channels to foster interaction with their audiences. This includes the analysis of their structures, the popularity of offline programmes, and the use of online channels to reach the public, on the basis of evidence, experiences and specific findings collected during the period 2014-2016, as part of the project implemented by the University of Fribourg (Switzerland) and the Centre for Social Research Analitika (Sarajevo, Bosnia-Herzegovina)." (Abstract)
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"While a few much-needed improvements can be reported for the 2017 Europe & Eurasia Media Sustainability Index (MSI), overall there are signs of continued and worsening challenges facing those who wish to create and support a vibrant information system in the 21 countries studied in this volume [...
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] Apart from Belarus, there is not much in the way of positive news in this year’s MSI. Taken together, only nine objective scores, scattered among six countries, showed any meaningful improvement: Romania, Serbia, and Ukraine experienced improvement in two objective scores while Bulgaria, Kosovo, and Uzbekistan each had one objective show improvement. Belarus was the only country whose overall score improved by a tenth of a point or more. Five other countries showed only marginal overall improvement." (Executive summary)
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"This research project focuses on media reporting of and in crisis situations, with case studies of examples mostly from 2016. Political and social crises have been recurring in recent years, aggravated by unstable political environments, underdeveloped economies, ethno-national divisions and unreso
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lved legacies of war. They ranged from political clashes, government crises, through crisis involving citizen protests or pertaining to response to natural disasters, to refugee crises. As indicated by the national reports from five successor states of the former Yugoslavia (Bosnia and Herzegovina, Macedonia, Montenegro, Kosovo and Serbia) and Albania, in the analysed cases of crises, the media largely failed to fulfil their public service role and to an extent did just the opposite, providing sensationalistic stories, favouring particular sources (mainly official ones, from one political faction or one ethno-national group), sometimes accentuating security threats and possible conflicts, or simply by failing to provide relevant information or in-depth analysis necessary for substantive understanding of related public interest issues. In this research we start from the assumption that weaknesses of the media sector manifest themselves with particular severity in crisis situations. We also recognize the pivotal role of media in what the dominant framing of the crises is, by which they can contribute to, or thwart, democratic communication. The experience of media in former Yugoslavia in the 1990 is a reminder of how devastating the consequences can be." (Pages 2-3)
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"In the recent years, we have witnessed several protests, initiatives and social uprisings in the SEE region, through which the citizens demanded for government accountability, suggested better policy solutions and promoted better citizen participation. Regional research “Communicating citizens' p
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rotests, requiring public accountability: Case study from Albania, Bosnia and Herzegovina and Macedonia” examines the communication practices during these social movements/ initiatives that took place in period 2011–2015, ranging in focus from environmental issues, through education reforms, to wide socio-economic issues. The aim of the research is to understand how the government officials responded to the calls to accountability, what were the practices of citizens/activist in terms of promotion of the movement and its goals, and which role did the mainstream media took when reporting on the protests and social mobilization. Study volume contains an overview of the major results of the research in three countries, and three separate country reports. The study finds that response to protests by both media and the government was rather systemic, with both failing to act in the public interest and to promote government accountability. Protests that included less criticism of the government structures received fairer media treatment, while the more anti-government ones attracted more controversial media converge (ranging from pro-government, more balanced, to supportive of protests) and framing that involved strategies of delegitimization of protests (mainly in BiH and Macedonia). But importantly, even when particular media provided fair representation of protesters (mainly case of dismantling chemical weapons in Albania), the media reports were superficial, lacking in-depth insights and analyses and substantial demands for government accountability." (Publisher description)
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"This study explored, by comparative thematic analysis, the conceptualization of trust in news media in Serbia, Macedonia, and Croatia - three countries of Eastern Europe where past oppressive regimes might have left a heritage of distrust in all institutions. The analysis of 61 in-depth interviews
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showed the coexistence of three connotations of trust: trust as faith in news media as expert systems, trust in journalistic selectivity (found in all three countries), and trust as confidence in news media (found only in the Serbian sample). The analysis of the interviews also indicated a possible new dimension of journalistic selectivity and showed that, when looking for the truth in media messages, Serbians, Macedonians, and Croatians relied more on themselves than on the trustworthiness of their news media systems. The implications of these results on the measurement of trust in news media and on the relationship of Eastern Europeans toward their news media systems are discussed in light of sociological theories of trust, as well as specific historical, social, and cultural circumstances in the region." (Abstract)
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"The 45 country reports gathered here illustrate the link between the internet and economic, social and cultural rights (ESCRs). Some of the topics will be familiar to information and communications technology for development (ICT4D) activists: the right to health, education and culture; the socioec
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onomic empowerment of women using the internet; the inclusion of rural and indigenous communities in the information society; and the use of ICT to combat the marginalisation of local languages. Others deal with relatively new areas of exploration, such as using 3D printing technology to preserve cultural heritage, creating participatory community networks to capture an “inventory of things” that enables socioeconomic rights, crowdfunding rights, or the negative impact of algorithms on calculating social benefits. Workers’ rights receive some attention, as does the use of the internet during natural disasters. Ten thematic reports frame the country reports. These deal both with overarching concerns when it comes to ESCRs and the internet – such as institutional frameworks and policy considerations – as well as more specific issues that impact on our rights: the legal justification for online education resources, the plight of migrant domestic workers, the use of digital databases to protect traditional knowledge from biopiracy, digital archiving, and the impact of multilateral trade deals on the international human rights framework. The reports highlight the institutional and country-level possibilities and challenges that civil society faces in using the internet to enable ESCRs. They also suggest that in a number of instances, individuals, groups and communities are using the internet to enact their socioeconomic and cultural rights in the face of disinterest, inaction or censure by the state." (Back cover)
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"The three countries that this year experienced a decrease in overall score—Belarus, Azerbaijan, and Kazakhstan—were ones last year that had showed small but unexpected increases. Last year’s Executive Summary indicated that such increases were unlikely to be part of a larger upward trend; pan
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elists’ scores this year for all three ended up placing the three more or less where they stood in 2014. A similar phenomenon occurred this year with Tajikistan. Panelists there gave scores that increase the overall score in the country by 0.18 despite the fact that many serious threats to the media sector exist, including government pressure and harassment of critical voices, concentration of media control, poor quality reporting, and difficulty for independent media in raising revenue. Except for Objective 3, Plurality of News, all objectives received higher scores. Reading the chapter text, however, one does not get the impression that much positive is happening to improve the ability of Tajik media to serve as the Fourth Estate." (Executive summary)
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"A crowded and rather poor media market, unable to secure the sustainability of media operations, a high level of job insecurity making the journalists vulnerable to political and economic pressures and – more often than not – leading to self-censorship – are some of the conclusions [...] The
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report reveals that across the region, journalists are making less than the national average salary, which indicates an erosion of the social respect for the profession. Paradoxically, the public media – still unreformed and subject to state influence – offer more stable and better paid jobs. This creates an opportunity for these media, as more and more journalists are seeking these jobs. It also reveals the need for a stronger associative effort on the part of journalists, to protect their rights." (http://www.seenpm.org)
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"Results of the 2015 MSI study for Europe & Eurasia (E&E) at first glance show encouraging results: the average of 21 overall country scores increased by 0.04 compared with last year, representing the highest average of overall scores so far this decade. Out of 21 countries studied, seven increased
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by more than one-tenth of a point. Eleven country scores remained about the same and only three decreased by more than a tenth. Indeed there are some encouraging developments, described in more detail below. However, in other cases what appear to be improvements in scores are likely to be only short-term blips on an otherwise downward or flat trend. Belarus (+0.16), Azerbaijan (+0.15), and Kazakhstan (+0.16) all showed small increases in overall score, but in all of these cases several factors indicate that this is not part of a new trend.." (Executive summary)
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"The government has developed various mechanisms for creating financial dependence on the part of the media, at both the national and the regional level. Owing to these financial relations, the media outlets become servile to the government, thereby seriously undermining own professional integrity a
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nd independence. The allocation of government advertising has been conducted on the grounds of political eligibility, in a non-transparent manner, disregarding the specific criteria such as viewership, ratings and influence. The advertising campaigns were awarded to media outlets whose editorial policy was biased towards the government, as well to other broadcasters after changing ownership and consequently also editorial policy. Using the state budget funds, the government fosters the sustainability as well as the rise of many media outlets at the national and regional levels, creating unfair competition and distorting the media market. In this way, a wide network of supportive media outlets is created, through which the media space is captured in order to spread political propaganda." (Conclusions)
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"For this assessment more than 390 surveys were made in Albania, Bosnia and Herzegovina, Kosovo, the former Yugoslav Republic of Macedonia, Montenegro, Serbia and Turkey [...] In addition to the survey a further 150 in-depth interviews were held, complemented by a Focus Group in each country, which
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provided useful background and analytical information for the narrative parts of this report. The baseline assessment focused on the 4 objectives of the Guidelines: 1. Enabling environment and resulting responsibilities of main actors, 2. Advancing media to a modern level of internal governance, 3. Qualitative and trustworthy investigative journalism available to citizens and 4. Increasing capacity and representativeness of journalist professional organisations. In respect of the enabling environment the survey findings show that most countries have made reasonable or good progress in the field of establishing legislation and most have sufficient provisions to guarantee freedom of expression. However, there remains a serious problem in the proper implementation of the legislation ..." (Page 10)
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"This publication opens up a path for dialogue and better mutual understanding among media actors in the various Western Balkan countries. I see its main value in presenting facts and bringing different perspectives together. This is a promising base to further foster bridges between journalists, re
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porters and media experts. I hope that these bridges will extend to reach wider publics in the region, so that all of us will have a greater understanding and tolerance for the ‘others’." (Foreword)
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"USAID’s ProMedia II Regional project, implemented by IREX between 1999 and 2014 provided a flexible tool to support independent media in a time of transition in Europe and Eurasia (E&E). The project supported multi-year, full-time technical assistance projects in three countries: Bulgaria and Alb
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ania from 1999 to 2004 and Macedonia from 2000 to 2004. It gave USAID a platform to follow-up early assistance under another mechanism that gave rise to European Radio for Belarus, which has grown into an important off-shore alternative news source in a country with a largely state-controlled media. It gave IREX an opportunity to turn an idea for measuring a media sector as a whole into the Media Sustainability Index, a respected authority on the state of media in the E&E region. Finally, it served as a tool to fund a number of small-scale regional projects and to bring together disparate media development projects in E&E so that personnel could learn lessons from one another and make use of a strong network of talent working on similar issues." (Executive summary)
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"A principal challenge to independent journalism is the symbiotic relationship between the ruling party and many media outlets and their owners. Examples on both the national and local level are described in this report. Government-friendly outlets are bolstered by various means, particularly non-tr
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ansparent allocation of advertising and other official funds, generating an environment where partisan political and business interests set media agendas and directly shape reporting." (Executive summary)
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"The 2014 MSI study for Europe & Eurasia is marked by an overall constancy of scores, for better or worse. Taken as a whole, the average of 21 overall scores shows an increase of 0.01 compared with last year. Out of the 21 countries studied, 13 showed a change in score of less than 0.10. Of the rema
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ining eight showing significant change, five were headed in a negative direction while three showed improvement. The lack of change was in some cases a sign of resilience and part of a positive overall trend: for example, in Albania, Kosovo, and Moldova panelists noted that recent achievements are not eroding and the media as a whole are finding space to operate independently and are resistant to political control. However, in some cases, such as Ukraine and Serbia, the unchanged scores reflect a sense of frustration on the part of panelists—and a resolve to play a stronger role in bringing about change." (Executive summary)
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"This book is an attempt to address obstacles to a democratic development of media systems in the countries of South East Europe by mapping patterns of corrupt relations and practices in media policy development, media ownership and financing, public service broadcasting, and journalism as a profess
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ion. It introduces the concept of media integrity to denote the public-service values of media and journalism. In analyzing the current situation of the media, the focus was on the assessment of factors that have been identified as posing a risk to media integrity, with an overview of past developments if relevant for understanding the current situation. Five countries were covered by the research presented in this book: Albania, Bosnia and Herzegovina, Croatia, Macedonia and Serbia." (Introduction)
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"This article explores the nexus between the democratic transformation of the media and international media assistance (IMA) as constrained by the local political conditions in the five countries of the Western Balkans. It aims to enhance the understanding of conditions and factors that influence me
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dia institution building in the region and evaluates the role of international assistance programs and conditionality mechanisms herein. The cross-national analysis concludes that the effects of IMA are highly constrained by the local context. A decade of IMA of varying intensity is not sufficient to construct media institutions when, in order to function properly, they have to outperform their local context. From today’s vantage point it becomes obvious, that in the short-term scaling-up IMA does not necessarily improve outcomes. The experiences in the region suggest that imported solutions have not been sufficiently cognitive of all aspects of local conditions and international strategies have tended to be rather schematic and have lacked strategic approaches to promote media policy stability, credible media reform and implementation." (Abstract)
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"The study analyses media freedom and pluralism in the Western Balkans (Albania, Bosnia and Herzegovina, Kosovo, Montenegro, the former Yugoslav Republic of Macedonia and Serbia) in light of the EU enlargement policy. Despite the different stages of their EU accession paths, these countries share si
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milar challenges, even if they are of different intensities. The study analyses the overall legal framework and its unsatisfactory levels of implementation, the role and the independence of PSB, the media market, and the status of journalists. It also outlines country-specific profiles, regarding these categories. The paper outlines and analyses the current EU policies and financial instruments to foster media freedom and media pluralism in the region, including the Stabilisation and Association Process and specific acquis. It also analyses the issues in the context of the EU ‘internal’ and ‘external’ policy on media freedom and media pluralism. The study outlines the complementary roles of the CoE and the OSCE as setting common standards on media freedom in Europe and the EU institutions as being the main engine and guarantor for their implementation. Finally, the recommendations point towards the EU establishing a more long-term, integrated and comprehensive strategy of external help, monitoring and capacity building." (Abstract)
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"Despite the importance of media ownership transparency for both the individual and the state, only two of the surveyed countries—Italy and Romania—address media transparency directly in their constitutions but in both cases the focus is on transparency of fi nancial sources not ownership. In th
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e Turkish Constitution the state is empowered to require information as a precondition to publication. None of these constitutions therefore impose an express positive obligation on the state to ensure that the public has access to information on media ownership. Although the Constitution of Norway does not expressly refer to media ownership transparency, Norwegian media ownership rules, which do provide for ownership transparency, refer back to the provisions on freedom of expression in article 100 of the Constitution. These impose on the state a positive duty to create conditions that “facilitate open and enlightened public discourse”, thus underlining the link between freedom of expression and media ownership transparency." (Key findings, page 3)
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